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When you select: You can:
Select SourceSYNC USB:Press OK to access music
plugged into your USB port. You can also plug
in devices to charge them (if supported by
your device). Once connected, the system
indexes any readable media files. (The time
required to complete this depends on the
size of the media content being indexed.)
If Autoplay is on, you can access media files
randomly as they are indexed. If turned off,
indexed media is not available until the
indexing process is complete. SYNC is capable
of indexing thousands of average size media
and notifies you if the maximum indexing file
size is reached.
Bluetooth Audio: This is a phone-dependent
feature which allows you to stream music
playing on your Bluetooth-enabled phone.
If supported by your device, you can press
SEEK to play the previous or next track.
SYNC Line In:Press OK to select and play
music from your portable music player over
the vehicle’s speakers.
Note:If you have already connected a device
to the USB port, you cannot access the line in
feature. Some digital media players require
both USB and line in ports to stream data and
music separately.
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When you select: You can:
Media SettingsChoose to shuffle or repeat your music and
select your Autoplay settings. Once these
selections are turned on, they remain on until
turned off. Press SEEK to play the previous
or next track.
Note:Some digital media players require
both USB and line in ports to stream data and
music separately. Press OK to select and then
scroll to choose from:
Shuffle: Press OK to shuffle available media
files in the current playlist.Note:To shuffle
all media tracks, you must select Play All in
the Play Menu and then select Shuffle.
Repeat: Press OK to repeat any song.
Autoplay: Press OK to listen to music which
has already been randomly indexed during
the indexing process.
Mobile AppsInteract with SYNC-capable mobile
applications on your smart phone. SeeSYNC
AppLinkearlier in this chapter for more
information.
System SettingsAccess Bluetooth Device menu listings (add,
connect, set as primary, on/off, delete) as well
as Advanced menu listings (prompts,
languages, defaults, master reset, install
application and system information).
Note:See System Settings for more
information.
Exit Media MenuPress OK to exit the media menu.
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System Settings
System settings provide access to your Bluetooth Devices and
Advanced menu features.
The Bluetooth Devices menu allows you to add, connect and delete a
device as turn the Bluetooth feature on and off.
Your Advanced menu allows you to access and set prompts, languages,
defaults and perform a master reset.
Bluetooth Devices Menu Options
This menu allows you to add, connect and delete devices as well as turn
Bluetooth on and off.
1. Press AUX and then MENU to enter the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
When you select: You can:
Add Bluetooth
Device
*Allows you to pair additional devices to the
system.
1. Press OK to select and press OK again
when Find SYNC appears in the display.
2. Follow the directions in your phone’s user
guide to put your phone into discovery mode.
A six-digit PIN appears in the display.
3. When prompted on your phone’s six-digit
display, enter the PIN.
Connect Bluetooth
DeviceConnect a previously paired
Bluetooth-enabled phone.
1. Press OK to select and view a list of
devices.
2. Scroll until the desired device is chosen
and press OK to connect the device.
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When you select: You can:
Set Bluetooth On/OffTurn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and
Off. When the desired selection is chosen,
press OK. Turning Bluetooth off disconnects
all Bluetooth devices and deactivates
Bluetooth features.
Delete DeviceDelete a paired media device.
Press OK and scroll to select the device.
Press OK to confirm.
Delete All DevicesDelete all previously paired devices.
Press OK to select.
ReturnExit the current menu.
*This is a speed-dependent feature
Advanced Menu Options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
1. Press AUX and then MENU to access the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from the following:
When you select: You can:
PromptsHave SYNC guide you via questions, helpful
hints or ask you for a specific action.
1. Press OK to select and scroll to select
between on or off.
2. Press OK when the desired selection
appears in the display. SYNC takes you back
to the Advanced menu.
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Phone issues
Issue Possible cause(s) Possible solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on your
phone’s capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or special
ring tones associated with the
missing contact.
I am having
trouble connecting
my phone to
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•
Make sure that the device does
not have an auto-install program or
active security settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is connected
to SYNC and that you have pressed
play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title,
album or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue Possible cause(s) Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account may
not be activated on
the website, OR
•You may have
the wrong
VIN (vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I am unable to
submit a report.•This could be due
to your phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated on
the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial
when I tried to
use Traffic,
Directions and
Information.•The phone
in use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Speed-restricted Features
Some features of this system may be too difficult to use while your
vehicle is moving so they are restricted from use unless your vehicle is
stationary.
•Screens that are too crowded with information, such as Point of
Interest reviews and ratings, Sirius Travel Link sports scores, movie
times and ski conditions.
•Any action that requires you to use a keyboard is restricted, such as
entering a navigation destination or editing information.
•All lists are limited so the user can view fewer entries (such as phone
contacts or recent phone call entries).
See the following chart for more specific examples:
Restricted Features
Cellular Phone Pairing a Bluetooth phone
Adding phonebook contacts or uploading
phonebook contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
System Functionality Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi and Wireless Editing wireless settings
Editing the list of wireless networks
Videos, Photos and
GraphicsPlaying video
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding or Editing Address Book entries or
Avoid Areas
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