
Downloaded from www.Manualslib.com manuals search engine Display Options
If you switch on this feature, a confirmationmessage appears in the display.
If you switch off this feature, a dialog willappear in the display, which allows you toset a voice reminder.
Off with voice reminder provides a displayand voice reminder when your cell phoneconnects and your vehicle starts.
Off without voice reminder provides adisplay reminder only without a voicereminder when your cell phone connects.
To make sure that Emergency Assistanceworks correctly:
•The system must have power and beworking correctly at the time of thecrash and during feature activation anduse.
•You must switch on the feature beforea crash.
•You must have a cell phone connectedto the system.
•In certain countries, it may benecessary to have a valid andregistered SIM card with credit in orderto place and maintain an emergencycall.
•A connected cell phone must have theability to make and maintain anoutgoing call at the time of the crash.
•A connected cell phone must haveadequate network coverage, batterypower and signal strength.
•Your vehicle must have battery power.
Note:This feature only works in a Europeancountry or region where SYNC EmergencyAssistance can call the local emergencyservices. Visit the regional Ford website fordetails.
In the Event of a Crash
Note:Not every crash deploys an airbag ortriggers the fuel pump shut off (which mayturn on Emergency Assistance). However,if Emergency Assistance is triggered thesystem tries to contact the emergencyservices. If a connected cell phone sustainsdamage or loses connection to the system,it searches for and tries to connect to anyavailable previously paired cell phone. Thesystem attempts to dial 112.
Before making a call:
•If you do not cancel the call and SYNCmakes a successful call, anintroductory message plays for theemergency operator. After thismessage, there is hands-freecommunication between your vehicle'soccupants and the operator.
•The system provides a short windowof time (approximately 10 seconds) tocancel the call. If you do not cancel thecall, the system attempts to dial 112.
•The system plays a message lettingyou know when it attempts to make anemergency call. You can cancel the callby selecting the relevant functionbutton or by pressing the end callbutton on the steering wheel.
During a call:
•Emergency Assistance uses yourvehicle GPS or cellular networkinformation when available todetermine the most appropriatelanguage to use. It alerts theemergency operator of the crash anddelivers the introductory message. Thismay include your vehicle GPScoordinates.
•The language the system uses tointeract with the occupants of yourvehicle may differ from the languageused to deliver information to theemergency operator.
322Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine •After the delivery of the introductorymessage the voice line opens so thatyou can speak hands-free with theemergency operator.
•When the line is connected, you mustbe prepared to provide your name,phone number and locationinformation immediately.
Note:While the system providesinformation to the emergency operator, thesystem plays a message letting you knowit is sending important information. It thenlets you know when the line is open to starthands-free communication.
Note:During an Emergency Assistance call,an emergency priority screen appears whichcontains vehicle GPS coordinates whenavailable.
Note:It is possible that GPS locationinformation is not available at the time ofthe crash; in this case, EmergencyAssistance will still attempt to place anemergency call.
Note:It is possible that the emergencyservices will not receive the GPScoordinates; in this case, hands-freecommunication with an emergency operatoris available.
Note:The emergency operator may alsoreceive information from the cellularnetwork such as cell phone number, cellphone location and cell phone carrier nameindependent from SYNC EmergencyAssistance.
Emergency Assistance may not work if:
•Your cell phone or EmergencyAssistance hardware sustains damagein the crash.
•The vehicle battery or the system hasno power.
•A crash ejects your cell phone fromyour vehicle.
•You do not have a valid and registeredSIM card with credit in your cell phone.
•You are in a European country or regionwhere the SYNC Emergency Assistancecannot place the call. Visit the regionalFord website for details.
Important Information about theEmergency Assistance Feature
Emergency Assistance does not currentlycall emergency services in the followingmarkets: Albania, Belarus, Bosnia andHerzegovina, Macedonia, Netherlands,Ukraine, Moldova and Russia.
Visit the regional Ford website for thelatest details.
Emergency Assistance Privacy Notice
When you switch on EmergencyAssistance, it may disclose to emergencyservices that your vehicle has been in acrash involving the deployment of anairbag or activation of the fuel pump shutoff. This feature has the capability todisclose your location information to theemergency operator or other details aboutyour vehicle or crash to provide the mostappropriate emergency services.
If you do not want to disclose thisinformation, do not switch on the feature.
