
Downloaded from www.Manualslib.com manuals search engine In the event of a collision which deploysan airbag or activates the fuel pumpshut-off, the system may contact theemergency services (including call center)through a paired and connected mobilephone. The emergency services operatorcontacts the relevant police agency andestablishes communication among threeparties (you, call center and the policeagency). In the end, the local police agencycoordinates the rescue.
Note:In case of an emergency, EmergencyAssistance, as a means of communicationaid, can help you contact specific rescuedepartments of public security. EmergencyAssistance does not implement the rescueoperations. The local public securitydepartment deploys specific rescueoperations according to the actual situation.
See Supplementary Restraints System(page 27). Important informationregarding airbag deployment is in thischapter.
See Roadside Emergencies (page 224).Important information regarding the fuelpump shut-off is in this chapter.
Setting Emergency Assistance On
If your vehicle is equipped withNavigation, touch the I (Information)button to access these features. If yourvehicle is not equipped withNavigation, touch the corner of thetouchscreen with the green tab. Thenselect:
Menu Item
Apps
Emergency Assistance
On
Display Options
If you switch on this feature, a confirmationmessage appears in the display when yourcell phone connects and your vehiclestarts.
If you switch off this feature, the dialogallows you to set a reminder.
Off with reminder provides a display andvoice reminder when your cell phoneconnects and your vehicle starts.
Off without reminder provides a displayreminder only without a voice reminderwhen your cell phone connects.
To make sure that Emergency Assistanceworks correctly:
•The system must have power and beworking correctly at the time of thecrash and during feature activation anduse.
•You must switch on the feature beforea crash.
•You must have a cell phone connectedto the system.
•In certain countries, it may benecessary to have a valid andregistered SIM card with credit in orderto place and maintain an emergencycall.
•A connected cell phone must have theability to make and maintain anoutgoing call at the time of the crash.
•A connected cell phone must haveadequate network coverage, batterypower and signal strength.
•Your vehicle must have battery power.
385Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Note:This feature only works in a Europeancountry or region where SYNC EmergencyAssistance can call the local emergencyservices. Visit the regional Ford website fordetails.
In the Event of a Crash
Note:Not every crash deploys an airbag ortriggers the fuel pump shut off (which mayturn on Emergency Assistance). However,if Emergency Assistance is triggered thesystem tries to contact the emergencyservices. If a connected cell phone sustainsdamage or loses connection to the system,it searches for and tries to connect to anyavailable previously paired cell phone. Thesystem attempts to dial 112.
Before making a call:
•If you do not cancel the call and SYNCmakes a successful call, anintroductory message plays for theemergency operator. After thismessage, there is hands-freecommunication between your vehicle'soccupants and the operator.
•The system provides a short windowof time (approximately 10 seconds) tocancel the call. If you do not cancel thecall, the system attempts to dial 112.
•The system plays a message lettingyou know when it attempts to make anemergency call. You can cancel the callby selecting the relevant button or bypressing the end call button on thesteering wheel.
During a call:
•Emergency Assistance uses yourvehicle GPS or cellular networkinformation when available todetermine the most appropriatelanguage to use.
•The language the system uses tointeract with the occupants of yourvehicle may differ from the languageused to deliver information to theemergency operator.
•After the delivery of the introductorymessage the voice line opens so thatyou can speak hands-free with theemergency operator.
•When the line is connected, you mustbe prepared to provide your name,phone number and locationinformation immediately.
Note:While the system providesinformation to the emergency operator, thesystem plays a message letting you knowit is sending important information. It thenlets you know when the line is open to starthands-free communication.
Note:During an Emergency Assistance call,an emergency priority screen appears whichcontains vehicle GPS coordinates whenavailable.
Note:It is possible that GPS locationinformation is not available at the time ofthe crash; in this case, EmergencyAssistance will still attempt to place anemergency call.
Note:It is possible that the emergencyservices will not receive the GPScoordinates; in this case, hands-freecommunication with an emergency operatoris available.
386Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Note:The emergency operator may alsoreceive information from the cellularnetwork such as cell phone number, cellphone location and cell phone carrier nameindependent from SYNC EmergencyAssistance.
Emergency Assistance may not workif:
•Your cell phone or EmergencyAssistance hardware sustains damagein the crash
•The vehicle battery or the system hasno power.
•A crash ejects your cell phone fromyour vehicle.
•You do not have a valid and registeredSIM card with credit in your cell phone.
•You are in a European country or regionwhere the SYNC Emergency Assistancecannot place the call. Visit the regionalFord website for details
Important Information about theEmergency Assistance Feature
Emergency Assistance does not currentlycall emergency services in the followingmarkets: Albania, Belarus, Bosnia andHerzegovina, Macedonia, Netherlands,Ukraine, Moldova and Russia.
Visit the regional Ford website for latestdetails.
Emergency Assistance Privacy Notice
When you switch on EmergencyAssistance, it may disclose to emergencyservices that your vehicle has been in acrash involving the deployment of anairbag or activation of the fuel pump shutoff. This feature has the capability todisclose your location information to theemergency operator or other details aboutyour vehicle or crash to provide the mostappropriate emergency services.
If you do not want to disclose thisinformation, do not switch on the feature.
Where Am I?
For vehicle location and information select:
Action and DescriptionMenu Item
Information
Help
Then select:
View your vehicle's current location, if yourvehicle is equipped with navigation. If yourvehicle is not equipped with navigation, youdo not see this button.
Where Am I?
387Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine MAX A/C: Touch to cool your vehicle with recirculated air. Touch again fornormal A/C operation. MAX A/C distributes air through instrument panel ventsand may help reduce odors from entering your vehicle. MAX A/C is moreeconomical and efficient than normal A/C mode.
