2014 FORD ESCAPE change time

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you havealready taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
192
Customer Assistance

1. Remove the filler cap.
2. Add engine oil that meets the Ford
specifications. See Capacities and
Specifications (page 261).
3. Replace the filler cap. Turn it until you
feel a strong resistance.
Resetting the Oil Life Monitoring
System
Note:Reset the oil life monitoring only after
an oil change.
1. Turn the ignition key to the on position.
Do not start the engine. For vehicles
with push-button start, press and hold
the start button for two seconds
without pressing the brake pedal. Do
not attempt to start the engine.
2. Press both the accelerator and brake
pedals at the same time.
3. Keep both pedals fully pressed.
4. After three seconds, the Service: Oil
reset in prog. message will be
displayed.
5. After 25 seconds, the Service: Oil reset
complete message will be displayed.
6. Release both the accelerator and brake
pedals.
7. The Service: Oil reset complete
message will no longer be displayed.
8. Rotate the key to the off position. For
vehicles with push-button start, press
the start button to turn the vehicle off
completely.
ENGINE COOLANT CHECK
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance (page 400).Note:Make sure that the level is between
the MIN and MAX marks on the coolant
reservoir.
Note:Coolant expands when it is hot. The
level may extend beyond the MAX mark
Note:If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See Adding Engine Coolant
in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -30°F
(-34ºC) and -34ºF (-37ºC).
Note:For best results, coolant
concentration should be tested with a
refractometer such as Rotunda tool
300-ROB75240 available from your
authorized dealer. Ford does not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
Note:Automotive fluids are not
interchangeable. Do not use engine coolant
or antifreeze or windshield washer fluid
outside of its specified function and vehicle
location.
Adding Engine Coolant
WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, you can
be burned if you spill coolant on hot engine
parts.
Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield.
212
Maintenance

WARNINGS
To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure; steam and hot liquid can come
out forcefully when the cap is loosened
slightly.
Do not add coolant further than the
MAX mark.
Note:Do not use stop leak pellets, cooling
system sealants, or additives as they can
cause damage to the engine cooling or
heating systems. This damage would not
be covered under your vehicle’s warranty.
Note:During normal vehicle operation, the
engine coolant may change color from
orange to pink or light red. As long as the
engine coolant is clear and uncontaminated,
this color change does not indicate the
engine coolant has degraded nor does it
require the engine coolant to be drained, the
system to be flushed, or the engine coolant
to be replaced.• Do not mix different colors or types of
coolant in your vehicle. Make sure the
correct coolant is used. Mixing of
engine coolants may harm your
engine’s cooling system. The use of an
improper coolant may harm engine and
cooling system components and may
void the warranty. Use prediluted
engine coolant meeting the Ford
specification. See Capacities and
Specifications (page 261).
• In case of emergency, a large amount
of water without engine coolant may
be added in order to reach a vehicle
service location. In this instance, the
cooling system must be drained,
chemically cleaned with Motorcraft
Premium Cooling System Flush, and
refilled with prediluted engine coolant
as soon as possible. Water alone
(without engine coolant) can cause
engine damage from corrosion,
overheating or freezing.
• Do not use alcohol, methanol, brine or
any engine coolants mixed with alcohol
or methanol antifreeze (coolant).
Alcohol and other liquids can cause
engine damage from overheating or
freezing.
• Do not add extra inhibitors or additives
to the coolant. These can be harmful
and compromise the corrosion
protection of the engine coolant.
Unscrew the cap slowly. Any pressure will
escape as you unscrew the cap.
Add prediluted engine coolant meeting the
Ford specification. See Capacities and
Specifications (page 261).
Whenever coolant has been added, the
coolant level in the coolant reservoir
should be checked the next few times you
drive the vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the proper level.
213
Maintenance

Note:Always dispose of automotive
batteries in a responsible manner. Follow
your local authorized standards for disposal.
Call your local authorized recycling center
to find out more about recycling automotive
batteries.
Note:It is recommended that the negative
battery cable terminal be disconnected from
the battery if you plan to store your vehicle
for an extended period of time.
CHECKING THE WIPER
BLADES
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Run the tip of your fingers over the edge of
the blade to check for roughness.
Clean the wiper blades with washer fluid
or water applied with a soft sponge or
cloth.
CHANGING THE WIPER
BLADES
The wiper arms can be manually moved
when the ignition is off. This allows for ease
of blade replacement and cleaning under
the blades.
1. Pull the wiper blade and arm away
from the glass.
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1
2
2. Press the locking buttons together.
3. Rotate and remove the wiper blade.
4. Install in the reverse order.
Note:Make sure that the wiper blade locks
into place. Lower the wiper arm and blade
back to the windshield. The wiper arms will
automatically return to their normal position
when the ignition is turned on.
To change the rear blades, do the
following:
1. Lift the wiper arm.
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2
2. Slightly rotate the wiper blade from the
wiper arm.
3. Disengage the wiper blade from the
wiper arm.
4. Remove the wiper blade.
218
Maintenance

E142467
5. Locate the vertical adjuster on each
headlamp. Using a Phillips #2
screwdriver, turn the adjuster either
clockwise or counterclockwise in order
to aim the headlamp. The horizontal
edge of the brighter light should touch
the horizontal reference line.
6. Close the hood and turn off the lamps.
Vehicles With High Intensity Discharge
Headlamps
1. Park the vehicle directly in front of a
wall or screen on a level surface,
approximately 25 feet (7.6 meters)
away.
2. Measure the height of the headlamp
bulb center from the ground and mark
an 8 foot (2.4 meter) horizontal
reference line on the vertical wall or
screen at this height.
Note:To see a clearer light pattern for
adjusting, you may want to block the light
from one headlamp while adjusting the
other.
3. Turn on the low beam headlamps to
illuminate the wall or screen and open
the hood.
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4. There is a distinct cut-off (change from
light to dark) in the left portion of the
beam pattern. The top edge of this
cut-off should be positioned two
inches (5 centimeters) below the
horizontal reference line.
E142467
5. Locate the vertical adjuster on each
headlamp. Using a Phillips #2
screwdriver, turn the adjuster either
clockwise or counterclockwise in order
to aim the headlamp.
6. Close the hood and turn off the lamps.
Horizontal Aim Adjustment
Horizontal aim is not required for this
vehicle and is non-adjustable.
221
Maintenance

