2014 FORD FIESTA Service plan

Under Hood Overview - 1.6L
EcoBoost™..................................................181
Engine Oil Dipstick - 1.0L EcoBoost.......182
Engine Oil Dipstick - 1.6L Duratec-16V Ti-VCT (Sigma)
........................................182
Engine Oil Dipstick - 1.6L EcoBoost™.................................................182
Engine Oil Check...........................................182
Engine Coolant Check................................183
Automatic Transmission Fluid Check............................................................185
Brake Fluid Check
.........................................185
Power Steering Fluid Check.....................185
Fuel Filter.........................................................186
Washer Fluid Check.....................................186
Changing the 12V Battery..........................186
Checking the Wiper Blades......................186
Changing the Wiper Blades
.....................186
Changing the Engine Air Filter
..................187
Adjusting the Headlamps.........................188
Removing a Headlamp..............................189
Changing a Bulb - Vehicles With: 4-Door..........................................................190
Changing a Bulb - Vehicles With: 5-Door..........................................................195
Bulb Specification Chart
...........................199
Technical Specifications..........................200
Vehicle Care
Cleaning Products.......................................203
Cleaning the Exterior..................................203
Waxing.............................................................204
Cleaning the Engine...................................204
Cleaning the Windows and Wiper Blades..........................................................205
Cleaning the Interior
...................................205
Repairing Minor Paint Damage
..............206
Cleaning the Instrument Panel and Instrument Cluster Lens.......................206
Cleaning Leather Seats.............................207
Cleaning the Alloy Wheels.......................207 Vehicle Storage
............................................208
Wheels and Tires
General Information
....................................210
Tire Care...........................................................210
Using Winter Tires.......................................224
Using Snow Chains.....................................225
Tire Pressure Monitoring System...........225
Changing a Road Wheel...........................228
Technical Specifications
...........................232
Capacities and Specific- ations
Engine Specifications.................................233
Motorcraft Parts...........................................234
Vehicle Identification Number................235
Vehicle Certification Label.......................235
Transmission Code Designation............236
Accessories
Accessories.....................................................237
Ford Extended Service Plan (ESP)
Ford Extended Service Plan (ESP).......239
Audio System
General Information...................................242
Audio unit - Vehicles With: AM/FM/CD.................................................243
Audio unit - Vehicles With: AM/FM/CD/SYNC...................................247
Audio unit - Vehicles With: Touchscreen Display.........................................................252
Audio unit - Vehicles With: Sony Audio System/Touchscreen Display
.............253
Auxiliary Input Jack.....................................255
Audio Troubleshooting
..............................256
4
Fiesta (CCT) Table of Contents

vendors it uses to provide you with this
information do not store your vehicle
travel information. For more
information, see Traffic, Directions and
Information, Terms and Conditions.
See SYNC™ (page 257).
CALIFORNIA PROPOSITION 65 WARNING
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. PERCHLORATE
Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal. For more information
visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For your convenience we offer a number
of ways to contact us, as well as help
manage your account. Phone: 1-800-727-7000
For more information regarding Ford Credit,
as well as access Account Manager, please
go to www.fordcredit.com.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle
’s New Vehicle Limited Warranty,
refer to the Warranty Manual that is
provided to you along with your Owner ’s
Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNINGS
Failure to follow the specific
warnings and instructions could
result in personal injury.
Front seat mounted rear-facing child
or infant seats should
NEVER be
placed in front of an active
passenger airbag. EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owner
’s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
recommendations and specifications that
are unique to your vehicle. This Owner ’s
12
Fiesta (CCT) Introduction

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
160
Fiesta (CCT) Customer Assistance

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
162
Fiesta (CCT) Customer Assistance

