System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level Push the voice icon. Say "Voice
settings" when prompted, then
any of the following:
The system:
When you say:
Provides more detailed interaction andguidance.
"Interaction mode standard"
Provides less audible interaction and moretone prompts.
"Interaction mode advanced"
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings. The system:
When you say:
Makes a best guess from the command;you may still occasionally be asked to confirm settings.
"Confirmation prompts off"
Clarifies your voice command with a shortquestion.
"Confirmation prompts on"
The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification. For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
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You can:
When you select:
Note: The system attempts to automatically re-download
your phonebook and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled cellular phone supports this
feature).
Access and call any contacts in your previously down-
loaded phonebook.
Phonebook
1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more than 255 entries, the system
organizes them into alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press
OK or the phone button.
Send, download and delete text messages.
Text Message 1
View your phone's status, set ring tones, select your
message notification, change phone book entries and
automatically download your cellular phone among other
features.
Phone Settings
1
Access the SYNC Services portal where you can request
various types of information, traffic reports and directions.
SYNC Services
3
Place an emergency call to a 911 operator for you after an
accident, when used properly.
911 Assist
4
Create and receive a diagnostic report card on your vehicle.
Vehicle Health Report 3
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
3
Access Bluetooth Devices menu listings (Add, Connect,
Set as Primary, On and Off, Delete) as well as Advanced
menu listings (prompts, languages, defaults, master reset,
install application and system information).
System Settings
Exit the phone menu by pressing OK.
Exit Phone Menu
1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 This is an optional feature and available in the United States only.
4 This is an optional feature and available in the United States and Canada only.
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You can:
When you select:
If your phone supports in-band ringing, your phone's ring
tone plays when you choose Phone Ringer.
Have the option of hearing an audible tone to notify you
when a text message arrives.
Message Notification
1. Press OK to select and scroll between Message Notific-
ation On and Message Notification Off.
2. Press OK to select.
Modify the contents of your phonebook (such as add,
delete or download). Press
OK to choose between:
Modify Phonebook
Add Contacts: Press
OK to add more contacts from your
phone book. Push the desired contact(s) on your phone.
See your phone's manual on how to push contacts.
Delete Phonebook: Press
OK to delete the current phone
book and call history. When Delete Phonebook appears,
press
OK to confirm. SYNC takes you back to the Phone
Settings menu.
Download Phonebook: Press OK to select, then and press
OK
again when Confirm Download? appears.
Automatically download your phone book each time your
phone connects to SYNC. *
Auto Download
Press
OK to select. When Auto Download On? appears,
press OK to have your phonebook automatically down-
loaded each time. **
Select Off if you do not want to download your phonebook
every time your phone connects to SYNC. Your phonebook,
call history and text messages can only be accessed when
your specific phone is connected to SYNC.
Exit the current menu.
Return
* Downloading times are phone-dependent and quantity-dependent.
** When Auto Download is on, it automatically deletes any changes, additions or deletions
saved since your last download.
System Settings
This menu provides access to your
Bluetooth Devices and Advanced menu
features. Use the arrow buttons to scroll
through the menu options. Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices, set a
phone as primary as well as turn your
Bluetooth feature on and off.
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You can:
If you select:
Press OK to select.
This is a Bluetooth component, which can further help
your phone with the exchange of text messages.
MAP Profile
Exit the current menu.
Return
SYNC™ APPLICATIONS AND
SERVICES
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
• SYNC Services *
: Provides access to
traffic, directions and information such
as travel, horoscopes, stock prices and
more.
• 911 Assist: Can alert 911 in the event of
an emergency.
• Vehicle Health Report *
: Provides a
diagnostic and maintenance report
card of your vehicle.
* This is an optional feature and available
in the United States only.
911 Assist WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash. WARNINGS
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly. Note:
The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
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Note:
The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, place you in an
unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps
used by this system may be inaccurate
because of errors, changes in roads, traffic
conditions or driving conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button. 2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Phone Menu
1. Press the phone button to enter the phone menu.
2. Scroll to Services.
3. Press OK to confirm and enter the
Services menu. The display indicates
the system is connecting.
4. Press
OK. SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
say "Operator" at any time within a
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Using the Touch-Sensitive
Controls
To turn a feature on or off using the
touch-sensitive controls:
•
Make sure your hands are clean and
dry.
• Press firmly on the center of a control
graphic or menu item.
• Keep metal objects or other conductive
material away from the surface of the
touchscreen.
Depending on your vehicle ’s option
package and software, it may also have
the following controls:
• Power: Switch the media features on
or off.
• VOL:
Adjust the volume of playing
media.
• Seek:
Use as you normally would in
media modes.
• Tune:
Use as you normally would in
media modes.
• Eject:
Eject a CD from the
entertainment system.
• SOURCE:
Touch the control
repeatedly to switch between media
modes.
• SOUND:
Adjust the settings for:
• Bass
• Treble
• Midrange
• Balance
• Fade
• DSP (Digital Signal Processing)
• Occupancy Mode
• Speed Compensated Volume.
• Hazard warning flasher:
Switch the
hazard warning flashers on or off. Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt or
fingerprints are still visible, apply a small
amount of alcohol to the cloth. Do not pour
or spray alcohol onto the display. Do not
use detergent or any type of solvent to
clean the display.
Support
The SYNC support team is available:
•
Monday-Saturday, 8:30am-8:00pm
EST.
• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to
holidays.
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving •
Do not attempt to service or repair the
system. Have your vehicle checked by
an authorized dealer.
• Do not operate media devices if the
power cables are broken or damaged.
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From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
The system automatically saves any
updates you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on the steering wheel controls
and when prompted, say, "Display
settings".
To make adjustments using the
touchscreen, press:
1. Settings icon.
2. Display
.
Then select from the following:
• Brightness
allows you to make the
screen display brighter or dimmer.
• Mode
allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level.
• If you select
AUTO or NIGHT, you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
• Edit Wallpaper
allows you to display
the default photo or upload your own. Uploading Photos for Your Home
Screen Wallpaper
Note:
You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device
or from an SD card.
Note: Photographs with extremely large
dimensions (such as 2048 x 1536) may not
be compatible and appear as a blank
(black) image on the display.
Your system allows you to upload and view
up to 32 photos. To access, press:
1. Settings
icon.
2. Display
.
3. Edit Wallpaper
.
4. follow the system prompts to upload your photographs.
Only the photograph(s), which meets the
following conditions, display:
• Compatible file formats are as follows:
.jpg, .gif, .png, .bmp
• Each file must be 1.5 MB or less.
• Recommended dimensions: 800 x 384
Sound To make adjustments using the
touchscreen, press:
1. Settings
icon.
2. Sound
.
Then select from the following:
• Bass
• Midrange
• Treble
• Set Balance and Fade
• Occupancy Mode
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Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior.
Pressing
Scan disables
HD2-HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. Radio Voice Commands If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
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