Interest Free Financing Options Available
Take advantage of our interest free installment payment plan. Just a 10%
down payment will provide you with an affordable, no interest, no fee
payment program.
Complete the information below and mail to:
Ford ESP
PO Box 8072
Royal Oak Michigan 48068-0039
To learn more, call our Ford ESP specialists at 800-367-3377. Don’t
forget to ask about our interest free payment program, allowing you all
the security and benefits Ford ESP has to offer while paying over time.
You are pre-approved with no credit checks, no hassles!
SERVICE PLANS (CANADA ONLY)
You can get more protection for your vehicle by purchasing a Ford
Extended Service Plan. Ford Extended Service Plan is the only service
contract backed by Ford Motor Company of Canada, Limited. Depending
on the plan you purchase, Ford Extended Service Plan provides benefits
such as:
•Rental reimbursement
•Protection against repair costs after your New Vehicle Limited
Warranty Coverage expires
•Roadside Assistance benefits
There are several Ford Extended Service Plans available in various time,
distance and deductible combinations. Each plan is tailored to fit your
own driving needs, including reimbursement for towing and rental.
When you purchase Ford Extended Service Plan, you receive added
peace-of-mind protection throughout Canada and the United States,
provided by a network of participating Ford Motor Company dealers.
The Lincoln Maintenance Protection Plan is honored at authorized
Lincoln dealers.
Note:Repairs performed outside of Canada and the United States are
not eligible for Ford Extended Service Plan coverage.
This information is subject to change.
For more information, visit your local Ford of Canada dealer or
www.ford.ca to find the Ford Extended Service Plan that is right for you.
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Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1–800–392–3673.
In Canada, call: 1–800–565–3673.
Times are subject to change due to holidays.
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any handheld device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
When using SYNC:
•Do not operate playing devices if the power cords or cables are
broken, split or damaged. Place cords and cables out of the way,
so they do not interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further
information.
•Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use is
limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
Make sure that you review your device’s manual before using it with
SYNC.
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ACCESSING AND ADJUSTING MODES THROUGH YOUR RIGHT
VEHICLE INFORMATION DISPLAY
The display (A) is located on the right side of your instrument cluster.
You can use your steering wheel controls to view and make minor
adjustments to active modes without taking your hands off the wheel.
For example:
•In Entertainment mode, you can view what is now playing, change
the audio source, select memory presets and make some adjustments.
•In Phone mode, you can accept or reject an incoming call.
•In Navigation mode, you can view the current route or activate a
route.
•
In Surplus mode, either butterflies or a gauge represents surplus
(or status). The number of butterflies matches the current surplus or
status distance up to a maximum of sixteen butterflies. If you entered
your next charge destination in the navigation system and you see
butterflies on your screen, then you should be able to make your
destination (you have a Surplus). If you see butterflies but did not
enter your next charge destination, then you should be able to achieve
the range estimate shown at the start of your drive (you have a positive
Status). See theInstrument Clusterchapter for more information.
When you enter or turn off the vehicle, you have the opportunity to view
charging status, charge start and end times as well as the charging mode.
You can also switch your charging mode between Value Charge and
Charge Now. SeeConvenience charging with MyFord mobilein the
High Voltage Batterychapter.
A
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Potential station issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.This is poor time
alignment by the radio
broadcaster.No action required.
This is a broadcast
issue.
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune.
The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found whenScanis
pressed.PressingScandisables
HD2-HD7 channel
search.No action required.
This is normal behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos
are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company
and iBiquity Digital Corp. are not responsible for the content sent using HD
Radio technology. Content may be changed, added or deleted at any time
at the station owner’s discretion.
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“SIRIUS”
“SAT 1” “Sirius on”
“SAT 1 preset <#>” “Sports game”
*
“SAT 2” “Tune”**
“SAT 2 preset <#>” “Help”
*If you have said, “Sports game”, see the following “Sports game” chart.
**If you have said, “Tune”, see the following “Tune” chart.
“SPORTS GAME”
“Tune to the
“Tune to the
“Tune to the
“Tune to the
“Help”
“TUNE”
“Sirius <0–223>”
“
“Preset <#>”
“SAT”
“SAT 1”
“SAT 1 preset <#>”
“SAT 2”
“SAT 2 preset <#>”
“SAT 3”
“SAT 3 preset <#>”
“Help”
Sirius Satellite Radio Information
Note:Sirius reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Note:This receiver includes the eCos real-time operating system. eCos
is published under the eCos License.
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C.Charge profile and modedisplays the charging profile and charging
mode for the vehicle’s present location.
D.Charging status and actual timesdisplays charging status with the
charging start time, end time, and duration.
My GO Time Summary
Temperatureis the chosen cabin conditioning setting for this GO Time.
GO Timeis the time and date of your next set drive time. Your vehicle
automatically schedules charging and cabin conditioning to finish by this
time.
