Connecting to SYNC Services Using Voice Commands
Press the voice button on the steering wheel controls.
1. When prompted, say “Services”. This initiates an outgoing
call to SYNC Services using your paired and connected
Bluetooth-enabled cellular phone.
2. Once you connect to the service, follow the voice prompts to request
the desired service, such as “Traffic” or “Directions”. You can also
say, “What are my choices?” to receive a list of available services
from which to choose.
3. Say, “Services” to return to the Services main menu or for help, say,
“Help”.
Connecting to SYNC Services Using the Touchscreen
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressServices.
1. SelectConnect to Servicesto initiate an outgoing call to SYNC
Services using your paired and connected Bluetooth-enabled cellular
phone.
2. Once you connect to the service, follow the voice prompts to request
the desired service, such as “Traffic” or “Directions”. You can also
say, “What are my choices?” to receive a list of available services
from which to choose.
3. Say, “Services” to return to the Services main menu or for help, say,
“Help”.
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say “Directions” or “Business
Search”. To find the closest business or type of business to your
current location, just say “Business Search” and then “Search Near
Me”. If you need further assistance in finding a location, you can say
“Operator” at any time within a Directions or Business search to
speak with a live operator. The system may prompt you to speak with
an operator when it has difficulty matching your voice request. The
live operator can assist you by searching for businesses by name or
by category, residential addresses by street address or by name or
specific street intersections. Operator Assist is a feature of your
SYNC Services subscription. For more information on Operator
Assist, visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your Destination. After the route
download is finished, the phone call automatically ends.
474MyFord Touch® (If Equipped)
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)
If your vehicle is not equipped with Navigation:
•Turn-by-turn directions appear in the information display, in the
status bar of your touchscreen system and on the SYNC Services
screen. You also receive driving instructions from audible prompts.
•When on an active route, you can selectRoute SummaryorRoute
Statususing the touchscreen controls or voice commands to view
theRoute Summary Turn Listor theRoute Status ETA.You can
also turn voice guidance on or off, cancel the route or update the
route.
If you miss a turn, SYNC automatically asks if you want the route
updated. Just say, “Yes” when prompted and the system delivers a new
route to your vehicle.
If your vehicle is equipped with Navigation, SYNC Services downloads
your requested destination to the navigation system. The navigation
system then calculates the route and provides driving instructions.
See theNavigation systemsection for more information.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say “Good-bye” from the SYNC Services main menu.
SYNC Services quick tips
PersonalizingYou can personalize your Services feature to
provide quicker access to your most used or
favorite information. You can save address
points, such as work or home. You can also
save favorite information like sports teams,
such as Detroit Lions, or a news category. You
can learn more about personalization by
logging onto www.SYNCMyRide.com.
Push to interruptPress the voice button at any time (while
connected to SYNC Services) to interrupt a
voice prompt or an audio clip (such as a
sports report) and say your voice command.
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number, not
your VIN (Vehicle Identification Number). You
can pair and connect your phone to any
vehicle equipped with SYNC Services and
continue enjoying your personalized services.
MyFord Touch® (If Equipped)475
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)
SYNC Services Voice Commands
When a route has been downloaded (non-navigation systems),
press the voice button on the steering wheel control. When
prompted, say any of the following commands:
“SERVICES”
“Cancel route”
“Navigation voice off”
“Navigation voice on”
“Next turn”
“Route status”
“Route summary”
“Services”
“Update route”
“Help”
SIRIUS Travel Link (If Equipped and If Activated)
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
Note:In order to use SIRIUS Travel Link, your vehicle must be equipped
with navigation and your navigation SD card must be in the SD card slot.
Note:A paid subscription is required to access and use these features.
Go to www.siriusxm.com/travellink for more information.
Note:Visit www.siriusxm.com/traffic# and click on Coverage map and
details for a complete listing of all traffic areas covered by SIRIUS Travel
Link.
Note:Neither SIRIUS nor Ford is responsible for any errors or
inaccuracies in the SIRIUS Travel Link services or its use in vehicles.
When you subscribe to SIRIUS Travel Link, it can help you locate the
best gas prices, find movie listings, get current traffic alerts, view the
current weather map, get accurate ski conditions and see scores to
current sports games.
