
E144529
When you override the system,
the green indicator light
illuminates and the lead vehicle
graphic does not show in the
information display.
The system will resume operation when
you release the accelerator pedal. The
vehicle speed will decrease to the set
speed, or a lower speed if following a
slower vehicle.
Changing the Set Speed • Accelerate or brake to the desired
speed, then press and release SET+ .
• Press and hold SET+ or SET- until the
desired set speed shows on the
information display. The vehicle speed
will gradually change to the selected
speed.
• Press and release SET+ or SET- . The
set speed will change in approximately
1 mph (2 km/h) increments.
The system may apply the brakes to slow
the vehicle to the new set speed. The set
speed will display continuously in the
information display while the system is
active.
Resuming the Set Speed Note: Only use resume if you are aware of
the set speed and intend to return to it.
Press and release RES . The vehicle will
return to the previously set speed. The set
speed will display continuously in the
information display while the system is
active.
Low Speed Automatic
Cancellation
The system is not functional at vehicle
speeds below 12 mph (20 km/h). An
audible alarm will sound and the
automatic braking releases if the vehicle
drops below this speed. Hilly Condition Usage Note: An audible alarm will sound and the
system will shut down if it is applying brakes
for an extended period of time. This allows
the brakes to cool down. The system will
function normally again when the brakes
have cooled down.
You should select a lower gear position
when the system is active in situations
such as prolonged downhill driving on
steep grades, for example in mountainous
areas. The system needs additional engine
braking in these situations to reduce the
load on the vehicle’s regular brake system
to prevent them from overheating.
Switching the System Off Note: The set speed memory erases when
you switch off the system.
Press and release OFF or turn off the
ignition.
Detection Issues The radar sensor has a limited field of
vision. It may not detect vehicles at all or
detect a vehicle later than expected in
some situations. The lead vehicle graphic
will not illuminate if the system does not
detect a vehicle in front of you.
189Cruise Control

A message displays if something obstructs
the radar signals from the sensor. The
sensor is located behind a fascia cover
near the driver side of the lower grille. The
system cannot detect a vehicle ahead and will not function when something obstructs
the radar signals. The following table lists
possible causes and actions for this
message displaying. ActionCause
Clean the grille surface in front of the radar
or remove the object causing the obstruc-
tion.The surface of the radar in the grille is dirty
or obstructed in some way.
Wait a short time. It may take several
minutes for the radar to detect that it is no
longer obstructed.The surface of the radar in the grille is clean
but the message remains in the display.
Do not use the system in these conditions
because it may not detect any vehicles
ahead.Heavy rain or snow is interfering with the
radar signals.
Do not use the system in these conditions
because it may not detect any vehicles
ahead.Swirling water, or snow or ice on the surface
of the road may interfere with the radar
signals.
Wait a short time or switch to normal cruise
control.You are in a desert or remote area with no
other vehicles and no roadside objects.
Due to the nature of radar technology, it is
possible to get a blockage warning and not
be blocked. This can happen, for example,
when driving in sparse rural or desert
environments. A false blocked condition
will either self clear or clear after a key
cycle.
Switching to Normal Cruise
Control
WARNING
Normal cruise control will not brake
due to slower vehicles. Always be
aware of which mode is selected and
apply the brakes when necessary.
You can manually change from adaptive
cruise control to normal cruise control
through the information display. E71340
The cruise control indicator light
replaces the adaptive cruise
control indicator light if you
select normal cruise control. The gap
setting will not display, the system will not
automatically respond to lead vehicles and
automatic braking will activate. The
system defaults to adaptive cruise control
when you start the vehicle.
ECO Cruise Control This feature saves vehicle energy by
relaxing acceleration compared to
standard cruise control. For example, your
vehicle may temporarily lose speed when
going uphill. ECO will appear in the
information display when you activate ECO
cruise control. It can be switched on or off
in the information display. See General
Information (page 86).
191Cruise Control

E131359
The current assessment of your alertness
indicates that you should rest as soon as
safely possible.
The status bar will travel from left to right
as the calculated alertness level
decreases. As the rest icon is approached
the color turns from green to yellow to red.
• Green - No rest required.
• Yellow - First warning is active.
• Red - Second warning is active.
Note: If you have recently received a
warning; you should consider resting, even
if the current assessment is with the typical
range.
Note: The alertness level will be shown in
grey if the camera sensor cannot track the
road lane markings or if the vehicle speed
drops below approximately 40 mph (64
km/h).
Resetting the System
You can reset the system by either:
• Switching the ignition off and on.
• Stopping the vehicle and then opening
and closing the driver’s door. LANE KEEPING SYSTEM (IF
EQUIPPED)
WARNING
The system is designed to aid the
driver. It is not intended to replace
the driver’s attention and judgment.
The driver is still responsible to drive with
due care and attention.
Note: The system works above 40 mph (64
km/h).
Note: The system works as long as one lane
marking can be detected by the camera.
Note: If the camera is blocked or if the
windshield is damaged, the system may not
function.
Note: When Aid mode is on and the system
detects no driver steering activity for a short
continuous period of time, the system alerts
the driver to put their hands on the steering
wheel. The system may detect a light
grip/touch on the steering wheel as hands
off driving.
The system detects unintentional drifting
toward the outside of the lane and alerts
and/or aids the driver to stay in the lane
through the steering system and
instrument cluster display. The system
automatically detects and tracks the road
lane markings using a camera that is
mounted behind the interior rear view
mirror.
Switching the System On and Off
Note: The system on or off setting is stored
until it is manually changed, unless a
MyKey® is detected. If a MyKey® is
detected, the system is defaulted to on and
the mode is set to Alert.
193Driving Aids