SYNC AppLink
The system enables voice and manualcontrol of SYNC AppLink enabledsmartphone apps. Once an app is runningthrough AppLink, you can control mainfeatures of the app through voicecommands and manual controls.
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:Android users need to connect thephone to SYNC using Bluetooth.
323Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit the Fordwebsite.
Note:Make sure you have an active accountfor the app that you have downloaded.Some apps will work automatically with nosetup. Other apps will want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
To Access Using the SYNC Menu
Scroll through the list of availableapplications and press OK to select anapp. Once an app is running through SYNC,press the right arrow button to access theapp menu. You can access various appfeatures from here, for example thumbsup and thumbs down. Press the left arrowbutton to exit the app menu.
Press the MENU button then select:
Description and ActionMessage
SYNC-Apps
Scroll to this option, and then press OK.Mobile Apps
Select this option if the app required is not listed.Find new Apps
Note:If a SYNC AppLink compatible app cannot be found, make sure the required app isrunning on the mobile device.
To Access Using Voice Commands
Press the voice button and when promptedsay:
Description and ActionCommand
Say the name of the application after the tone. The applica-tion will start. While an app is running through SYNC, you canpress the voice button and speak commands specific to theapp.
mobile (apps | applica-tions)
The following voice commands are alwaysavailable:
Description and ActionCommand
Use this command to hear a list of available voice commands.[main menu] help
The system will prompt you to say the name of the app tostart it.mobile (apps | applica-tions)
The system will list all of the currently available mobile apps.list [mobile] (apps |applications)
324Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™
![FORD MONDEO 2014 4.G Owners Manual Downloaded from www.Manualslib.com manuals search engine Description and ActionCommand
The system will search your connected mobile device forSYNC compatible apps.find [new] [mobile](apps | applicatio FORD MONDEO 2014 4.G Owners Manual Downloaded from www.Manualslib.com manuals search engine Description and ActionCommand
The system will search your connected mobile device forSYNC compatible apps.find [new] [mobile](apps | applicatio](/manual-img/11/5483/w960_5483-326.png)
Downloaded from www.Manualslib.com manuals search engine Description and ActionCommand
The system will search your connected mobile device forSYNC compatible apps.find [new] [mobile](apps | applications)
Say the name of an app to start it on SYNC.
The system will list the available voice commands for therequested app.
Use this command followed by the name of the app.(quit | exit | close)
Enabling and Disabling PushNotifications
Some apps can send push notifications. Apush notification is an alert from an apprunning in the background and is deliveredby voice, pop up or both. This may beparticularly useful for news or locationbased apps.
Press the MENU button then select:
Description and ActionMessage
SYNC-Apps
Mobile Apps
Settings
If push notifications are supported, this setting will be listed.Select to enable or disable the feature as required.All Apps
Enabling SYNC Mobile Apps
To use the system you must consent tosend and receive app authorizationinformation and updates, using the dataplan associated with the connected device.
Data is sent to Ford in the United Statesthrough the connected device. Theinformation is encrypted and includes yourVIN, SYNC module number, anonymoususage statistics and debugginginformation. Updates may take placeautomatically.
Note:You must enable mobile apps foreach connected device the first time youselect a mobile app using the system.
Note:Standard data rates will apply. Fordis not responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.
325Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine •To allow your vehicle to providelocation information, including: GPSand speed.
•To allow the app to send pushnotifications using the vehicle displayand voice capabilities while running ina background state.
Note:You will only need to grantpermissions the first time you use an appwith SYNC.
Note:We are not responsible or liable forany damages or loss of privacy relating tousage of an app, or dissemination of anyvehicle data that you approve us to provideto an app.
USING SYNC™ WITH YOUR
MEDIA PLAYER
You can access and play music from yourmedia player through your vehicle'sspeaker system using the system's mediamenu or voice commands. You can alsosort and play your music by specificcategories, for example artist or albums.
SYNC is capable of hosting nearly anymedia player including: iPod, Zune, Playsfrom device players, and most USB drives.SYNC also supports audio formats, forexample MP3, WMA, WAV and ACC.
Confirm that the USB device has beenformatted correctly and has the followingspecifications:
•USB 2.0.
•File format must be FAT16/32.
Note:NTFS file format is not supported.
The format of the audio files on the USBdevice must be:
•MP3.
•Non DRM protected WMA.
•WAV.
•AAC.
Connecting Your Media Player tothe USB Port
Note:If your media player has a powerswitch, make sure you switch on the device.