476MyFord Touch® (If Equipped)
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)
Press the voice button on the steering wheel controls and, when
prompted, say any of the following:
Travel Link voice commands
“5–day weather forecast” “Sports scores”*
“Fuel prices” “Traffic”
“Movie listings” “Travel Link”**
“Sports headlines”*“Weather”
“Sports schedule”*“Weather map”
*If you have said, “Sports headlines”, “Sports schedule” or “Sports
scores”, you may say any of the commands in the “Sports headlines,
Sports schedules and Sports scores” commands chart:
**If you have said, “Travel Link”, you may say any of the commands in
the “Travel Link” chart:
Sports headlines, sports schedules and sports scores voice
commands
“Baseball” “My teams”
“College basketball” “NBA”
“College football” “NFL”
“Golf” “NHL”
“MLS” “WNBA”
“Motor sports”
“TRAVEL LINK”
“5–day weather
forecast”“Golf schedule” “NBA scores”
“Baseball headlines” “MLS headlines” “NFL headlines”
“Baseball schedule” “MLS schedule” “NFL schedule”
“Baseball scores” “MLS scores” “NFL scores”
“College basketball
headlines”“Motor sports” “NHL headlines”
“College basketball
schedule”“Motor sports order” “NHL schedule”
“College basketball
scores”“Motor sports
schedule”“NHL scores”
478MyFord Touch® (If Equipped)
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator. Be prepared
to provide your name, phone number and location immediately, because
not all 911 systems are capable of receiving this information
electronically.
MyFord Touch® (If Equipped)481
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering, you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to remind you automatically to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of a diagnostic report card. The Vehicle Health Report contains valuable
information, such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Items noted during vehicle inspections by your authorized dealer that
still need servicing.
Making a Report
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
If you want to run a report by using the touchscreen, touchApps>
Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle health
report”.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report, Ford Motor Company may
collect your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect more vehicle information. Ford
may use your vehicle information it collects for any purpose. If you do
not want to disclose your cellular phone number or vehicle information,
do not run the feature or set up your Vehicle Health Report profile at
www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy Statement) for more
information.
MyFord Touch® (If Equipped)483
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)
From this screen, you can also make other adjustments, such as 12– or
24–hour mode, activate GPS time synchronization and have the system
automatically update for new time zones.
You can also turn the outside air temperature display on and off. It
appears at the top center of the touchscreen, next to the time and date.
The system automatically saves any updates you make to the settings.
Display
You can adjust the touchscreen display through the touchscreen or by
pressing the voice button on your steering wheel controls and when
prompted, say, “Display settings”.
Press the Settings icon >Display,then select from the
following:
Brightnessallows you to make the screen display brighter or dimmer.
Modeallows you to set the screen to a certain brightness or have the
system automatically change based on the outside light level, or turn the
display off.
•If you selectAUTOorNIGHT,you have the options of turning the
display’s Auto Dim feature on or off and changing the Auto Dim
Manual Offset feature.
Edit Wallpaper
•You can have your touchscreen display the default photo or upload
your own.
Uploading Photos for Your Home Screen Wallpaper
Note:You cannot load photos directly from your camera. You must
access the photos either from your USB mass storage device or from an
SD card.
Note:Photographs with extremely large dimensions (such as 2048 x
1536) may not be compatible and appear as a blank (black) image on the
display.
Your system allows you to upload and view up to 32 photos.
To access, press theSettings icon >Display>Edit Wallpaper,and then
follow the system prompts to upload your photographs.
Only the photograph(s), which meets the following conditions, display:
•Compatible file formats are as follows: .jpg, .gif, .png, .bmp.
•Each file must be 1.5 MB or less.
•Recommended dimensions: 800 x 384.
MyFord Touch® (If Equipped)485
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)
View/Edit Route
Access these features when a route is active:
•View Route
•Edit Destination/Waypoints
•Edit Turn List
•Detour
•Edit Route Preferences
•Edit Traffic Preferences
•Cancel Route.
Nokia is the digital map provider for the navigation application. If you
find map data errors, you may report them directly to Nokia by going to
http://mapreporter.navteq.com. Nokia evaluates all reported map errors
and responds with the result of their investigation by e-mail.
Navigation Map Updates
Annual navigation map updates are available for purchase through your
dealership, by calling 1-800-NAVMAPS (in Mexico, call 01–800–557–5539)
or going to www.navigation.com/ford. You need to specify the make and
model of your vehicle to determine if there is an update available.
Navigation Voice Commands
When in navigation mode, press the voice button on the
steering wheel control. After the tone, say any of the following
commands:
Navigation system voice commands
“Cancel next waypoint”1“Navigation”3
“Cancel route”1“Navigation voice volume
decrease”1
“Destination”2“Navigation voice volume increase”
“Destination
“Destination
“Destination favorites” “Show heading up”
“Destination home” “Show map”
“Destination intersection” “Show north up”
“Destination nearest
1
“Destination nearest POI” “Show turn list”1
MyFord Touch® (If Equipped)507
2014 Flex(471)
Owners Guide gf, 1st Printing, April 2013
USA(fus)