2014 FORD ESCAPE syn phone

Note:The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, place you in an
unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps
used by this system may be inaccurate
because of errors, changes in roads, traffic
conditions or driving conditions.
Note:When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button.2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Phone Menu
1. Press the phone button to enter the
phone menu.
2. Scroll to Services.
3. Press OK to confirm and enter the
Services menu. The display indicates
the system is connecting.
4. Press OK. SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services,
say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
say "Operator" at any time within a
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Directions or Business search to speak
with a live operator. The system may
prompt you to speak with an operator
when it has difficulty matching your
voice request. The live operator can
assist you by searching for businesses
by name or by category, residential
addresses by street address or by
name or specific street intersections.
Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once you select your
destination, the system uploads your
current vehicle location, calculates a
route based on current traffic
conditions and sends it back to your
vehicle. After the route download is
complete, the phone call automatically
ends. You then receive audible and
visual driving instructions as you travel
toward your destination.3. While on an active route, you can select
or say "Route summary" or "Route
status" to view the Route Summary
turn list or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say,
"Yes" when prompted and the system
sends a new route to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on
the steering wheel.
2. Say "Goodbye" from the SYNC
Services main menu.
SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. You can learn more about personalization
by logging onto www.SYNCMyRide.com. Personalizing
Press the voice button at any time (while connected to
SYNC Services) to interrupt a voice prompt or an audio
clip (such as a sports report) and say your voice command. Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with SYNC Services and
continue enjoying your personalized services. Portable
You can even access your account outside your vehicle.
Just use the number on your phone's call history. Traffic
and Directions features do not function properly but
information services and the 411 connect and text message
features are available.
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Voice command guide
The system searches for specific artist, track or album
information from the music indexed through the USB port. "Search" or "Play" artist,
track or album
This allows you to make your previous command more
specific. For example, if you asked to search and play all
music by a certain artist, you could then say, "Refine
album" and choose a specific album from the list to view.
If you then select Play, the system only plays music from
that specific album. "Refine"
*Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
Press the voice icon. When prompted, say,
"Bluetooth audio", then any of the
following:
"BLUETOOTH AUDIO"
"Connections"
"Pause"
"Play"
"Play next track"
"Play previous track"
Media Menu Features
The media menu allows you to select your
media source, how to play your music
(such as by artist, genre, shuffle or repeat),
and also to add, connect or delete devices.
1. Press AUX and then MENU to enter
the media menu.
2. Scroll to cycle through:
You can: When you select:
Play your music by artist, album, genre, playlist, track,
similar music or play all music. You can also choose to
Explore USB to view the supported digital music files on
your playing device. Play Menu
Select and play music from your USB port, auxiliary input
jack (line in) or stream music from your Bluetooth-enabled
phone. Select Source
SYNC USB: Press OK to access music plugged into your
USB port. You can also plug in devices to charge them (if
supported by your device). Once connected, the system
indexes any readable media files.
1
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You can: When you select:
Bluetooth Audio: This is a phone-dependent feature that
allows you to stream music playing on your Bluetooth-
enabled phone. If supported by your device, you can press
SEEK to play the previous or next track.
SYNC Line In: Press OK to select and play music from your
portable music player over your vehicle's speakers.
2
Choose to shuffle or repeat your music and select your
Autoplay settings. Once you turn these selections on, they
remain on you turn them off. Press SEEK to play the
previous or next track.
3
Media Settings
Shuffle: Press OK to shuffle available media files in the
current playlist. To shuffle all media tracks, you must select
Play All in the play menu and then select Shuffle.
Repeat: Press OK to repeat any song.
Autoplay: Turn autoplay on to listen to music processed
during indexing. Turn autoplay off to allow the indexing
process to finish before the system plays any of your
music.
4
Access Bluetooth Device menu listings (Add, Connect, Set
as Primary, On and Off, Delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information). System Settings
Press OK to exit the media menu. Exit Media Menu
1The time required to complete this depends on the size of the media the system needs
to index. If autoplay is on, you can listen to media processed during indexing. If autoplay
is off, you cannot listen to music until the system finishes indexing media. SYNC is capable
of indexing thousands of average size media and notifies you if it reaches the maximum
indexing file size.
