1. Press the voice button.
2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as "Traffic" or
"Directions". You can also say, "What
are my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Touchscreen
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If your vehicle is equipped with
Navigation, press the
Information button.
If your vehicle is not equipped with
Navigation, press the green tab on your
touchscreen.
1. Select Connect to Services to initiate
an outgoing call to SYNC Services
using your phone.
2. Once connected, follow the voice
prompts to request your desired
Service, such as "Traffic" or
"Directions". You can also say, "What
are my choices?" to receive a list of
available services from which to
choose.
3. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services,
say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need furtherassistance in finding a location you can
say "Operator" at any time within a
Directions or Business search to speak
with a live operator. The system may
prompt you to speak with an operator
when it has difficulty matching your
voice request. The live operator can
assist you by searching for businesses
by name or by category, residential
addresses by street address or by
name or specific street intersections.
Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
Destination. After the route download
is finished, the phone call automatically
ends.
If your vehicle is not equipped with
Navigation:
• Turn-by-turn directions appear in the
information display, in the status bar
of your touchscreen system and on the
SYNC Services screen. You also receive
driving instructions from audible
prompts.
• When on an active route, you can
select Route Summary or Route
Status using the touchscreen controls
or voice commands to view the Route
Summary Turn List or the Route
Status ETA. You can also turn voice
guidance on or off, cancel the route or
update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say,
"Yes" when prompted and the system
delivers a new route to your vehicle.
If your vehicle is equipped with Navigation,
SYNC Services downloads your requested
destination to the navigation system. The
navigation system then calculates the
route and provides driving instructions.
See Navigation (page 371).
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MyFord Touch™ (If Equipped)
Disconnecting from SYNC Services
1. Press and hold the hang-up phonebutton on the steering wheel.
2. Say "Good-bye" from the SYNC
Services main menu.
SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite information.
You can save address points, such as work or home. You
can also save favorite information like sports teams, such
as Detroit Lions, or a news category. You can learn more
about personalization by logging onto
www.SYNCMyRide.com. Personalizing
Press the voice button at any time (while connected to
SYNC Services) to interrupt a voice prompt or an audio
clip (such as a sports report) and say your voice command. Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with SYNC Services and
continue enjoying your personalized services. Portable
SYNC Services Voice Commands
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When a route has been
downloaded (non-navigation
systems), press the voice button
on the steering wheel controls. When
prompted, say any of the following
commands:
"SERVICES"
"Cancel route"
"Navigation voice off"
"Navigation voice on"
"Next turn"
"Route status"
"Route summary"
"SERVICES"
"Services"
"Update route"
"Help"
SIRIUS Travel Link (If Equipped)
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
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MyFord Touch™ (If Equipped)
Note:In order to use SIRIUS Travel Link,
your vehicle must be equipped with
navigation and your navigation SD card
must be in the SD card slot.
Note:A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.
Note:Visit www.siriusxm.com/traffic# and
click on Coverage map and details for a
complete listing of all traffic areas covered
by SIRIUS Travel Link.
Note:Neither SIRIUS nor Ford is responsible
for any errors or inaccuracies in the SIRIUS
Travel Link services or its use in vehicles.
When you subscribe to SIRIUS Travel Link,
it can help you locate the best gas prices,
find movie listings, get current traffic alerts,
view the current weather map, get
accurate ski conditions and see scores to
current sports games.
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If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Traffic On Route and Traffic Nearby
Touch these buttons to identify traffic
incidents on your route, nearby your
vehicle’s current location or near any of
your favorite places, if programmed.
Fuel Prices
Touch this button to view fuel prices at
stations close to your vehicle’s location or
on an active navigation route.
Movie Listings
Touch this button to view nearby movie
theaters and their show times, if available.Weather
Touch this button to view the nearby
weather, current weather, or the five day
forecast for the chosen area. Select Map
to see the weather map, which can show
storms, radar information, charts and
winds. Select Area to select from a listing
of weather locations.
Sports Info
Touch this button to view scores and
schedules from a variety of sports. You can
also save up to 10 favorite teams for easier
access. The score automatically refreshes
when a game is in progress.
Ski Conditions
Touch this button to view ski conditions
for a specific area.
SIRIUS Travel Link Voice Commands
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Press the voice button on the
steering wheel controls. When
prompted, say any of the
following commands:
"SIRIUS TRAVEL LINK"
"5-day weather forecast"
"Fuel prices"
"Movie listings"
"Sports headlines"
*
"Sports schedules"*
"Sports scores"*
"Traffic"
"Weather"
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MyFord Touch™ (If Equipped)
Additional sports-related voice
commands
"WNBA schedule"
"WNBA scores"
"Help"
Alerts
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If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Press Alerts, and then choose from any
of the following services:
•View the complete message.
•Delete the message.
•Delete All messages.
This screen displays any system messages
(such as an SD card fault).
Note:The system alerts you to any
messages by turning the information icon
yellow. After you read or delete the
messages, the icon returns to white.
Calendar
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If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Press Calendar. You can view the current
calendar by day, week or month.
911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help, which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time, which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or damaged in
a crash. Failure to do so may cause serious
injury to someone or damage the phone,
which could prevent 911 Assist from
working properly.
Note:The SYNC 911 Assist feature must be
set on prior to the incident.
