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3. If you are prompted to enter a PIN on your device, it does not
support Secure Simple Pairing. To pair, enter the PIN displayed on
the touchscreen. Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN
provided by SYNC matches the PIN displayed on your cellular phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s user guide and visit the
website.
Making Calls
Press the voice button on your steering wheel controls. When
prompted, say, “Call ” or say “Dial”, then the desired
number.
To end the call or exit phone mode, press this phone button.
Receiving Calls
During an incoming call, an audible tone sounds. Call information
appears in the display if it is available.
Accept the call by pressingAccepton the touchscreen or by
pressing this phone button on your steering wheel controls.
Reject the call by pressingRejecton the touchscreen or by pressing this
phone button on your steering wheel controls.
Ignore the call by doing nothing. SYNC logs it as a missed call.
Phone Menu Options
Press the top left corner on your touchscreen to select from the
following options:
Phone
Touch this button to access the on-screen numerical pad to enter a
number and place a call. During an active call, you can also choose to:
•Mute the call
•Put it on hold
•Turn on privacy (returns the call to your cellular phone)
•Join two calls
•End the call.
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Internet Data Connection
If your phone is compatible, use this screen to adjust your internet data
connection. Select to make your connection profile with the personal
area network or to turn off your connection. You can also choose to
adjust your settings or have the system always connect, never connect
when roaming or query on connect. Press?for more information.
Manage Phonebook
Touch this button to access features such as automatic phonebook
download, re-download your phonebook, add contacts from your phone
as well as delete or upload your phonebook.
Roaming Warning
Touch this button to have the system alert you when your phone is in
roaming mode.
Phone Voice Commands
Press the voice button on the steering wheel control. After the
tone, say any of the following commands:
“PHONE”
“Call” “Join calls”*
“Call ” “Listen to text message <#>”
“Call at home” “Listen to text messages”
“Call at work” “Messages”
**
“Call on cell” “Mute call”*
“Call on other” “Pair phone”
“Call voicemail” “Privacy on”*
“Dial” “Read text message”
“Do not disturb off” “Reply to text messages”
“Do not disturb on” “Turn ringer off”
“Forward text messages” “Turn ringer on”
“Go to hands free”
*“Unmute call”*
“Hold call off”*“Help”
“Hold on”*
*
This command is only available during an active call.
**If you have said “Messages”, see the following “Messages” chart.
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Connecting to SYNC Services Using Voice Commands
Press the voice button on the steering wheel controls.
1. When prompted, say “Services”. This initiates an outgoing call to
SYNC Services using your paired and connected Bluetooth-enabled
cellular phone.
2. Once you connect to the service, follow the voice prompts to request
the desired service, such as “Traffic” or “Directions”. You can also
say, “What are my choices?” to receive a list of available services
from which to choose.
3. Say, “Services” to return to the Services main menu or for help, say,
“Help”.
Connecting to SYNC Services Using the Touchscreen
If your vehicle is equipped with Navigation, touch the
i (Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressServices.
1. SelectConnect to Servicesto initiate an outgoing call to SYNC
Services using your paired and connected Bluetooth-enabled cellular
phone.
2. Once you connect to the service, follow the voice prompts to request
the desired service, such as “Traffic” or “Directions”. You can also
say, “What are my choices?” to receive a list of available services
from which to choose.
3. Say, “Services” to return to the Services main menu or for help, say,
“Help”.
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say “Directions” or “Business
Search”. To find the closest business or type of business to your
current location, just say “Business Search” and then “Search Near
Me”. If you need further assistance in finding a location, you can say
“Operator” at any time within a Directions or Business search to
speak with a live operator. The system may prompt you to speak
with an operator when it has difficulty matching your voice request.
The live operator can assist you by searching for businesses by name
or by category, residential addresses by street address or by name or
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specific street intersections. Operator Assist is a feature of your
SYNC Services subscription. For more information on Operator
Assist, visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your Destination. After the route
download is finished, the phone call automatically ends.
