2014 FORD FLEX maintenance schedule

Ford Extended Service Plan 364
Audio System 367
MyFord™ system.....................................369
Satellite radio information...............................380
Auxiliary input jack...................................382
USB port...........................................384
SYNC® 385
Pairing your phone for the first time.......................390
911 Assist™.........................................405
Vehicle Health Report..................................408
MyFord Touch® (If Equipped) 433
Privacy Information...................................438
Infotainment display...................................439
Voice recognition.....................................440
Listening to music....................................444
Phone features.......................................465
Information Menu.....................................472
Settings............................................484
Climatefeatures......................................495
Navigation system.....................................498
Appendices 510
Scheduled Maintenance 529
Normal scheduled maintenance and log.....................534
Index 546
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2013
8Table of Contents
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PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides years
of service is to have it maintained in line with our recommendations using
parts that conform to the specifications detailed in this owner’s manual.
Genuine Ford and Motorcraft parts meet or exceed these specifications.
Collision Repairs
We hope that you never experience a collision, but accidents do happen.
Genuine Ford replacement collision parts meet our stringent requirements
for fit, finish, structural integrity, corrosion protection and dent resistance.
During vehicle development, we validate that these parts deliver the
intended level of protection as a whole system. A great way to know for
sure you are getting this level of protection is to use genuine Ford
replacement collision parts.
14Introduction
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HEATED WINDOWS AND MIRRORS (IF EQUIPPED)
Heated Rear Window
Note:The ignition must be switched on to use this feature.
Press the button to clear the rear window of thin ice and fog. Press the
button again within 10 minutes to switch it off. It switches off
automatically after 10 minutes, or when you switch the ignition off.
Do not use razor blades or other sharp objects to clean the inside
of the rear window or to remove decals from the inside of the
rear window. This may cause damage to the heated grid lines.
Your warranty does not cover this damage.
Heated Exterior Mirror (If Equipped)
Note:Do not remove ice from the mirrors with a scraper or attempt to
readjust the mirror glass if it is frozen in place. These actions could
cause damage to the glass and mirrors.
Note:Do not clean the housing or glass of any mirror with harsh
abrasives, fuel or other petroleum-based cleaning products.
Both mirrors are heated to remove ice, mist and fog when the rear
window defroster is activated.
CABIN AIR FILTER
Note:A cabin air filter must be installed at all times to prevent foreign
objects from entering the system. Running the system without a filter in
place could result in degradation or damage to the system.
Your vehicle is equipped with a cabin air filter, which is located just in front
of the windshield under the cowl grille on the passenger side of the vehicle.
The particulate air filtration system is designed to reduce the
concentration of airborne particles, such as dust, spores and pollen, in
the air being supplied to the interior of the vehicle. The particulate
filtration system gives the following benefits to customers:
•Improves the customer’s driving comfort by reducing particle
concentration.
•Improves the interior compartment cleanliness.
•Protects the climate control components from particle deposits.
For more information regarding the interval at which you should replace
the cabin air filter, see theScheduled Maintenancechapter.
For additional cabin air filter information, or to replace the filter, see an
authorized dealer.
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Ventilated Seats
The ventilated seats will only function when the engine is running.
To operate the ventilated seats:
Press the ventilated seat symbol to cycle through the
various cooling settings and off. Cooler settings are
indicated by more indicator lights.
If the engine falls below 350 RPM while the ventilated seats are on, the
feature will turn itself off. You will need to be reactivate it.
Note:When the heated or ventilated front seat is active, you will be able
to hear the fan operating inside the seat. This is normal.
Heated and Ventilated Seat Air Filter Replacement (If Equipped)
The climate controlled seat system includes air filters. You must replace
them periodically. See thescheduled maintenance information.
Locate the filters under each front seat and access them from the
second-row foot-well area. Move the front seats all the way forward and
to the full up positions to ease access.
To remove an air filter:
1. Turn the vehicle off.
2. Push up on the outside rigid edge
of the filter and rotate
counterclockwise once the tabs are
released, then remove the filter.
A/C
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EMISSION CONTROL SYSTEM
WARNING:Do not park, idle, or drive your vehicle in dry grass
or other dry ground cover. The emission system heats up the
engine compartment and exhaust system, which can start a fire.