Note:Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note:If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note:Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
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MyFord Touch™ (If Equipped)
If a crash deploys an airbag (excludes knee
airbags and rear inflatable safety belts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 35). Important information
regarding airbag deployment is in this
chapter.
See Roadside Emergencies (page 186).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On
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If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch Apps > 911 Assist, then select On.
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You can also access 911 Assist
by:
• Pressing the Settings icon > Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.• You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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MyFord Touch™ (If Equipped)
"CLIMATE"
"Windshield panel on" "Max fan"
"Help" "Min fan"
* If you say "Temperature", you can then say any of the commands in the following chart.
"TEMPERATURE"
"<15.5-29.5> degrees"
"<60-85> degrees"
"High"
"Low"
"Help"
NAVIGATION (IF EQUIPPED)
Note:The navigation SD card must be in
the SD card slot to operate the navigation
system. If you need a replacement SD card,
see an authorized dealer.
Note:The SD card slot is spring-loaded. To
remove the SD card, just push the card in
and release it. Do not attempt to pull the
card out to remove it; this could cause
damage.
Your navigation system is comprised of
two main features, destination mode and
map mode.
To set a destination, press the green corner
of your touchscreen, then the Dest button
when it appears. See Setting a
destination later in this chapter.
To view the navigation map and your
vehicle's current location, touch the green
bar in the upper right hand corner of the
touchscreen, or, press Dest, then Map. See
Map mode later in this chapter.
Setting a Destination
Press the green corner of your touchscreen,
then the Dest button when it appears.
Choose any of the following:
Destination
My Home
Favorites
Previous Destinations
Point of Interest
Emergency
Street Address
Intersection
City Center
Map
Edit Route Cancel Route
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MyFord Touch™ (If Equipped)
1. Enter the necessary information into
the highlighted text fields (in any
order). For address destination entry,
the Go! button appears once you enter
all the necessary information. Pressing
the Go! button makes the address
location appear on the map. If you
choose Previous Destination, the last
20 destinations you have selected
appear.
2. Select Set as Dest to make this your
destination. You can also choose to set
this as a waypoint (have the system
route to this point on the way to your
current destination) or save it as a
favorite. The system considers any
Avoid Areas selections in its route
calculation.
3. Choose from up to three different types
of routes, and then select Start Route.
• Fastest: Uses the fastest moving roads
possible.
• Shortest: Uses the shortest distance
possible.
• Eco Route: Uses the most fuel-efficient
route.
You can cancel the route or have the
system demo the route for you. Select
Route Prefs to set route preferences like
avoiding freeways, tollroads, ferries and
car trains as well as to use or not use
high-occupancy vehicle lanes.
(High-occupancy vehicle lanes are also
known as carpool or diamond lanes.
People who ride in buses, vanpools or
carpools use these lanes.)
Note:If your vehicle is on a recognized road
and you do not press the Start Route
button, the system defaults to the Fastest
Route option and begins guidance.During route guidance, you can press the
talking bubble icon that appears in the
upper right navigation corner (green bar)
if you want the system to repeat route
guidance information. When the system
repeats the last guidance instruction, it
updates the distance to the next guidance
instruction, since it detects when the
vehicle is moving.
Point of Interest (POI) Categories
Main categories
Food/Drink & Dining
Travel & Transportation
Financial
Emergency
Community
Health & Medicine
Automotive
Shopping
Entertainment & Arts
Recreation & Sports
Government
Domestic Services
Subcategories
Restaurant
Golf
Parking
Home & Garden
Personal Care Services
Auto Dealership
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MyFord Touch™ (If Equipped)
For restaurants, cityseekr can provide
information such as star rating, average
cost, review, handicap access, hours of
operation, and website address.
For hotels, cityseekr can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address.
Setting Your Navigation
Preferences
Select settings for the system to take into
account when planning your route.
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Press the Settings icon >
Settings > Navigation.
Map Preferences
Breadcrumbs
Display your vehicle’s previously traveled
route with white dots. Turn this feature ON
or OFF.
Turn List Format
Have the system display your turn list To p
to Bottom or Bottom to Top.
Parking POI Notification
Set the automatic parking point of interest
notification. Turn this feature ON or OFF.
When parking point of interest notification
is on, the icons display on the map when
you get close to your destination. This may
not be very useful in dense areas, and may
clutter the map when other points of
interest display.Route Preferences
Preferred Route
Choose to have the system display the
Shortest, Fastest or most Ecological route
first. If you set Always Use Preferred
Route to Ye s, the system uses the
selected route type to calculate only one
route to the desired destination.
Always Use Preferred Route
Bypass route selection in destination
programming. The system only calculates
one route based on preferred route setting.
Eco Time Penalty
Select a low, medium or high cost for the
calculated Eco Route. The higher the
setting, the longer the time allotment is for
the route.
Avoid
These features allow you to choose to
have the system avoid freeways, toll roads,
ferries and car trains when planning your
route. Turn these features ON or OFF.
Use HOV Lanes
Have the system use high-occupancy
vehicle lanes, if available, when planning
your route.
Navigation Preferences
Guidance Prompts
Have the system use Voice & Tones or
Tone Only on your programmed route.
Auto - Fill State/Province
Have the system automatically fill in the
state and province based on the
information already entered into the
system. Turn this feature ON or OFF.
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MyFord Touch™ (If Equipped)