2If you have already connected a device to the USB port, you cannot access the line in
feature. Some digital media players require both USB and line in ports to stream data
and music separately.
3Some digital media players require both USB and line in ports to stream data and music
separately
4Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
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You can: When you select:
Search for and play a specific indexed track. SYNC lists
your tracks alphabetically in flat file mode. If there are
more than 255, the system categorizes them alphabetic-
ally. Tr a c k s
1. Press OK to select.
2. Scroll to select the desired track. Press OK.
Explore all supported digital media on your media device
connected to the USB port. You can only view media
content which is compatible with SYNC; other files saved
are not visible. Explore USB
1. Press OK to select.
2. Scroll to explore indexed media on your flash drive.
Play music similar to what is currently playing from the
USB port. The system uses the metadata information of
each song to compile a playlist for you. Similar Music
*
Press OK to select. The system creates a new list of similar
songs and begins playing. This feature does not include
tracks with incomplete metadata information.
Exit the current menu. Return
*With certain playing devices, if your metadata tags are not populated, the tracks are not
available in voice recognition, play menu or similar music. However, if you place these
tracks onto your playing device in "Mass Storage Device Mode", they are available in voice
recognition, play menu browsing and similar music. The system places Unknown items
into any unpopulated metadata tag.
System Settings
Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete a device as turn
the Bluetooth feature on and off.1. Press AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press OK.
3. Scroll to Bluetooth Devices. Press OK.
You can: When you select:
Pair more devices to the system.
Add Bluetooth Device*1. Press OK to select and press OK again when Find SYNC
appears in the display.
2. Follow the directions in your phone's manual to put your
phone into discovery mode. A six-digit PIN appears in the
display.
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You can: When you select:
3. When prompted on your phone's six-digit display, enter
the PIN.
Connect a previously paired Bluetooth-enabled device. Connect Bluetooth Device
1. Press OK to select and view a list of previously paired
devices.
2. Scroll until you find the desired device, and then press
OK to connect the device.
Turn the Bluetooth feature on and off.
**Set Bluetooth
1. Press OK and scroll to toggle between On and Off.
2. Make a selection, and then press OK.
Delete a paired media device. Delete Device
1. Press OK and scroll to select the device.
2. Press OK to confirm.
Delete all previously paired devices. Delete All Devices
Press OK to select.
Exit the current menu. Return
*This is a speed-dependent feature.**Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth
features.
Advanced Menu Options
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset.1. Press AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press OK.
3. Scroll to Advanced. Press OK.
You can: When you select:
Have SYNC guide you by asking questions, helpful hints
or ask you for a specific action. Prompts
1. Press OK to select and scroll to select between on or
off.
2. Press OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose from English, Français or Español. The displays
and prompts are in the selected language. Languages
1. Press OK to select and then scroll through the languages.
2. Press OK when the desired selection appears in the
display.
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You can: When you select:
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices). Factory Defaults
1. Press OK to select.
2. Press OK again when Restore Defaults? appears in
the display.
3. Press OK to confirm.
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings. Master Reset
Exit the current menu. Return
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Phone issues
Possible solution(s) Possible cause(s) Issue
Review your phone's manual
about audio adjustments. The audio control settings
on your phone may be
affecting SYNC perform-
ance. There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
phone malfunction. During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. SYNC is not able to down-
load my phonebook.
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Phone issues
Possible solution(s) Possible cause(s) Issue
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
· Try pushing your phone-
book contacts to SYNC by
using the Add Contacts
feature.
· Use the SYNCmyphone
feature available on the
website.
· Try pushing your phone-
book contacts to SYNC by
using the Add Contacts
feature. This may be a limitation on
your phone's capability. The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
· If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
· Remove any pictures or
special ring tones associ-
ated with the missing
contact.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. I am having trouble
connecting my phone to
SYNC. · Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
· Update your device's firm-
ware.
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