2014 FORD E SERIES roof

PRINCIPLES OF OPERATION
WARNING:Vehicle modifications involving braking system,
aftermarket roof racks, suspension, steering system, tire
construction or wheel and tire size may change the handling
characteristics of the vehicle and may adversely affect the performance
of the AdvanceTrac® system. In addition, installing any stereo
loudspeakers may interfere with and adversely affect the AdvanceTrac®
system. Install any aftermarket stereo loudspeaker as far as possible
from the front center console, the tunnel, and the front seats in order
to minimize the risk of interfering with the AdvanceTrac® sensors.
Reducing the effectiveness of the AdvanceTrac® system could lead to
an increased risk of loss of vehicle control, vehicle rollover, personal
injury and death.
WARNING:Remember that even advanced technology cannot
defy the laws of physics. It’s always possible to lose control of a
vehicle due to inappropriate driver input for the conditions. Aggressive
driving on any road condition can cause you to lose control of your
vehicle increasing the risk of personal injury or property damage.
Activation of the AdvanceTrac® system is an indication that at least
some of the tires have exceeded their ability to grip the road; this could
reduce the operator’s ability to control the vehicle potentially resulting
in a loss of vehicle control, vehicle rollover, personal injury and death. If
your AdvanceTrac® system activates, SLOW DOWN.
Stability Control131
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

PREPARING TO DRIVE
WARNING:Utility vehicles have a significantly higher rollover
rate than other types of vehicles.
WARNING:In a rollover crash, an unbelted person is
significantly more likely to die than a person wearing a seat belt.
WARNING:Vehicles with a higher center of gravity such as utility
vehicles and trucks handle differently than vehicles with a lower
center of gravity. Utility vehicles and trucks arenotdesigned for
cornering at speeds as high as passenger cars any more than low-slung
sports cars are designed to perform satisfactorily under off-road
conditions. Avoid sharp turns, excessive speed or abrupt maneuvers in
these vehicles. Failure to drive cautiously could result in an increased risk
of loss of vehicle control, vehicle rollover, personal injury and death.
WARNING:Loaded vehicles, with a higher center of gravity, may
handle differently than unloaded vehicles. Do not overload your
vehicle and use extra precautions, such as driving at slower speeds,
avoiding abrupt steering changes and allowing for increased stopping
distance, when driving a heavily loaded vehicle. Over-loading or loading
the vehicle improperly can deteriorate handling capability and
contribute to loss of vehicle control and vehicle rollover.
Utility vehicles and trucks have larger tires and increased ground clearance,
giving the vehicle a higher center of gravity than a passenger car.
Vehicle stability and handling
This van or wagon, like any vehicle designed to carry very heavy loads,
must be driven differently from a passenger car. The extra weight can
affect stopping distance and maneuverability. The higher center of
gravity and other features may reduce the ability to make abrupt
maneuvers and may increase the risk of rollover compared to a
passenger car. Do not place any loads on the roof of passenger wagons.
This raises the center of gravity, which increases the risk of rollover.
When loading your wagon, passengers should fill the front rows of seats
first. Do not exceed the weight limits specified on the certification label.
Driving Hints165
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the Services
You Needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within 40 days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where
all findings of the BBB Auto Line dispute, and decision, are admissible in
the court action. Should you choose to accept the BBB AUTO LINE
decision, Ford is then bound by the decision, and must comply with the
decision within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
180Customer Assistance
2014 Econoline(eco)
Owners Guide gf, 1st Printing, November 2012
USA(fus)