U.S. Department of Transportation Tire
quality grades: The U.S. Department of
Transportation requires Ford Motor
Company to give you the following
information about tire grades exactly as
the government has written it.
Treadwear
The treadwear grade is a comparative
rating based on the wear rate of the tire
when tested under controlled conditions
on a specified government test course. For
example, a tire graded 150 would wear one
and one-half (1 ½) times as well on the
government course as a tire graded 100.
The relative performance of tires depends
upon the actual conditions of their use,
however, and may depart significantly from
the norm due to variations in driving habits,
service practices, and differences in road
characteristics and climate.
Traction AA A B C WARNING
The traction grade assigned to this
tire is based on straight-ahead
braking traction tests, and does not
include acceleration, cornering,
hydroplaning or peak traction
characteristics. The traction grades, from highest to lowest
are AA, A, B, and C. The grades represent
the tire
’s ability to stop on wet pavement
as measured under controlled conditions
on specified government test surfaces of
asphalt and concrete. A tire marked C may
have poor traction performance. Temperature A B C WARNING
The temperature grade for this tire
is established for a tire that is
properly inflated and not overloaded.
Excessive speed, under-inflation, or
excessive loading, either separately or in
combination, can cause heat buildup and
possible tire failure. The temperature grades are A (the
highest), B and C, representing the tire
’s
resistance to the generation of heat and
its ability to dissipate heat when tested
under controlled conditions on a specified
indoor laboratory test wheel. Sustained
high temperature can cause the material
of the tire to degenerate and reduce tire
life, and excessive temperature can lead
to sudden tire failure. The grade C
corresponds to a level of performance
which all passenger car tires must meet
under the Federal Motor Vehicle Safety
Standard No. 139. Grades B and A
represent higher levels of performance on
the laboratory test wheel than the
minimum required by law.
Glossary of Tire Terminology
*
Tire label: A label showing the
OE (Original Equipment) tire sizes,
recommended inflation pressure
and the maximum weight the
vehicle can carry.
*
Tire Identification Number
(TIN):
A number on the sidewall
of each tire providing information
about the tire brand and
manufacturing plant, tire size and
date of manufacture. Also referred
to as DOT code.
211
Fiesta (CCT) Wheels and Tires

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford
ESP, you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans with
different levels of coverage. Ask your
dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all Ford and Lincoln Dealers in the U.S. and
Canada. It is the only extended service plan
authorized and backed by Ford Motor
Company. That means you get:
•
Reliable, quality service anywhere you
go
• Repairs performed by factory trained
technicians, using Genuine Ford and
Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at the
dealership for same day covered repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including Bumper to Bumper
warranty repairs, or Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance
• Travel expense reimbursement for
lodging, meals and rental car
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
239
Fiesta (CCT) Ford Extended Service Plan (ESP)

Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and select items
that routinely wear out.
The coverage is prepaid, so you never have
to worry about affording your vehicle
maintenance. It covers regular checkups,
routine inspections, preventive care and
replacement of select items that require
periodic attention for normal wear:
•
Windshield Wiper Blades
• Spark Plugs (except in California)
• The Clutch Disc
• Brake Pads and Linings
• Shock Absorbers
• Belts and Hoses
• Diesel Exhaust Fluid Replenishment Contact your selling Ford or Lincoln
dealership today so they can customize a
Ford Extended Service Plan that fits your
driving lifestyle and budget.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program.
To learn more, call our Ford ESP specialists
at 800-367-3377. Don
’t forget to ask about
our interest free payment program,
allowing you all the security and benefits
Ford ESP has to offer while paying over
time. You are pre-approved with no credit
checks, no hassles!
Complete the information below and mail
to:
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039 Name (PLEASE PRINT)
APT.#
ADDRESS
ZIP
STATE
CITY
E-MAIL
240
Fiesta (CCT) Ford Extended Service Plan (ESP)

SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement
• Coverage for certain maintenance and
wear items
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires
• Roadside Assistance benefits
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental.
When you purchase Ford Extended Service
Plan, you receive added peace-of-mind
protection throughout Canada and the
United States, provided by a network of
participating Ford Motor Company dealers.
The Lincoln Maintenance Protection Plan
is honored at authorized Lincoln dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Extended Service Plan coverage.
This information is subject to change.
For more information, visit your local Ford
of Canada dealer or www.ford.ca to find
the Ford Extended Service Plan that is right
for you.
241
Fiesta (CCT) Ford Extended Service Plan (ESP)