E
A/C: Touch to switch the air conditioning on or off. Use A/C with recirculatedair to improve cooling performance and efficiency. A/C engages automaticallyin MAX A/C, defrost and footwell/defrost.
F
AUTO: Touch to engage automatic operation, then set the temperature usingthe temperature control. The system automatically controls fan speed, airflowdistribution, A/C on or off and the use of fresh or recirculated air.
G
Heated rear window: Turns the heated rear window on and off. See HeatedWindows and Mirrors (page 121).H
MAX Defrost: Distributes outside air through the windshield air vents andautomatically turns the air conditioning on. The fan is set to the highest speedand the temperature to HI. When the air distribution is set in this position, youare unable to select recirculated air or manually adjust the fan speed andtemperature control.
I
Heated windscreen: Press the button to clear the heated windscreen of thinice and fog.J
Manual airflow distribution controls: Footwell and Defrost: Distributesair through the windshield defroster vents, demister vents, floor vents and rearseat floor vents, and provides outside air to reduce window fogging.Panel:Distributes air through the instrument panel vents.Panel and Floor: Distributesair through the instrument panel vents, demister vents, floor vents and rear seatfloor vents.Floor: Distributes air through the demister vents, floor vents andrear seat floor vents.Defrost: Touch to clear the windshield of fog and thin ice.Touch again to return to the previous airflow selection. When on, defrost providesoutside air to reduce window fogging and distributes air through the windshielddefroster vents and demister vents.
K
Driver settings: Touch + or – to adjust the temperature.L
Touch the heated seat icon to turn the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to turn the climate-controlled seat offand on (if equipped).
Touch MyTemp to select your preset temperature setpoint. Touch and holdMyTemp to save a new preset temperature setpoint.
Touch the heated steering wheel icon to turn the heated steering wheel on andoff (if equipped).
389Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Climate Control Voice CommandsPress the voice button on thesteering wheel controls. Whenprompted, say any of thefollowing or a similar command:
Voice commands
Climate On
Climate Off
Adjust the temperature to between 15.0 - 30.0°C or59 - 86°F.Set temperature
NAVIGATION
Note:The navigation SD card must be inthe SD card slot to operate the navigationsystem. If you need a replacement SD card,contact an authorized dealer.
Note:The SD card slot is spring-loaded. Toremove the SD card, just push the card inand release it. Do not attempt to pull thecard out to remove it; this could causedamage.
Your navigation system is comprised oftwo main features, destination mode andmap mode.
Destination Mode
To set a destination press the green corner of your touchscreen, then the press:
Menu Item
Dest.
Choose any of the following:
My Home
Favorites
Previous Destinations
Point of Interest
Emergency
Street Address
Intersection
City Center
390Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine To begin navigation press:
Action and DescriptionMenu Item
You can cancel the route or have thesystem demo the route for you.Start Route
During route guidance, you can press thetalking bubble icon that appears in theupper right navigation corner (green bar) ifyou want the system to repeat route guid-ance information. When the system repeatsthe last guidance instruction, it updates thedistance to the next guidance instruction,since it detects when the vehicle is moving.
To set route preferences press:
Action and DescriptionMenu Item
In route preferences you can to set prefer-ences like avoiding motorways, tollroads,ferries and car trains or tunnels.
Route Prefs
Note:If your vehicle is on a recognized roadand you do not press the Start Routebutton, the system defaults to the FastestRoute option and begins guidance.
Michelin Travel Guide
The Michelin travel guide is a service whichprovides additional information aboutcertain places of interests (POI) such asrestaurants, hotels and touristic sites (ifavailable).
If you have paired your phone with thesystem, you can press the phone buttonto directly establish a call with the selectedPOI.
Note:Not all features are available in alllanguages and countries.
Point of Interest (POI) Categories
Main categories
Fuel Station
Parking
Food, Drink and Dining
Automotive
Travel and Transportation
Shopping
Financial
Entertainment & Arts
Emergency
Recreation & Sports
Community
392Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Main categories
Government
Health and Medicine
Domestic Services
To expand these listings, press the + infront of the listing.
The system also allows you to sortalphabetically or by distance.
Setting Your NavigationPreferences
Select settings for the system totake into account when planningyour route.
To access the settings options, press
Menu Item
Settings
Navigation
Then select any of the following:
Map Preferences
Second Level Messages, Actions and DescriptionsMenu Item
Map Preferences
Then select any of the following:
Display your vehicle’s previously traveled route with white dots.You can switch this feature:Breadcrumbs
OffOn
Have the system display your turn listTurn List Format
Bottom to TopTop to Bottom
When parking point of interest notification is on, the iconsdisplay on the map when you get close to your destination.This may not be very useful in dense areas, and may clutterthe map when other points of interest display. Set the auto-matic parking point of interest notification. You can switch thisfeature:
Parking POI Notification
OffOn
393Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Traffic Preferences
Second Level Messages, Actions and DescriptionsMenu Item
Traffic Preferences
Then select any of the following:
You can choose how you want the system to handle trafficproblems along your route.Avoid Traffic Problems
Have the system reroute you to avoidtraffic incidents that develop andimpact the current route. The systemdoes not provide a traffic alert notific-ation
Automatic
Have the system always provide atraffic alert notification for trafficincidents along the planned route.You have a choice to accept or ignorethe notification before making theroute deviation.
Manual
Activate traffic alert notifications on or off.Traffic alert notification
Have the system avoid traffic problems automatically.Traffic Icon Settings
Switch traffic alert notifications on or off.
Have the system display accident icons.
Have the system display traffic jam icons.
Have the system display closed roads.
Have the system display road work icons.
Have the system display incident icons.
Have the system display icons for areas where difficult drivingconditions may occur.
Have the system display icons for areas where snow and iceon the road may occur.
Have the system display any smog icons.
395Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2