REMOVING A HEADLAMP
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2
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1. Make sure the headlamp control is in
the off position and open the hood.
2. Remove the two screws from the
headlamp assembly.
3. Carefully pull the headlamp assembly
as far as possible towards the front of
the vehicle to disengage it from the
lower fixing point.
4. Carefully lift the outer side of the
headlamp and remove it.
5. Disconnect the electrical connector.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to
accommodate normal changes in pressure.
Condensation can be a natural by-product
of this design. When moist air enters the
lamp assembly through the vents, there is
a possibility that condensation can occur
when the temperature is cold. When
normal condensation occurs, a thin film of
mist can form on the interior of the lens.
The thin mist eventually clears and exits
through the vents during normal operation.
Clearing time may take as long as 48 hours
under dry weather conditions.Examples of acceptable condensation are:
• Presence of thin mist (no streaks, drip
marks or droplets).
• Fine mist covers less than 50% of the
lens.
Examples of unacceptable moisture
(usually caused by a lamp water leak) are:
• Water puddle inside the lamp.
• Large water droplets, drip marks or
streaks present on the interior of the
lens.
Take your vehicle to a dealer for service if
any of the above conditions of
unacceptable moisture are present.
Replacing Headlamp Bulbs
WARNING
Handle a halogen headlamp bulb
carefully and keep out of children’s
reach. Grasp the bulb by only its
plastic base and do not touch the glass.
The oil from your hand could cause the
bulb to break the next time the headlamps
are operated.
Note:If the bulb is accidentally touched, it
should be cleaned with rubbing alcohol
before being used.
222
Maintenance

VEHICLE STORAGE
If you plan on storing your vehicle for an
extended period of time (30 days or more),
read the following maintenance
recommendations to make sure your
vehicle stays in good operating condition.
All motor vehicles and their components
were engineered and tested for reliable,
regular driving. Long term storage under
various conditions may lead to component
degradation or failure unless specific
precautions are taken to preserve the
components.
General
• Store all vehicles in a dry, ventilated
place.
• Protect from sunlight, if possible.
• If vehicles are stored outside, they
require regular maintenance to protect
against rust and damage.
Body
• Wash your vehicle thoroughly to
remove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housing
and underside of front fenders.
• Periodically wash your vehicle stored
in exposed locations.
• Touch-up exposed or primed metal to
prevent rust.
• Cover chrome and stainless steel parts
with a thick coat of auto wax to prevent
discoloration. Re-wax as necessary
when your vehicle is washed.
• Lubricate all hood, door and trunk lid
hinges, and latches with a light grade
oil.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and
solvents.
Engine
• The engine oil and filter should be
changed prior to storage, as used
engine oil contain contaminates that
may cause engine damage.
• Start the engine every 15 days. Run at
fast idle until it reaches normal
operating temperature
• With your foot on the brake, shift
through all the gears while the engine
is running.
Fuel system
• Fill the fuel tank with high-quality fuel
until the first automatic shutoff of the
fuel pump nozzle.
Note:During extended periods of vehicle
storage (30 days or more), fuel may
deteriorate due to oxidation. Add a quality
gas stabilizer product to your vehicle's fuel
system whenever actual or expected
storage periods exceed 30 days. Follow the
instructions on the additive label. your
vehicle should then be operated at idle
speed to circulate the additive throughout
the fuel system.
Cooling system
• Protect against freezing temperatures.
• When removing your vehicle from
storage, check coolant fluid level.
Confirm there are no cooling system
leaks, and fluid is at the recommended
level.
Battery
• Check and recharge as necessary. Keep
connections clean.
• If storing your vehicle for more than 30
days without recharging the battery, it
may be advisable to disconnect the
battery cables to ensure battery charge
is maintained for quick starting.
232
Vehicle Care

A.P: Indicates a tire, designated
by the Tire and Rim Association,
that may be used for service on
cars, sport utility vehicles,
minivans and light trucks.Note: If
your tire size does not begin with
a letter this may mean it is
designated by either the European
Tire and Rim Technical
Organization or the Japan Tire
Manufacturing Association.
B.215: Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
C.65: Indicates the aspect ratio
which gives the tire's ratio of
height to width.
D.R: Indicates a radial type tire.
E.15: Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
F.95: Indicates the tire's load
index. It is an index that relates to
how much weight a tire can carry.
You may find this information in
your owner’s manual. If not,
contact a local tire dealer.
Note:You may not find this
information on all tires because it
is not required by federal law.G.H: Indicates the tire's speed
rating. The speed rating denotes
the speed at which a tire is
designed to be driven for extended
periods of time under a standard
condition of load and inflation
pressure. The tires on your vehicle
may operate at different
conditions for load and inflation
pressure. These speed ratings may
need to be adjusted for the
difference in conditions. The
ratings range from 81 mph (130
km/h) to 186 mph (299 km/h).
These ratings are listed in the
following chart.
Note:You may not find this
information on all tires because it
is not required by federal law.
Speed rating - mph
(km/h) Letter
rating
81 (130) M
87 (140) N
99 (159) Q
106 (171) R
112 (180) S
118 (190) T
124 (200) U
130 (210) H
149 (240) V
239
Wheels and Tires