Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•
The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator.
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Be prepared to provide your name, phone number and location
immediately, because not all 911 systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) thrown from your vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems electronically monitored by your
vehicle and will not monitor or report the status of any other system,
(such as brake lining wear). Failure to perform scheduled maintenance
and regularly inspect your vehicle may result in vehicle damage and
serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report Privacy Notice.
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Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering, you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to remind you automatically to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of a diagnostic report card. The Vehicle Health Report contains valuable
information, such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Items noted during vehicle inspections by your authorized dealer that
still need servicing.
Making a Report
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle
is not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
If you want to run a report by using the touchscreen, touchApps>
Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle health
report”.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report, Ford Motor Company may
collect your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect more vehicle information. Ford
may use your vehicle information it collects for any purpose. If you do
not want to disclose your cellular phone number or vehicle information,
do not run the feature or set up your Vehicle Health Report profile at
www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy Statement) for more
information.
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Door Keypad Code
To change the keypad code for your keyless entry keypad system:
1. Press the Settings icon >Vehicle>Door Keypad Code.
2. Enter your current factory code, then, when prompted, enter your
new code.
Rear View Camera
This menu allows you to access settings for your rear view camera.
Press the Settings icon >Vehicle>Rear View Camera,then select
from the following settings:
•Rear Camera Delay
•Visual Park Aid Alert
•Guidelines.
Enable Valet Mode
Valet mode allows you to lock the system. No information is accessible
until the system is unlocked with the correct PIN.
1. Press the Settings icon >Vehicle>Enable Valet Mode.
2. When prompted, enter a four-digit PIN.
After you press Continue, the system locks until you enter the PIN again.
Note:If the system locks, and you need to reset the PIN, enter 3681 and
the system unlocks.
Settings
Access and adjust system settings, voice features, as well as phone,
navigation and wireless settings.
System
Press the Settings icon >Settings>System,then select from
the following:
System
LanguageSelect to have the touchscreen display in
English, Spanish or French.
DistanceSelect to display units in kilometers or miles.
TemperatureSelect to display units in Celsius or
Fahrenheit.
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Voice control
Phone Candidate
ListsCandidate lists are possible results from your
voice commands. The system simply makes a
best guess at your request with these turned
off.
Voice Control VolumeThis allows you to adjust the system’s voice
volume level.
Media Player
Press the Settings icon >Settings>Media Player,then select
from the following:
Media player
AutoplayWhen this feature is on, the system
automatically switches to the media source
upon initial connection. This allows you to
listen to music during the indexing process.
When this feature is off, the system does not
automatically switch to the inserted media
source.
Bluetooth DevicesSelect to connect, disconnect, add or delete a
device. You can also set a device as your
favorite so that the system automatically
attempts to connect to that device at every
ignition cycle.
Gracenote Database
InfoThis allows you to view the version level of
the Gracenote Database.
Gracenote
ManagementWith this feature on, the Gracenote Database
supplies metadata information for your music
files. This overrides information from your
device. This feature defaults to off.
Cover Art PriorityWith this feature on, the Gracenote Database
supplied cover art for your music files.
This overrides any art from your device.
This feature defaults to Media Player.
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Navigation
Traffic PreferencesHave the system display areas where
roadwork occurs.
Have the system display incident icons.
Have the system display areas where difficult
driving conditions may occur.
Have the system display areas where snow
and ice on the road may occur.
Have the system display any smog alerts.
Have the system display weather warnings.
Have the system display where there may be
reduced visibility.
Have the system turn on your radio for traffic
announcements.
Avoid AreasEnter specific areas that you would like to
avoid on planned navigation routes.
Phone Settings
Press the Settings icon >Settings>Phone,then select from
the following:
Phone
Bluetooth DevicesConnect, disconnect, add or delete a device,
as well as save it as a favorite.
BluetoothTurn Bluetooth on and off.
Do Not DisturbHave all calls go directly to your voice mail
and not ring inside your vehicle. With this
feature turned on, text message notifications
are also suppressed and do not ring inside
your vehicle.
911 AssistTurn on or turn off the 911 Assist feature.
See911 Assistin theSYNC applications
and servicessection.
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Phone
Phone RingerSelect the type of notification for phone
calls - ring tone, beep, text to speech, or have
it be silent.
Text Message
NotificationSelect the type of notification for text
messages - alert tone, beep, text to speech, or
have it be silent.
Internet Data
ConnectionIf compatible with your phone, you can adjust
your internet data connection. Select to make
your connection profile with the personal area
network or to turn off your connection. You
can also choose to adjust your settings or
have the system always connect, never
connect when roaming or query on connect.
Press?for more information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningHave the system alert you when in Roaming
mode.
Wireless & Internet
Your system has a Wi-Fi feature that creates a wireless network within
your vehicle, thereby allowing other devices (such as personal computers
or phones) in your vehicle to speak to each other, share files or play
games. Using this Wi-Fi feature, everyone in your vehicle can also gain
access the internet if you have a USB mobile broadband connection
inside your vehicle, your phone supports personal area networking and if
you park outside a wireless hotspot.
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Press the Settings icon >Settings>Wireless & Internet,
then select from the following:
Wireless & Internet
Wi-Fi Settings Wi-Fi Network (Client) Modeturns the
Wi-Fi feature on and off in your vehicle. Make
sure you turn it on for connectivity purposes.
Choose a Wireless Networkallows you to
use a previously stored wireless network. You
can categorize by alphabetical listing, priority
and signal strength. You can also choose to
search for a network, connect to a network,
disconnect from a network, receive more
information, prioritize a network or delete a
network.
Gateway (Access Point) Modemakes
SYNC an access point for a phone or a
computer when turned on. This forms the
local area network within your vehicle for
things, such as game playing, file transfer and
internet browsing. Press?for more
information.
Gateway (Access Point) Settingsallows
you to view and change settings for using
SYNC as the internet gateway.
Gateway (Access Point) Device List
allows you to view recent connections to your
Wi-Fi system.
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