2014 FORD ESCAPE service reset

Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
• Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
287
SYNC™

You can: When you select:
Note: The system attempts to automatically re-download
your phonebook and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled cellular phone supports this
feature).
Access and call any contacts in your previously down-
loaded phonebook. Phonebook
1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more than 255 entries, the system
organizes them into alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press OK or the phone button.
Send, download and delete text messages.
Text Message
1
View your phone's status, set ring tones, select your
message notification, change phone book entries and
automatically download your cellular phone among other
features. Phone Settings 1
Access the SYNC Services portal where you can request
various types of information, traffic reports and directions. SYNC Services3
Place an emergency call to a 911 operator for you after an
accident, when used properly. 911 Assist4
Create and receive a diagnostic report card on your vehicle.
Vehicle Health Report3
Interact with SYNC-capable mobile applications on your
smartphone. Mobile Apps3
Access Bluetooth Devices menu listings (Add, Connect,
Set as Primary, On and Off, Delete) as well as Advanced
menu listings (prompts, languages, defaults, master reset,
install application and system information). System Settings
Exit the phone menu by pressing OK. Exit Phone Menu
1 This is a phone-dependent feature.2 This is a phone-dependent and speed-dependent feature.3 This is an optional feature and available in the United States only.4 This is an optional feature and available in the United States and Canada only.
295
SYNC™

Potential station issues
Action Cause Issues
No action required. This is a
broadcast issue. This is poor time alignment
by the radio broadcaster. Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive. The radio is shifting between
analog and digital audio. Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available. The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able. There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location. The previously stored
multicast preset or direct
tune is not available in your
current reception area. Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.
*
Data service issue by the
radio broadcaster. Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.
*
Data service issue by the
radio broadcaster. There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior. Pressing Scan disables
HD2-HD7 channel search. HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.Radio Voice Commands
E142599
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
341
MyFord Touch™ (If Equipped)

SIRIUS Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible. Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception. Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute. Station overload
Your display may show ACQUIRING... to indicate the
interference and the audio system may mute. Satellite radio signal interfer-
ence
Troubleshooting tips
Action Cause Radio display
No action required. This
message should disappear
shortly. Radio requires more than
two seconds to produce
audio for the selected
channel. Acquiring...
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service. There is an internal module
or system failure present. Sat Fault/SIRIUS System
Failure.
Tune to another channel or
choose another preset. The channel is no longer
available. Invalid Channel.
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel. Your subscription does not
include this channel. Unsubscribed Channel.
The signal is blocked. When
you move into an open area,
the signal should return. The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna. No Signal.
345
MyFord Touch™ (If Equipped)

Troubleshooting tips
Action Cause Radio display
No action required. The
process may take up to
three minutes. Update of channel
programming in progress. Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues. Your satellite service is no
longer available. Call SIRIUS
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station. All the channels in the
selected category are either
skipped or locked. None found. Check Channel
Guide.
No action required. SIRIUS has updated the
channels available for your
vehicle. Subscription Updated.
SIRIUS Satellite Radio Voice
Commands
E142599
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands.
"SIRIUS"
""
"Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2"
"SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game"
*
"Tune"**
"Help"
* If you have said "Sports game", see the
following "Sports game" chart.
** If you have said "Tune", see the following
"Tune" chart.
346
MyFord Touch™ (If Equipped)

When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the ENGINE OIL
CHANGE DUE or OIL CHANGE
REQUIRED message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See Engine
Oil Check (page 211).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5000 miles (8000
kilometers) from your last oil change.
Never exceed one year or 10000 miles
(16000 kilometers) between oil change
intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
401
Scheduled Maintenance

At every oil change interval as indicated by the information display*
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and U-
joints. Lubricate any areas with grease fittings (Four-wheel drive vehicles).
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 211).
Other maintenance items 1
Replace cabin air filter. Every 20000 miles (32000
km)
Replace engine air filter. Every 30000 miles (48000
km)
Change engine coolant.
2At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km)
Inspect accessory drive belt(s).
3
Change automatic transmission fluid.
Every 150000 miles
(240000 km)Replace accessory drive belt(s).
4
Replace timing belt (1.6L engine).
1 Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
3 After initial inspection, inspect every other oil change until replaced.4 If not replaced within the last 100000 miles (160000 kilometers).
405
Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician.Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the OIL
CHANGE REQUIRED message appearing
in the information display.
•Example 1: The OIL CHANGE
REQUIRED message comes on at
28751 miles (46270 kilometers).
Perform the 30000-mile
(48000-kilometer) automatic
transmission fluid replacement.
•Example 2: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30000
miles (48000 kilometers) (for
example, the Intelligent Oil-Life
Monitor was reset at 25000 miles
[40000 kilometers]). Perform the
engine air filter replacement.
Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart. As required
Inspect and lubricate U-joints. Inspect frequently, service
as required
See axle maintenance items under Exceptions.
Change automatic transmission fluid. Every 30000 miles (48000
km)
Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart. As required
Replace cabin air filter.
*Inspect frequently, service
as required
Replace engine air filter.
406
Scheduled Maintenance