
System Interaction and Feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize the voice
recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you
learn to use the system. You can change these settings at any time.
Adjusting the Interaction Level
Push the voice icon; when prompted, say “Voice settings”, then
any of the following:
When you say: The system:
“Interaction mode standard” Provides more detailed interaction and
guidance.
“Interaction mode advanced” Provides less audible interaction and
more tone prompts.
The system defaults to the standard interaction mode.
Confirmation prompts are short questions the system asks when it is not
sure of your request or when there are multiple possible responses to
your request. (For example, the system may ask “Phone, is that
correct?”) If turned off, the system simply makes a best guess as to what
you requested and you may still occasionally be asked to confirm
settings.
“Confirmation prompts on”
“Confirmation prompts off”
The system creates candidate lists when it has the same confidence level
of several options based on your voice command. When turned on, you
may be prompted with as many as four possibilities for clarification.
For example, “Say 1 after the tone to call John Doe at home. Say 2 after
the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane
Doe at home.” Or, “Say 1 after the tone to play John Doe, Say 2 after the
tone to play Johnny Doe.”
“Phone candidate lists on”
“Phone candidate lists off”
“Media candidate lists on”
“Media candidate lists off”
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When you select: You can:
Modify PhonebookModify the contents of your phone book
(such as add, delete, download). Press OK to
select and scroll between:
Add Contacts: Press OK to add more contacts
from your phone book. Push the desired
contact(s) on your phone. See your phone’s
user guide on how to push contacts.
Delete Phonebook: Press OK to delete the
current phone book and call history. When
Delete Phonebook appears, press OK to
confirm. SYNC takes you back to the Phone
Settings menu.
Download Phonebook: Press OK to select and
press OK again when Confirm
Download? appears.
Auto DownloadAutomatically download your phone book
each time your phone connects to SYNC.
Press OK to select. When Auto Download
On? appears, press OK to have your
phonebook automatically downloaded each
time.
Select Off to NOT download your phonebook
every time your phone connects to SYNC.
Your phonebook, call history and text
messages can only be accessed when your
specific phone is connected to SYNC.
Note:Downloading times are phone- and
quantity-dependent.
Note:When auto download is on, any
changes, additions or deletions saved since
your last download are deleted.
ReturnExit the current menu.
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HD Radio Reception and Station Troubleshooting
Potential Reception Issues
Reception areaIf you are listening to a multicast station and
you are on the fringe of the reception area,
the station may mute due to weak signal
strength.
If you are listening to HD1, the system
switches back to the analog broadcast until
the digital broadcast is available again.
However, if you are listening to any of the
possible HD2-HD7 multicast channels, the
station mutes and stay muted unless it is able
to connect to the digital signal again.
Station blendingWhen the system first receives a station
(aside from HD2-HD7 multicast stations), it
first plays the station in the analog version.
Once the receiver verifies the station is an HD
Radio station, it shifts to the digital version.
Depending on the station quality, you may
hear a slight sound change when the station
changes from analog to digital. Blending is the
shift from analog to digital sound or digital
back to analog sound.
In order to provide the best possible experience, use the contact form to
report any station issues found while listening to a station broadcasting
with HD Radio technology. Independent entities own and operate each
station. These stations are responsible for ensuring all audio streams and
data fields are accurate.
Potential Station Issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.This is poor time
alignment by the radio
broadcaster.No action required.
This is a broadcast
issue.
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Potential Station Issues
Issue Cause Action
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcasterFill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found when Scan is
pressed.Pressing Scan disables
HD2-HD7 channel
search.No action required.
This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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Sirius® Information
Note:Sirius reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Sirius satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed Sirius satellite
radio system includes hardware and
a limited subscription term that begins on the date of sale or lease of
your vehicle. See an authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a list of Sirius satellite radio
channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call Sirius at 1-888-539-7474.
Satellite radio electronic serial number (ESN):You need your ESN
to turn on, modify or track your satellite radio account. The ESN is on
the System Information Screen (SR ESN: XXXXXXXXXXXX). To access
your ESN, touch the I button on the navigation screen, and then select
the System Info tab.
Potential reception issues
Antenna
obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other materials as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
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4. Select the desired songs and then press Add. The system shows you
the currently selected songs. You can choose to Edit Name to change
the name of the playlist, Delete Playlist to remove it, Add Tracks to
the playlist or Sort Playlist.
5. After you change the playlist, select Edit Name to rename your
playlist.
Jukebox Voice Commands
If you are listening to music stored in the jukebox, press the
voice button on the steering wheel control. When prompted, say
any of the commands in the following chart.
If you are not listening to music stored in the jukebox, press the voice
button and, after the tone, say “Jukebox”, then any of the commands in
the following chart.
“JUKEBOX”
“Pause” “Play playlist
3
“Play”1“Play previous track” “Search artist
“Play album
“Play artist
“Play genre
“Play next track” “Repeat” “Shuffle off”
“Play playlist <1–5>” “Repeat off” “Help”
1You can say these commands at any time during listening to the jukebox
and after any of the search and refine commands.
2You can narrow your search beyond the “Search” command by using
these commands.
3While listening to the jukebox, press the voice button on the steering
wheel control. When prompted, you may say any of these commands.
User Device
If your vehicle is equipped with SYNC, there is a User Device tab. For
more information, see theSYNCchapter.
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Quick
Note:Items on this screen are selectable at any speed.
Find Nearest POISelect up to five different points of interest
(POI) favorites that you can search for while
your vehicle is moving. You can change these
categories at any time but the default
categories are:
•Gas Station
•AT M
•Restaurant
•Accommodations
•Parking Garage
When you select a category, the system
displays a list in order of distance from your
vehicle’s location. The Quick POI search range
automatically increases to a 50 mile (80 km)
radius if no point of interest is found within
the default 25 mile (40 km) radius.
You also have the option to select List All
Categories, which displays a list of all
categories.
Previous
DestinationTouch this button to select one of your
previous destinations.
Address BookTouch this button to set an entry in your
address book as your destination.
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Traffic Preferences*
Traffic Alert
NotificationTouch this button to have the system traffic
incidents notifications along your programmed
route.
If you selectYes,a traffic incident pop-up
asks you to consider or ignore the traffic
incident. If you selectYe sagain, this makes
the system recalculate a new route for you.
If you selectIgnore,this closes the pop-up
window.
*This feature requires activation of Sirius Travel Link, which is only
available in the United States.
Navigation Preferences
Guidance Prompts Voiceguides you with tones and voice
prompts only.
Tone onlyguides you with tones only.
OFFturns off any voice or tone prompts.
Auto-Fill
State/ProvinceWhen this feature is on, the system
automatically fills in the state or province
information based on your vehicle’s GPS
location. If you live in a border area, you may
not want this feature on.
Avg. Speed:
ResidentialWhen this feature is on, the system displays
the average speed on a residential road,
initially set to 25 mph (40 km/h). You can
change the setting for your driving
preferences. This setting helps estimate your
arrival time at a destination based on your
driving preferences.
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