2014 FORD ESCAPE lock

Troubleshooting
Possible action Condition Radio display
No action required. This
message should disappear
shortly. Radio requires more than
two seconds to produce
audio for the selected
channel. Acquiring
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service. There is an internal module
or system failure present. Sat Fault/SIRIUS system
failure
Tune to another channel or
choose another preset. The channel is no longer
available. Invalid Channel
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel. Your subscription does not
include this channel. Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return. The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna. No Signal
No action required. The
process may take up to
three minutes. Update of channel
programming in progress. Updating
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues. Your satellite service is no
longer available. Call SIRIUS 1-888-539-7474
Use the channel guide to
turn off the Lock or Skip
function on that station. All the channels in the
selected category are either
skipped or locked. None found. Check Channel
Guide.
No action required. SIRIUS has updated the
channels available for your
vehicle. Subscription Updated
283
Audio System

911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report
WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury.
Note:This feature is only available in the
United States.Note:Your Vehicle Health Report feature
requires activation before use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note:In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note:Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals.
The system allows you to check your
vehicle's overall health in the form of a
diagnostic report card. The vehicle health
report contains valuable information such
as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open recalls and Field Service Actions
• Items noted during vehicle inspections
by an authorized dealer that still need
servicing.
You can run a report (after your vehicle has
been running a minimum of 60 seconds)
by pressing the voice button and saying
"Vehicle health report", or pressing the
phone button.
To run a report using the phone button:
303
SYNC™

1. Press the phone button to enter phone
menu.
2. Scroll to select Vehicle Health, and
then press OK.3. Scroll to select from the following
options:
Vehicle health report options
Automatic Reports: Press OK to and select On or Off.
Select On to have SYNC automatically prompt you to run
a health report at certain mileage intervals.
*
User Preferences: Press OK
to select and enter the
menu. Scroll to select from:
Mileage Intervals: Press OK. Scroll to select between
5000, 7500 or 10000-mile intervals and press OK to make
your selection.
Return: Press OK to exit the menu.
Press OK for SYNC to run a health report of your vehicle's
diagnostic systems and send the results to Ford where it
combines with scheduled maintenance information, open
recalls and other field service actions and vehicle inspec-
tion items that still need servicing from an authorized
dealer. Run Report?
*You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle
information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information.
SYNC Services: Traffic, Directions
& Information (TDI)
Note:SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See Using SYNC™ With
Your Phone (page 290).
Note:This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services.
304
SYNC™

USB and media issues
Possible solution(s) Possible cause(s) Issue
· The song may have copy-
right protection, which does
not allow it to play.
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s) Possible cause(s) Issue
· This is a free feature, but
you must first register online
to use it. · You did not activate your
account on the website.
· You may have the wrong
VIN (vehicle identification
number) listed. I received a text that I did
not activate Vehicle Health
Report.
· Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report. The preferred dealer
information did not load
correctly. I am unable to retrieve the
report on the website, or I
receive a system error.
· Update your cellular
number in your account on
the website. · This could be due to your
phone's compatibility.
· Bad signal strength. I am unable to submit a
report.
· Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up. · You did not activate your
phone on the website.
· Try deleting your phone
and performing a clean
pairing.
· This is a free feature, but
you must first register online
to use it. · You did not activate this
phone for this service.
· Your phone has ID blocker
active. I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
· Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
317
SYNC™

This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:Some features are not available while
your vehicle is moving.
Note:You can also directly access the
Home screen and Information screen by
pressing the Home ("house" icon) and
Information ("i" icon) buttons on your
steering wheel controls.
Note:Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route Cancel RouteCLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
•Dual
• Passenger Settings
•A/C
•Defrost
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SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help
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HOME
Press to access your home
screen. Depending on your
vehicle’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability.
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INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
321
MyFord Touch™ (If Equipped)

Voice settings using voice commands
"Interaction mode novice"
"Media candidate lists off"
"Media candidate lists on"
"Phone candidate lists off"
"Phone candidate lists on"
"Help"Using Voice Commands with the
Touchscreen Options
Your voice system has a dual mode feature
which allows you to switch between using
voice commands and making on-screen
selections. This is available only when the
system displays a list of candidates
generated during a voice session. For
example, when entering in a street address
or trying to call a contact from the phone
you paired to the system.
SETTINGS
A
B
C
D
E
F
E161968
Clock A
Display B
Sound C
Vehicle D
Settings E
Help F
327
MyFord Touch™ (If Equipped)

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Under this menu, you can set
your clock, access and adjust the
display, sound and vehicle
settings as well as access settings for
specific modes or the help feature.
Clock
Note:You cannot manually set the date.
Your vehicle’s GPS does this for you.
Note:If the battery has been disconnected,
your vehicle needs to acquire a GPS signal
to update the clock. Once your vehicle
acquires the signal, it may take a few
minutes for the update to display the correct
time.
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1. Press the Settings icon > Clock.
2. Press + and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
The system automatically saves any
updates you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel
controls and when prompted, say, "Display
settings".
E142607
Press the Settings icon >
Display, to access and make
adjustments using the
touchscreen.•Brightness allows you to make the
screen display brighter or dimmer.
•Auto DIM, when set to On, lets you use
the Auto Dim Manual Offset feature.
•Mode allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level, or turn the display
off.
• If you select AUTO or NIGHT, you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
•Auto Dim Manual Offset allows you
to adjust screen dimming as the
outside lighting conditions change from
day to night.
•Edit Wallpaper
• You can have your touchscreen
display the default photo or upload
your own.
Uploading Photos for Your Home
Screen Wallpaper
Note:You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device
or from an SD card.
Note:Photographs with extremely large
dimensions (such as 2048 x 1536) may not
be compatible and appear as a blank
(black) image on the display.
Your system allows you to upload and view
up to 32 photos.
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To access, press the Settings
icon > Display > Edit
Wallpaper, and then follow the
system prompts to upload your
photographs.
328
MyFord Touch™ (If Equipped)

Only the photograph(s), which meets the
following conditions, display:
• Compatible file formats are as follows:
.jpg, .gif, .png, .bmp
• Each file must be 1.5 MB or less.
• Recommended dimensions: 800 x 384
Sound
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Press the Settings icon > Sound,
then select from the following:
Sound
Bass
Midrange
Treble
Set Balance and Fade
DSP
*
Occupancy Mode*
Speed Compensated Volume
* Your vehicle may not have these sound
settings.
Vehicle
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Press the Settings icon >
Vehicle, then select from the
following:
• Vehicle Health Report
• Rear View Camera
• Enable Valet Mode.
Vehicle Health Report
Turn Automatic Reminders on and off
and set the mileage interval at which you
would like to receive the reports. Press ?
for more information on these selections.When done making your selections, press
Run Vehicle Health Report Now if you
want your report.
You can find more information on Vehicle
Health Report in this chapter. See
Information (page 359).
Rear View Camera
This menu allows you to access settings
for your rear view camera.
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Press the Settings icon >
Vehicle > Rear View Camera,
then select from the following
settings:
• Rear Camera Delay
• Visual Park Aid Alert
• Guidelines.
You can find more information on the rear
view camera in another chapter. See Rear
View Camera (page 156).
Enable Valet Mode
Note:If the system locks, and you need to
reset the PIN, enter 3681 and the system
unlocks.
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
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1. Press the Settings icon > Vehicle >
Enable Valet Mode.
2. When prompted, enter a four-digit PIN.
After you press Continue, the system locks
until you enter the PIN again.
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings.
329
MyFord Touch™ (If Equipped)