2014 FORD FIESTA phone

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
· Your phonebook contacts
may be in CAPS.
· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
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GENERAL INFORMATION WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving Phone
A
Navigation
B
Settings
C
Home icon
D
Information icon
E
Entertainment
F
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This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cell
phone, entertainment, information and
system settings. The corners display active
modes within the menus, for example; your
cell phone's status.
Note:
Some features are not available while
your vehicle is moving.
Note: You can access the Home or
Information menus by pressing the relevent
button on the steering wheel controls.
Note: You can access the entertainment
features for 30 minutes after you switch the
ignition off, and no doors are opened.
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route Cancel Route SETTINGS Press to select any of the following:
•
Clock
• Display
• Sound
• Vehicle
• Settings
• Help HOME
Press to access the home
screen.
Note: Depending on your vehicle ’s option
package and software, the screens may vary
in appearance from the descriptions in this
section. The features may also be limited
depending on the market. Check with an
authorized dealer for availability. INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
Press to select any of the following:
• AM
• FM
• SIRIUS
• CD
• USB
• BT Stereo
• SD Card
• Line In
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•
Make sure the power cables do not
interfere with the safe operation of your
vehicle's controls or affect your safe
driving abilities.
• Some SYNC functions are
speed-dependent. Their use is limited
to when your vehicle is travelling at
speeds below 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC. Speed-restricted Features
Some features of this system are restricted
from use unless your vehicle is stationary.
•
Screens crowded with information, for
example:
•Point of Interest reviews and ratings
• SIRIUS Travel Link sports scores
• Movie times
• Ski conditions.
• Any action that requires keyboard use,
for example: entering a navigation
destination or editing information.
• All lists are limited, for example: phone
contacts.
See the following chart for more specific
examples. Restricted Features
Pairing a cell phone
Cell phone
Adding or editing phonebook contacts
Phone contacts and recent phone call entries
Enabling Valet Mode
System Functionality
Editing settings while the rear view camera or active park
assist are active
Editing wireless settings
Wi-Fi and Wireless
Editing the list of wireless networks
Adding or editing wallpaper
Photos and Graphics
Composing text messages
Text Messages
Viewing received text messages
Editing preset text messages
Using the keyboard to enter a destination
Navigation
Demo navigation route
Adding or editing Address Book or Avoid Area entries
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Privacy Information
When you connect a cell phone to SYNC,
the system creates a profile within your
vehicle that links to that cell phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may
contain data about your cell phone book,
text messages (read and unread), and call
history, including history of calls when your
cell phone was not connected to the
system. In addition, if you connect a media
device, the system creates and retains an
index of supported media content. The
system also records a short development
log of approximately 10 minutes of all
recent system activity. The log profile and
other system data may be used to improve
the system and help diagnose any
problems that may occur.
The cellular profile, media device index,
and development log remain in your
vehicle unless you delete them, and are
generally accessible only in your vehicle
when your cell phone or media player is
connected. If you no longer plan to use the
system or your vehicle, we recommend you
carry out a Master Reset to erase all stored
information.
System data cannot be accessed without
special equipment and access to your
vehicle's SYNC module. Ford Motor
Company and Ford of Canada do not
access the system data for any purpose
other than as described without consent,
a court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic,
Directions and Information.
Using Voice Commands
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status
bar indicating the status of the voice
command session (such as Listening,
Success, Failed, Paused or Try Again).
How to Use Voice Commands
Press the voice command icon.
After the tone, speak your voice
command clearly.
These voice commands can be said at any time during a voice command session
"Main menu"
"List of commands" "What can I say?" "Next page"
"Previous page"
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Available Voice Commands
"Travel link list of commands" *
"CD list of commands"
"USB list of commands"
"Climate control list of commands"
"Voice instructions list of commands"
"List of commands"
"Voice settings list of commands"
"Navigation list of commands" *
"Help"
"Phone list of commands"
* These voice commands are only available when your vehicle is fitted with a navigation
system, and the navigation system SD card is in the SD card slot.
Voice Command Settings
These allow you to customize the level of
system interaction, help and feedback. The
system defaults to standard interaction
that uses candidate lists and confirmation
prompts as these provide the highest level
of guidance and feedback.
• Interaction Mode: Novice mode
provides detailed interaction and
guidance. Advanced mode has less
audible interaction and more tone
prompts.
• Confirmation Prompts:
The system
uses these short questions to confirm
your voice command. If turned off, the
system simply makes a best guess as
to what you requested. The system
may still occasionally ask you to
confirm a voice command.
• Phone and Media Candidate Lists:
Candidate lists are lists of possible
results from your voice commands. The
system creates these lists when it has
the same confidence level of several
options based on your voice command. To access these settings using the
touchscreen, press:
1.
Settings
icon.
2. Settings.
3. Voice Control.
Then select from the following:
• Interaction Mode
• Confirmation Prompts
• Media Candidate Lists
• Phone Candidate Lists
• Voice Control Volume.
To access these settings using voice
commands, press the voice command icon.
Wait for the prompt "Please say a
command". Another tone sounds to let you
know the system is listening.
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Voice command settings
"Interaction mode novice"
"Interaction mode advanced" "Confirmation prompts on"
"Confirmation prompts off" "Phone candidate lists on"
"Phone candidate lists off" "Media candidate lists on"
"Media candidate lists off" "Help"
Using Voice Commands with the
Touchscreen Options
The voice command system has a dual
mode feature which allows you to switch
between using voice commands and
making on-screen selections. This is
available only when the system displays a
list of candidates generated during a voice
command session. For example, when
entering a street address or trying to call a
contact from a cell phone paired to the
system.
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•
Speed Compensated Volume
• DSP. *
Note: *
Your vehicle may not have these
sound settings.
Vehicle To make adjustments using the
touchscreen, press:
1. Settings icon.
2. Vehicle
.
Then select from the following:
• Active Park Assist
• Vehicle Health Report
• Rear View Camera
• Enable Valet Mode
• MyKey
• Traction Control
• Electronic Stability Control
• Hill Start Assist
Active Park Assist
When activated, your system displays
directions for you regarding the active park
assist process.
You can find more information on the
active park assist system in another
chapter. See
Parking Aids (page 138).
Vehicle Health Report
Turn
Automatic Reminders on and off
and set the mileage interval at which you
would like to receive the reports. Press the
?
for more information on these selections.
When done making your selections, press
Run Vehicle Health Report Now
if you
want your report.
You can find more information on Vehicle
Health Report in this chapter. Rear View Camera
This menu allows you to access settings
for your rear view camera. To make adjustments using the
touchscreen, press:
1. Settings
icon.
2. Vehicle
.
3. Rear View Camera
.
Then select from the following:
• Rear Camera Delay
• Visual Park Aid Alert
• Guidelines.
You can find more information on the rear
view camera system in another chapter.
See
Parking Aids (page 138).
Enable Valet Mode
Note: If the system locks, and you need to
reset the PIN, enter 3681 and the system
unlocks.
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN. To access, press:
1. Settings
icon.
2. Vehicle
.
3. Enable Valet Mode
.
4. Continue
Note: After you press Continue the system
locks until you enter the PIN again.
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings.
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