
911 Assist® (If Equipped)
WARNING:Unless the 911 Assist setting is set on before a
crash, the system will not dial for help, which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
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Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•
The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator.
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Be prepared to provide your name, phone number and location
immediately, because not all 911 systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) thrown from your vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems electronically monitored by your
vehicle and will not monitor or report the status of any other system,
(such as brake lining wear). Failure to perform scheduled maintenance
and regularly inspect your vehicle may result in vehicle damage and
serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report Privacy Notice.
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2. SelectSet as Destto make this your destination. You can also
choose to set this as a waypoint (have the system route to this point
on the way to your current destination) or save it as a favorite. The
system considers anyAvoid Areasselections in its route calculation.
3. Choose from up to three different types of routes, and then select
Start Route.
•Fastest Route:Uses the fastest moving roads possible.
•Shortest Route:Uses the shortest distance possible.
•Eco Route:Uses the most fuel-efficient route.
You can cancel the route or have the system demo the route for you.
SelectRoute Prefsto set route preferences like avoiding freeways,
tollroads, ferries and car trains as well as to use or not use
high-occupancy vehicle lanes. (High-occupancy vehicle lanes are also
known as carpool or diamond lanes. People who ride in buses, vanpools
or carpools use these lanes.)
Note:If your vehicle is on a recognized road and you do not press the
Start Routebutton, the system defaults to theFastest Routeoption
and begins guidance.
During route guidance, you can press the talking bubble icon that
appears in the upper right navigation corner (green bar) if you want the
system to repeat route guidance information. When the system repeats
the last guidance instruction, it updates the distance to the next
guidance instruction, since it detects when the vehicle is moving.
Point of Interest (POI) Categories
Your system offers a variety of points of interest categories.
Main categories
Food/Drink & Dining Automotive
Travel & Transportation Shopping
Financial Entertainment & Arts
Emergency Recreation & Sports
Community Government
Health & Medicine Domestic Services
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EXCEPTIONS
There are several exceptions to the Normal Schedule. They are listed
below:
Normal vehicle axle maintenance:Rear axles and power take-off
units with synthetic fluid and light-duty trucks equipped with
Ford-design axles are lubricated for life; do not check or change fluid
unless a leak is suspected, service is required or the assembly has been
submerged in water. During long periods of trailer towing with outside
temperatures above 70°F (21°C) and at wide-open throttle for long
periods above 45 mph (72 km/h), non-synthetic rear axle fluids should
be changed every 3000 miles (4800 kilometers) or three months,
whichever comes first. This interval can be waived if the axle is filled
with 75W140 synthetic gear fluid meeting Ford specification
WSL-M2C192-A, part number F1TZ-19580-B or equivalent. Add friction
modifier XL-3 (EST-M2C118-A) or equivalent for complete refill of
Traction-Lok rear axles (seeTechnical specificationsin theCapacities
and Specificationschapter for details).
Police/Taxi/Livery vehicle axle maintenance:Change rear axle fluid
every 100000 miles (160000 kilometers). Rear axle fluid change may be
waived if the axle was filled with 75W140 synthetic gear fluid meeting
Ford specification WSL-M2C192-A, part number FITZ-19580-B or
equivalent. Add four ounces (118 mL) of additive friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear
axles. The axle fluid should be changed anytime the axle has been
submerged in water.
California fuel filter replacement:If the vehicle is registered in
California, the California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify the emission
warranty or limit recall liability prior to the completion of the vehicle’s
useful life. Ford Motor Company, however, urges you to have all
recommended maintenance services performed at the specified intervals
and to record all vehicle service.
Hot climate oil change intervals:Vehicles operating in the Middle
East, North Africa, Sub-Saharan Africa or locations with similar climates
using an American Petroleum Institute (API) Certified for Gasoline
Engines (Certification mark) oil of SM or SN quality, the normal oil
change interval is 5000 miles (8000 kilometers).
If the available API SM or SN oils are not available, then the oil change
service interval is 3000 miles (4800 kilometers).
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Dipstick
automatic transmission
fluid ..................................280, 283
engine oil .................................274
Display settings .........................471
Driving under special
conditions ..................184, 186, 189
sand .........................................187
snow and ice ...........................190
through water .................188, 244
Dual automatic temperature
control (DATC) .........132, 134, 136
E
Electronic message center .......111
Electronic stability control ......197
Emergencies, roadside
jump-starting ..........................249
running out of fuel .................172
Emergency brake
(see Parking brake) ..................193
Emission control system ..........176
End user license agreement ....496
Engine ........................................335
cleaning ...................................298
coolant .....................................275
fail-safe cooling .......................279
idle speed control ...................284
lubrication specifications .......336
refill capacities ........................336
service points ..................272–273
Engine block heater .................167
Engine oil
checking and adding ..............274
dipstick ....................................274
filter, specifications ................340refill capacities ........................336
specifications ..........................336
Event data recording ..................12
Exhaust fumes ..........................167
F
Fail safe cooling ........................279
Fleet MyKey programming ........66
Floor mats .................................245
Fluid capacities .........................336
Four-Wheel Drive vehicles
driving off road .......................186
Fuel
cap ...........................................174
capacity ...................................336
choosing the right fuel ...170–171
filler funnel .............................172
filling your vehicle with fuel...174
filter, specifications ................284
fuel pump shut-off ..................248
octane rating ...................171, 335
quality ......................................170
running out of fuel .................172
safety information relating to
automotive fuels .....................169
Fuel and distance computer ....115
outside temperature
indicator ..................................115
to empty indicator ..................115
trip distance ............................115
trip/reset button .....................115
Fuel - flex fuel vehicle (FFV)...171
Fuses ..........................260–261, 266
G
Garage door opener ..................155
Gas cap (see Fuel cap) ............174
534Index
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