WARNING:Exhaust leaks may result in entry of harmful and
potentially lethal fumes into the passenger compartment. If you
smell exhaust fumes inside your vehicle, have your dealer inspect your
vehicle immediately. Do not drive if you smell exhaust fumes.
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with applicable
exhaust emission standards. To make sure that the catalytic converter and
other emission control components continue to work properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
•Have the items listed inScheduled Maintenance Information
performed according to the specified schedule.
The scheduled maintenance items listed inScheduled Maintenance
Informationare essential to the life and performance of your vehicle
and to its emissions system.
If other than Ford, Motorcraft® or Ford-authorized parts are used for
maintenance replacements or for service of components affecting
emission control, such non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and durability.
Illumination of the service engine soon indicator, charging system
warning light or the temperature warning light, fluid leaks, strange odors,
smoke or loss of engine power could indicate that the emission control
system is not working properly.
An improperly operating or damaged exhaust system may allow exhaust
to enter the vehicle. Have a damaged or improperly operating exhaust
system inspected and repaired immediately.
192Fuel and Refueling
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Powertrain and
towing classMaximum GCWR -
lb. (kg)Maximum trailer
weight - lb. (kg)
3.5L TiVCT front-wheel
drive, Class I6900 (3131) 2000 (907)
3.5L TiVCT all-wheel
drive, Class I7050 (3199) 2000 (907)
3.5L GTDI all-wheel
drive, Class I7072 (3209) 2000 (907)
3.5L TiVCT front-wheel
drive, Class III9357 (4245) 4500 (2042)
*
3.5L TiVCT all-wheel
drive, Class III9521 (4320) 4500 (2042)**
3.5L GTDI all-wheel
drive, Class III9622 (4366) 4500 (2042)**
*
For towing trailers up to 3500 pounds (1588 kilograms), use a
weight-carrying hitch and ball, which uniformly spreads the trailer
tongue loads through your vehicle’s underbody structure. For towing
trailers over 3500 pounds (1588 kilograms), up to 4500 pounds
(2042 kilograms), we recommend you use a weight-distributing hitch to
increase front axle load while towing.
**For towing trailers up to 4500 pounds (2042 kilograms), use a
weight-carrying hitch and ball, which uniformly spreads the trailer
tongue loads through your vehicle’s underbody structure.
ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive your vehicle at least 1000 miles
(1600 kilometers).
•Consult your local motor vehicle laws for towing a trailer.
•See the instructions included with towing accessories for the proper
installation and adjustment specifications.
•Service your vehicle more frequently if you tow a trailer. See your
scheduled maintenance information.
•If you use a rental trailer, follow the instructions the rental agency
gives you.
For load specification terms found on the tire label and Safety
Compliance label and for instructions on calculating your vehicle’s load,
refer toLoad limitin theLoad Carryingchapter.
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BREAKING-IN
You need to break in new tires for approximately 300 miles
(480 kilometers). During this time, your vehicle may exhibit some unique
driving characteristics. Avoid driving too fast during the first 1000 miles
(1600 kilometers). Vary your speed frequently and change up through
the gears early. Do not labor the engine. Do not tow during the first
1000 miles (1600 kilometers).
ECONOMICAL DRIVING
Fuel economy is affected by several things, such as how you drive, the
conditions you drive under and how you maintain your vehicle.
There are some things to keep in mind that may improve your fuel
economy:
•Accelerate and slow down in a smooth, moderate fashion.
•Drive at steady speeds without stopping.
•Anticipate stops; slowing down may eliminate the need to stop.
•Combine errands and minimize stop-and-go driving.
•Close the windows for high-speed driving.
•Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
•Keep the tires properly inflated and use only the recommended size.
•Use the recommended engine oil.
•Perform all regularly scheduled maintenance.
There are also some things you may not want to do because they may
reduce your fuel economy:
•Sudden or hard accelerations.
•Rev the engine before turning it off.
•Idle for periods longer than one minute.
•Warm up your vehicle on cold mornings.
•Use the air conditioner or front defroster.
•Use the speed control in hilly terrain.
•Rest your foot on the brake pedal while driving.
•Drive a heavily loaded vehicle or tow a trailer.
•Carry unnecessary weight (approximately 1 mpg [0.4 km/L] is lost for
every 400 pounds [180 kilograms] of weight carried).
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from Home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com.
These are some of the items that can be found online:
•U.S. Dealer Locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
270Customer Assistance
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