Skipcancels the cabin conditioning for the present GO Time. Once you
touch Skip, the GO Time and Temperature grey out, and the LED
illuminates on the Skip button. Touch the button again to turn on the
cabin conditioning. This feature allows you to ignore the present GO
Time without having to delete it or having to turn off the entire schedule
(seeGO Time Schedulelater in this section). After the present GO
Time passes, the Skip feature resets.
Editaccesses your GO Time Schedule (seeGO Time Schedulelater in
this section)
The system also alerts you to any conflicts by highlighting areas of the
screen in yellow. If your battery cannot have a full charge by the
scheduled drive time, the system highlights your next GO Time and
Charge Complete time, and a messageCharge at GO Time: under
100%appears. This is normal; the vehicle is informing you of the
conflicting situation. This notification only displays when the gearshift
selector lever is in positionP.
Note:Charging occurs as soon as you plug the vehicle in. The system
limits cabin conditioning to 15 minutes before your GO Time.
To eliminate the conflict notification immediately or to prevent a conflict
in the future, try the following:
•Change the present GO Time to occur later.
•Plug the vehicle into a 240V charging station instead of the 120V
convenience cord. Higher power charging yields shorter charge times.
•Plug the vehicle in sooner.
Estimated Charge Time Limits
Batteryshows you the battery’s current charge displayed as a
percentage. A reading of 100% means the battery has a full charge.
A reading of 0% means the battery has no charge.
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Value Chargeif you want to take advantage of off-peak electricity rates.
The vehicle optimizes the charge schedule to be complete by the next
GO Time. This button illuminates when Value Charge is the charge mode
selected for the presently detected charge profile.
Charging Status and Actual Times
This is the status of the charging system, which includes the charging
plug, high-voltage battery and charger.
Next Chargemeans the vehicle is unplugged. Charge Start and
Complete information is for the present vehicle location.
Waiting to Chargemeans the vehicle is plugged in and ready to charge.
Typical of Value Charge mode, the vehicle may not start charging right
away because it is set to charge at times with lower utility costs.
Chargingmeans the high-voltage battery is charging.
Chargedmeans the high-voltage battery is fully charged and not
currently scheduled for further charging.
Charge Faultmeans a fault is present that is preventing the
high-voltage battery from charging. Inspect the charge plug connection,
charge cord and charging station.
Startis the scheduled start time of charging.
•At Plug In:When the vehicle is in Charge Now mode, and
unplugged, the message At Plug In appears, indicating the vehicle
immediately starts charging once you plug it in. Once you plug it in,
the system shows the actual charge start time.
•Scheduled Charge Start Time:When the vehicle is in Value Charge
mode, the system displays the scheduled charge start time (for
example, 8:00 PM). Once charging starts, the system continues to
display the actual charge start time.
Completeis the estimated time of charge completion.
•Charge Now Duration:When the vehicle is in Charge Now mode,
and unplugged, the system displays the charging duration in hours.
Once you plug in the vehicle, the value shows the estimated time to
finish charging.
•Scheduled Charge Complete:When the vehicle is in Value Charge
mode, the system displays the estimated charge complete time. It is
normal for the estimated complete time to change while charging.
The vehicle keeps charging until the high-voltage battery is fully
charged.
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GO Time Schedule
Touch theEditbutton in the My GO Time section of the Settings screen
to see the GO Time Schedule.
Onturns on the GO Time schedule.
Offturns off the GO Time schedule. This also turns off the cabin
conditioning function. Use this mode to prevent using energy for cabin
preconditioning when you leave your vehicle plugged in and don’t plan to
use it for a while, such as when on vacation.
Note:If you choose to perform Value Charging with the schedule off, the
vehicle schedules charging to finish at the lowest cost within 24 hours of
plugging the vehicle in.
GO Time 1andGO Time 2display the GO Time day-of-week and time.
The blue highlighted GO Time is the present GO Time the vehicle is
using for charge scheduling and cabin conditioning. You can schedule
two GO Time events per day for each day of the week.
•GO Timeallows you to edit the GO Time and cabin conditioning
temperature.
•--:--indicates that you can add a GO Time to this slot.
Note:If you set GO Time 2 to occur before GO Time 1, a message pops
up alerting you. You need to go back to the previous screen and change
the times so GO Time 1 occurs before GO Time 2.
GO Time and Cabin Conditioning
This screen allows you to enter or change the GO Time and cabin
conditioning temperature.
Time Buttons (+ and -)changes the hours and minutes of your GO
Time. The minutes change in increments of five. You can also change the
settings for AM and PM by touching those buttons.
Cabin Conditioning Buttons (+ and -)changes the setting for your
selected cabin conditioning temperature for this GO Time event. You can
select from four settings:
•65°F (18.5°C)
•72°F (22.0°C)
•85°F (29.5°C)
•Off.
Note:Cabin conditioning can perform differently depending on if you
plug into a 120V convenience cord or 240V charging station. The power
available for conditioning is limited to the charging station power
available.
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