2014 FORD ESCAPE USB port

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Initiating a Voice Session
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Push the voice icon. A tone
sounds and Listening appears in
the display. Say any of the
following:
If You Want To Say
Stream audio from your phone. "Bluetooth audio"
Cancel the requested action. "Cancel"
Access the device connected to the auxiliary input jack. "Line in"
Make calls. "Phone"
Access the SYNC Services portal.
"Services"
*
Return to the main menu. "SYNC"
Access the device connected to your USB port. "USB"
Run a vehicle health report.
"Vehicle health report"
*
Adjust the level of voice interaction and feedback. "Voice settings"
Hear a list of voice commands available in the current
mode. "Help"
* This is an optional feature and available in the United States only.
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SYNC™

USING SYNC™ WITH YOUR
MEDIA PLAYER
You can access and play music from your
digital music player over your vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories, such as artist and album.
SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune™, Plays from device players, and
most USB drives. SYNC also supports
audio formats, such as MP3, WMA, WAV
and ACC.
Connecting Your Digital Media
Player to the USB Port
Note:If your digital media player has a
power switch, make sure you switch it on
before plugging it in.
To Connect Using Voice Commands
1. Plug the device into the USB port.
2. Press the voice icon and when
prompted, say "USB".
3. You can now play music by saying any
of the appropriate voice commands.
See the media voice commands.
To Connect Using the System Menu
1. Plug the device into the USB port.
2. Press AUX and then MENU to enter
the media menu.
3. Scroll to Select Source. Press OK.
4. Scroll to USB. Press OK.
5. Depending on how many digital media
files are on your connected device,
Indexing may appear in the radio
display. When indexing is complete, the
screen returns to the Play menu.Press OK and scroll through selections of:
• Play All
• Albums
• Genres
• Playlists
• Tracks
•Explore USB
• Similar Music
• Return
What's Playing?
At any time when a track is playing, you
can press the voice icon and ask the
system "What's playing?". The system
reads the metadata tags (if populated) of
the playing track to you.
Media Voice Commands
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Press the voice icon. When
prompted, say "USB", then any
of the following:
"USB"
"Autoplay off"
"Autoplay on"
"Connections"
"Pause"
"Play"
"Play album "
1,2
"Play all"
"Play artist "
1,2
"Play genre "1,2
"Play next folder"3
"Play next track"
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"USB"
"Play playlist "1,2
"Play previous folder"3
"Play previous track"
"Play song "
1,2
"Play track "1,2
"Refine album "1,2
"Refine artist "1,2
"Refine song "1,2
"Refine track "1,2
"Repeat off"
"Repeat on"
"Search album "
1,2
"USB"
"Search artist "1,2
"Search genre "1,2
"Search song "1,2
"Search track "1,2
"Shuffle off"
"Shuffle on"
"Similar music"
"What's playing?"
1 is a dynamic listing, meaning that
it could be the name of anything, such as
a group, artist or song.
2 This voice command is not available until
indexing is complete.
3 This voice command is only available in
folder mode.
Voice command guide
Turn autoplay on to listen to music processed during
indexing. Turn autoplay off to allow the indexing process
to finish before the system plays any of your music.
*
"Autoplay"
The system searches all the data from your indexed music
and, if available, begins to play the chosen type of music.
You can only play genres of music that are present in the
GENRE metadata tags that you have on your digital media
player. "Search genre" or "Play
genre"
The system compiles a playlist and then plays music
similar to what is currently playing from the USB port using
indexed metadata information. "Similar music"
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Voice command guide
The system searches for specific artist, track or album
information from the music indexed through the USB port. "Search" or "Play" artist,
track or album
This allows you to make your previous command more
specific. For example, if you asked to search and play all
music by a certain artist, you could then say, "Refine
album" and choose a specific album from the list to view.
If you then select Play, the system only plays music from
that specific album. "Refine"
*Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
Press the voice icon. When prompted, say,
"Bluetooth audio", then any of the
following:
"BLUETOOTH AUDIO"
"Connections"
"Pause"
"Play"
"Play next track"
"Play previous track"
Media Menu Features
The media menu allows you to select your
media source, how to play your music
(such as by artist, genre, shuffle or repeat),
and also to add, connect or delete devices.
1. Press AUX and then MENU to enter
the media menu.
2. Scroll to cycle through:
You can: When you select:
Play your music by artist, album, genre, playlist, track,
similar music or play all music. You can also choose to
Explore USB to view the supported digital music files on
your playing device. Play Menu
Select and play music from your USB port, auxiliary input
jack (line in) or stream music from your Bluetooth-enabled
phone. Select Source
SYNC USB: Press OK to access music plugged into your
USB port. You can also plug in devices to charge them (if
supported by your device). Once connected, the system
indexes any readable media files.
1
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You can: When you select:
Bluetooth Audio: This is a phone-dependent feature that
allows you to stream music playing on your Bluetooth-