To Connect Using Voice Commands
1.Plug the device into your vehicle's USBport.
2.Press the voice button and whenprompted say:
Description and ActionVoice Command
You can now play music by saying any of the appropriatevoice commands. Refer to the media voice commands.(USB [stick] | iPod | MP3[player])
Words in brackets [ ] are optional and do not have to be spoken for the system tounderstand the command. For example, for where (USB [stick] | iPOD | MP3 [player])appears, you can say USB or USB stick.
To Connect Using the System Menu
1.Plug the device into your vehicle's USBport.
2.Press the Media button (next to theaudio display) until an initializingmessage appears in the display.
327Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Description and ActionMessage
Depending on how many media files are on your connecteddevice, an indexing message may appear in the display. Whenindexing is complete, the screen returns to the playback menu.
Browse USB
Choose from the following:
Message
Play all
Playlists
Songs
Artists
Albums
Genres
Browse USB
Reset USB
Exit
What's Playing?
At any time during playback, you can pressthe voice button and ask the system whatis playing. The system reads the metadatatags of the current track, if populated.
Media Voice Commands
Press the voice button and whenprompted say:
Description and ActionVoice Command
You can now play music by saying any of the appropriatevoice commands.(USB [stick] | iPod | MP3[player])
You can say any of the voice commands that appear within open and close brackets thatare separated by |. For example, where; (what's | what is) appears you say; what's orwhat is.
You must say any of the voice commands that appear outside of open and close brackets.For example, where; who plays this (what's | what is) playing, you must say; who playsthis (what's or what is) playing.
328Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™
![FORD MONDEO 2014 4.G Owners Manual Downloaded from www.Manualslib.com manuals search engine Then any of the following:
Voice Command
play
pause
play all
*play [artist]
*play [album]
*play [genre]
[play] next track
*play [playlist]
[pla FORD MONDEO 2014 4.G Owners Manual Downloaded from www.Manualslib.com manuals search engine Then any of the following:
Voice Command
play
pause
play all
*play [artist]
*play [album]
*play [genre]
[play] next track
*play [playlist]
[pla](/manual-img/11/5483/w960_5483-330.png)
Downloaded from www.Manualslib.com manuals search engine Then any of the following:
Voice Command
play
pause
play all
*play [artist]
*play [album]
*play [genre]
[play] next track
*play [playlist]
[play] previous track
*play [song | track | title | file]
repeat off
repeat one [on]
(browse | search | show) album
(browse | search | show) artist
(browse | search | show) genre
(browse | search | show) playlist
(browse | search | show) all (album | albums)
(browse | search | show) all (artist | artists)
(browse | search | show) all (genre | genres)
(browse | search | show) all (playlist | playlists)
(browse | search | show) all (song | songs | title | titles | file | files | track | tracks)
shuffle [all] [on]
shuffle off
329Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™
![FORD MONDEO 2014 4.G Owners Manual Downloaded from www.Manualslib.com manuals search engine Voice Command
[play] (similar music | more like this)
((whos | who is) this | who plays this | (whats | what is) playing [now] | (what | whic FORD MONDEO 2014 4.G Owners Manual Downloaded from www.Manualslib.com manuals search engine Voice Command
[play] (similar music | more like this)
((whos | who is) this | who plays this | (whats | what is) playing [now] | (what | whic](/manual-img/11/5483/w960_5483-331.png)
Downloaded from www.Manualslib.com manuals search engine Voice Command
[play] (similar music | more like this)
((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which)(song | track | artist) is this | (who's | who is) playing | (what's | what is) this)
* This voice command is not available until indexing is complete.
Voice Command Guide
Description and ActionVoice Command
The system searches all the data from your indexed musicand if available, begins to play the chosen type of music.(browse | search | show)genre
The system compiles a playlist and then plays similar musicto what is currently playing from the USB port using indexedmetadata information.
[play] (similar music |more like this)
The system searches for a specific artist, track or album fromthe music indexed through the USB port.(browse | search | show)artist
The system searches for a specific artist, track or album fromthe music indexed through the USB port.(browse | search | show)album
The system is also capable of playingmusic from your cell phone throughBluetooth.
To switch the Bluetooth audio on, use theMEDIA button (next to the audio display)or Source button, or press the voice buttonand when prompted say:
Description and ActionVoice Command
Bluetooth audio
Then any of the following:
Description and ActionVoice Command
pause
play
[play] next track
[play] previous track
330Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™