If your vehicle is not equipped with Navigation:
•Turn-by-turn directions appear in the information display, in the
status bar of your touchscreen system and on the SYNC Services
screen. You also receive driving instructions from audible prompts.
•When on an active route, you can selectRoute SummaryorRoute
Statususing the touchscreen controls or voice commands to view
theRoute Summary Turn Listor theRoute Status ETA.You can
also turn voice guidance on or off, cancel the route or update the
route.
If you miss a turn, SYNC automatically asks if you want the route
updated. Just say, “Yes” when prompted and the system delivers a new
route to your vehicle.
If your vehicle is equipped with Navigation, SYNC Services downloads
your requested destination to the navigation system. The navigation
system then calculates the route and provides driving instructions.
See theNavigation systemsection for more information.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say “Good-bye” from the SYNC Services main menu.
SYNC Services quick tips
PersonalizingYou can personalize your Services feature to
provide quicker access to your most used or
favorite information. You can save address
points, such as work or home. You can also
save favorite information like sports teams,
such as Detroit Lions, or a news category.
You can learn more about personalization by
logging onto www.SYNCMyRide.com.
Push to interruptPress the voice button at any time (while
connected to SYNC Services) to interrupt a
voice prompt or an audio clip (such as a
sports report) and say your voice command.
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SYNC Services quick tips
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number,
not your VIN (Vehicle Identification Number).
You can pair and connect your phone to any
vehicle equipped with SYNC Services and
continue enjoying your personalized services.
SYNC Services Voice Commands
When a route has been downloaded (non-navigation systems),
press the voice button on the steering wheel control. When
prompted, say any of the following commands:
“SERVICES”
“Cancel route”
“Navigation voice off”
“Navigation voice on”
“Next turn”
“Route status”
“Route summary”
“Services”
“Update route”
“Help”
Sirius Travel Link (If Equipped and If Activated)
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
Note:In order to use Sirius Travel Link, your vehicle must be equipped
with navigation and your navigation SD card must be in the SD card slot.
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Sirius Travel Link Voice Commands
Note:In order to use Sirius Travel Link, your vehicle must be equipped
with navigation and your navigation SD card must be in the SD card slot.
Press the voice button on the steering wheel controls and, when
prompted, say any of the following:
Travel Link voice commands
“5–day weather forecast” “Sports scores”*
“Fuel prices” “Traffic”
“Movie listings” “Travel Link”**
“Sports headlines”*“Weather”
“Sports schedule”*“Weather map”
*If you have said, “Sports headlines”, “Sports schedule” or “Sports
scores”, you may say any of the commands in the “Sports headlines,
Sports schedules and Sports scores” commands chart:
**If you have said, “Travel Link”, you may say any of the commands in
the “Travel Link” chart:
Sports headlines, sports schedules and sports scores voice
commands
“Baseball” “My teams”
“College basketball” “NBA”
“College football” “NFL”
“Golf” “NHL”
“MLS” “WNBA”
“Motor sports”
“TRAVEL LINK”
“5–day weather
forecast”“Golf schedule” “NBA scores”
“Baseball headlines” “MLS headlines” “NFL headlines”
“Baseball schedule” “MLS schedule” “NFL schedule”
“Baseball scores” “MLS scores” “NFL scores”
“College basketball
headlines”“Motor sports” “NHL headlines”
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Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•
The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator.
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Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering, you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to remind you automatically to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of a diagnostic report card. The Vehicle Health Report contains valuable
information, such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Items noted during vehicle inspections by your authorized dealer that
still need servicing.
Making a Report
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
If you want to run a report by using the touchscreen, touchApps>
Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle health
report”.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report, Ford Motor Company may
collect your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect more vehicle information. Ford
may use your vehicle information it collects for any purpose. If you do
not want to disclose your cellular phone number or vehicle information,
do not run the feature or set up your Vehicle Health Report profile at
www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy Statement) for more
information.
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