Note: If a MyKey® is detected, pressing the
button will not affect the on or off status of
the system. Only the Mode and Intensity
settings can be changed when a MyKey® is
present. E144813
Press the button located on the
left steering wheel stalk to
switch the system on or off.
System Settings
The system has two optional setting
menus available. To view or adjust them,
select Settings > Driver Assist > Lane
Keeping Sys in the information display
using the OK button on the steering wheel.
The last-known selection for each of these
settings is stored by the system. You do
not need to readjust your settings each
time you turn on the system.
Mode: This setting allows the driver to
select which of the system features will be
enabled.
E165515
Alert only – Provides a steering wheel
vibration when an unintended lane
departure is detected. E165516
Aid only – Provides an assistance steering
torque input toward the lane center when
an unintended lane departure is detected.
A
B
A B E165517
AlertA
AidB
Alert + Aid – Provides an assistance
steering torque input toward the lane
center. If the vehicle continues drifting out
of the lane, a steering wheel vibration is
provided.
Note: The alert and aid diagrams are meant
to illustrate general zone coverage. They are
not intended to provide the exact zone
parameters.
Intensity: This setting affects the intensity
of the steering wheel vibration used for the
alert and alert + aid modes. This setting
does not impact the aid mode.
194Driving Aids

•Low
• Medium
• High
System Display E151660
When the system is turned on, an overhead
graphic of a vehicle with lane markings will
be displayed in the information display. If
the aid mode is selected when the system
is turned on, a separate white icon will also
appear in the instrument cluster or in some
vehicles arrows will be displayed with the
lane markings.
When the system is turned off, the lane
marking graphics will not be displayed.
Note: The overhead vehicle graphic may
still be displayed if adaptive cruise control
is enabled.
While the system is on, the color of the
lane markings will change to indicate the
system status.
Gray: Indicates that the system is
temporarily unable to provide a warning
or intervention on the indicated side(s).
This may be because: • the vehicle is under the activation
speed
• the turn indicator is active
• the vehicle is in a dynamic maneuver
• the road has no or poor lane markings
in the camera field-of-view
• the camera is obscured or unable to
detect the lane markings due to
environmental conditions (e.g.
significant sun angles or shadows,
snow, heavy rain, fog), traffic
conditions (e.g. following a large
vehicle that is blocking or shadowing
the lane), or vehicle conditions (e.g.
poor headlamp illumination).
See Troubleshooting for additional
information.
Green: Indicates that the system is
available or ready to provide a warning or
intervention, on the indicated side(s).
Yellow: Indicates that the system is
providing or has just provided a lane
keeping aid intervention.
Red: Indicates that the system is providing
or has just provided a lane keeping alert
warning.
The system can be temporarily suppressed
at any time by the following:
• Quick braking
• Fast acceleration
• Using the turn signal indicator
• Evasive steering maneuver
195Driving Aids

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY) Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note: Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY) For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
220Customer Assistance

If you select the EV Now mode while the
vehicle is in the oil maintenance mode, the
oil maintenance mode will be suspended
for as long as you continue driving the
vehicle. The oil maintenance mode will
resume the next time you start the vehicle.
Changing the engine oil and resetting the
oil life monitoring system will suspend the
oil maintenance mode.
OIL CHANGE INDICATOR
RESET To reset the oil monitoring system after an
oil change, See General Information
(page 86).
ENGINE COOLANT CHECK Engine Coolant and Inverter
System Controller Coolant Your vehicle is equipped with two separate
cooling systems. One is for cooling the
engine and one is for cooling the inverter
system controller that is specific to the
hybrid operating system. The two systems
operate similarly, with the inverter system
controller cooling system generally
operating at a lower temperature and
pressure.
Checking the Engine Coolant When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance (page 444).
Note: Make sure that the level is between
the MIN and MAX marks on the engine
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark. Note: If the level is at the MIN mark, below
the MIN mark, or empty, add prediluted
coolant immediately. See Adding Engine
Coolant in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -30°F
(-34°C) and -34°F (-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Rotunda tool
300-ROB75240 available from your dealer.
Ford does not recommend the use of
hydrometers or coolant test strips for
measuring coolant concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant
or antifreeze or windshield washer fluid
outside of its specified function and vehicle
location.
Checking the Inverter System
Controller Coolant When the engine is cold, check the
concentration and level of the inverter
system controller coolant at the intervals
listed in the scheduled maintenance
information. See Scheduled
Maintenance (page 444).
Note: Make sure that the level is between
the MIN and MAX marks on the inverter
system controller coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add prediluted
coolant immediately. See Adding Inverter
System Controller Coolant in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -30°F
(-34°C) and -34°F (-37°C).
245Maintenance

AUTOMATIC TRANSMISSION
FLUID CHECK Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and
change the transmission fluid at the
correct service interval. Your transmission
does not consume fluid. However, the fluid
level should be checked if the transmission
is not working properly, (i.e., if the
transmission slips or shifts slowly) or if you
notice some sign of fluid leakage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill. FUEL FILTER Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident.
Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See Capacities and
Specifications (page 293).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle’s paint finish, wiper blades or
washer system.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide proper
ventilation.
249Maintenance