2014 FORD ESCAPE phone

In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle’s current odometer reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair
of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
191
Customer Assistance

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
193
Customer Assistance

Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. ESTHelm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner’s
Manual
French Owner’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
E142557
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Ford Motor Company.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
194
Customer Assistance

You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada.
Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htm Website
1–800–333–0510 Phone
195
Customer Assistance

ABDC
E
F
G
H
IJ
H
K
L
M
N
O
E162867
Eject: Press this button to eject a CD. A
Cursor arrows: Press these buttons to scroll through on-screen audio system
choices. B
OK: Press this button to confirm menu selections. C
INFO: Press this button to access any available radio or CD information. D
TUNE - and TUNE +: Press these buttons to manually search the frequency
band. E
Number block: In radio mode, store your favorite radio stations. To store a
radio station, tune to the station, then press and hold a preset button until sound
returns. In CD mode, select a track. In phone mode, enter a phone number. F
Clock: Push to access clock settings. You can also set the clock by pressing
the MENU button and scrolling to Clock Settings. G
Function buttons: Select different functions of the audio system depending
on which mode you are in (such as Radio mode or CD mode). H
Seek: Press and release these buttons to go to the previous or next preset radio
station or disc track. Press and hold these buttons to fast forward to the previous
or next strong radio station, memory preset or through the current disc track. I
271
Audio System

ON/OFF: Press this button to switch the system off and on. Turn to adjust the
volume. J
MENU: Press this button to access different audio system features. See Menu
Structure later in this section. K
SOUND: Press this button to access settings for Treble, Middle, Bass, Fade
and Balance. Use the up and down arrow buttons to select the various settings.
When you make your selection, press the left and right arrow buttons to change
the settings. Press OK to set or press MENU to exit. Sound settings can be set
for each audio source independently. L
PHONE: Press this button to access the phone features of the SYNC system.
See SYNC™ (page 286). M
MEDIA: Press this button to switch between listening to a CD and the
SYNC-Media menu. To change the SYNC-Media device (such as switching from
a device plugged into the USB port to a Bluetooth audio device), press MENU
and scroll to Select Source. N
RADIO: Press this button to listen to the radio or change radio frequencies.
Press the function buttons below the radio screen to select different radio
functions. O
AUDIO UNIT - VEHICLES WITH:
AM/FM/CD/SYNC/SATELLITE
RADIO
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note:You can operate your audio system
for up to one hour after you switch off the
ignition. Press the ON/OFF control to
operate the system with the ignition turned
off. The system automatically turns off after
one hour.
Note:Some features, such as SIRIUS
satellite radio, may not be available in your
location. Check with an authorized dealer.
272
Audio System

ABDC
E
F
G
H
JK
H
L
M
N
O
P
IE162869
Eject: Press this button to eject a CD. A
Cursor arrows: Press these buttons to scroll through on-screen audio system
choices. B
OK: Press this button to confirm menu selections. C
INFO: Press this button to access any available radio or CD information. D
TUNE - and TUNE +: Press these buttons to manually search the frequency
band. E
Number block: In radio mode, store your favorite radio stations. To store a
radio station, tune to the station, then press and hold a preset button until sound
returns. In CD mode, select a track. In phone mode, enter a phone number. F
Clock: Push to access clock settings. You can also set the clock by pressing
the MENU button and scrolling to Clock Settings. G
Function buttons: Select different functions of the audio system depending
on which mode you are in (such as Radio mode or CD mode). H
273
Audio System

Sound: Press this button to access settings for Treble, Middle, Bass, Fade and
Balance. Use the up and down arrow buttons to select the various settings.
When you make your selection, press the left and right arrow buttons to change
the settings. Press OK to set or press MENU to exit. Sound settings can be set
for each audio source independently. I
Seek: Press and release these buttons to go to the previous or next preset radio
station or disc track. Press and hold these buttons to fast forward to the previous
or next strong radio station, memory preset or through the current disc track. J
ON/OFF: Press this button to switch the system off and on. Turn to adjust the
volume. K
MENU: Press this button to access different audio system features. See Menu
Structure later in this section. L
PHONE: Press this button to access the phone features of the SYNC system.
See SYNC™ (page 286). M
MEDIA: Press this button to switch between listening to a CD and the
SYNC-Media menu. To change the SYNC-Media device (such as switching from
a device plugged into the USB port to a Bluetooth audio device), press MENU
and scroll to Select Source. N
SIRIUS: Press this button to listen to SIRIUS satellite radio. O
RADIO: Press this button to listen to the radio or change radio frequencies.
Press the function buttons below the radio screen to select different radio
functions. P
AUDIO UNIT - VEHICLES WITH:
PREMIUM AM/FM/CD
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note:The CD slot is directly above the
touchscreen.
Note:The MyFord Touch system controls
most of the audio features. See MyFord
Touch™ (page 320).
274
Audio System