enabled phone. If supported by your device, you can press
SEEK to play the previous or next track.
SYNC Line In: Press OK to select and play music from your
portable music player over your vehicle's speakers.
2
Choose to shuffle or repeat your music and select your
Autoplay settings. Once you turn these selections on, they
remain on you turn them off. Press SEEK to play the
previous or next track.
3
Media Settings
Shuffle: Press OK to shuffle available media files in the
current playlist. To shuffle all media tracks, you must select
Play All in the play menu and then select Shuffle.
Repeat: Press OK to repeat any song.
Autoplay: Turn autoplay on to listen to music processed
during indexing. Turn autoplay off to allow the indexing
process to finish before the system plays any of your
music.
4
Access Bluetooth Device menu listings (Add, Connect, Set
as Primary, On and Off, Delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information). System Settings
Press OK to exit the media menu. Exit Media Menu
1The time required to complete this depends on the size of the media the system needs
to index. If autoplay is on, you can listen to media processed during indexing. If autoplay
is off, you cannot listen to music until the system finishes indexing media. SYNC is capable
of indexing thousands of average size media and notifies you if it reaches the maximum
indexing file size.
2If you have already connected a device to the USB port, you cannot access the line in
feature. Some digital media players require both USB and line in ports to stream data
and music separately.
3Some digital media players require both USB and line in ports to stream data and music
separately
4Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
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You can: When you select:
Search for and play a specific indexed track. SYNC lists
your tracks alphabetically in flat file mode. If there are
more than 255, the system categorizes them alphabetic-
ally. Tr a c k s
1. Press OK to select.
2. Scroll to select the desired track. Press OK.
Explore all supported digital media on your media device
connected to the USB port. You can only view media
content which is compatible with SYNC; other files saved
are not visible. Explore USB
1. Press OK to select.
2. Scroll to explore indexed media on your flash drive.
Play music similar to what is currently playing from the
USB port. The system uses the metadata information of
each song to compile a playlist for you. Similar Music
*
Press OK to select. The system creates a new list of similar
songs and begins playing. This feature does not include
tracks with incomplete metadata information.
Exit the current menu. Return
*With certain playing devices, if your metadata tags are not populated, the tracks are not
available in voice recognition, play menu or similar music. However, if you place these
tracks onto your playing device in "Mass Storage Device Mode", they are available in voice
recognition, play menu browsing and similar music. The system places Unknown items
into any unpopulated metadata tag.
System Settings
Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete a device as turn
the Bluetooth feature on and off.1. Press AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press OK.
3. Scroll to Bluetooth Devices. Press OK.
You can: When you select:
Pair more devices to the system.
Add Bluetooth Device*1. Press OK to select and press OK again when Find SYNC
appears in the display.
2. Follow the directions in your phone's manual to put your
phone into discovery mode. A six-digit PIN appears in the
display.
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SYNC™

Phone issues
Possible solution(s) Possible cause(s) Issue
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
USB and media issues
Possible solution(s) Possible cause(s) Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
device malfunction. I am having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures. This is a device limitation. SYNC does not recognize
my device when I turn on the
car.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device. · This is a phone-dependent
feature.
· The device is not
connected. Bluetooth audio does not
stream.
· Make sure that all song
details are populated. · Your music files may not
contain the proper artist,
song title, album or genre
information. SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class. · The file may be corrupted.
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USB and media issues
Possible solution(s) Possible cause(s) Issue
· The song may have copy-
right protection, which does
not allow it to play.
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s) Possible cause(s) Issue
· This is a free feature, but
you must first register online
to use it. · You did not activate your
account on the website.
· You may have the wrong
VIN (vehicle identification
number) listed. I received a text that I did
not activate Vehicle Health
Report.
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report. The preferred dealer
information did not load
correctly. I am unable to retrieve the
report on the website, or I
receive a system error.
· Update your cellular
number in your account on
the website. · This could be due to your
phone's compatibility.
· Bad signal strength. I am unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up. · You did not activate your
phone on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it. · You did not activate this
phone for this service.
· Your phone has ID blocker
active. I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
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SYNC™