Opening and Closing the Hood.............209
Under Hood Overview - 2.0L Hybrid......210
Engine Oil Dipstick........................................212
Engine Oil Check...........................................212
Engine Coolant Check.................................213
Automatic Transmission Fluid
Check.............................................................217
Brake Fluid Check..........................................217
Power Steering Fluid Check......................217
Washer Fluid Check......................................217
Fuel Filter..........................................................217
Changing the 12V Battery..........................218
Checking the Wiper Blades......................219
Changing the Wiper Blades......................219
Adjusting the Headlamps..........................221
Removing a Headlamp
..............................222
Changing a Bulb...........................................222
Bulb Specification Chart...........................227
Changing the Engine Air Filter.................229
Vehicle Care
General Information
....................................232
Cleaning Products.......................................232
Cleaning the Exterior
..................................232
Waxing
.............................................................233
Cleaning the Engine
....................................233
Cleaning the Windows and Wiper Blades..........................................................234
Cleaning the Interior...................................234
Cleaning the Instrument Panel and Instrument Cluster Lens.......................234
Cleaning Leather Seats
.............................235
Repairing Minor Paint Damage
..............236
Cleaning the Alloy Wheels
.......................236
Vehicle Storage
............................................236
Wheels and Tires
Temporary Mobility Kit..............................239
Tire Care
..........................................................245
Using Snow Chains.....................................259 Tire Pressure Monitoring System..........259
Technical Specifications
...........................263
Capacities and Specific- ations
Engine Specifications
................................265
Motorcraft Parts..........................................266
Vehicle Identification Number................267
Vehicle Certification Label.......................267
Transmission Code Designation............268
Technical Specifications..........................269
Audio System
General Information
....................................272
Audio unit - Vehicles With: AM/FM/CD/ SYNC.............................................................273
Audio unit - Vehicles With: Premium AM/ FM/CD..........................................................275
Audio unit - Vehicles With: Sony AM/FM/ CD
...................................................................277
Digital Radio
..................................................280
Satellite Radio..............................................282
Audio Input Jack...........................................285
USB Port
.........................................................285
Media Hub......................................................286
SYNC™
General Information
...................................287
Using Voice Recognition...........................289
Using SYNC™ With Your Phone.............291
SYNC™ Applications and Services......302
Using SYNC™ With Your Media Player...........................................................308
SYNC™ Troubleshooting
..........................316
MyFord Touch ™
General Information
....................................322
Settings...........................................................330
Entertainment...............................................341
Phone...............................................................359
4
C-MAX (CCG) Table of Contents
Tire Pressure Monitoring System
Action
Message
Displays when one or more tires on your vehicle have low tire
pressure. See Tire Pressure Monitoring System (page 259).
Low Tire Pressure
Displays when the tire pressure monitoring system is
malfunctioning. If the warning stays on or continues to come on, contact your authorized dealer. See Tire Pressure
Monitoring System (page 259).
Tire Pressure Monitor
Fault
Displayed when a tire pressure sensor is malfunctioning, oryour spare tire is in use. For more information on how the
system operates under these conditions, see See Tire Pres-
sure Monitoring System (page 259). If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.
Tire Pressure Sensor
Fault
Transmission Action
Message
Displays as a reminder to shift into park.
Shift to Park
104
C-MAX (CCG) Information Displays
During certain events (such as vehicle
servicing) your low voltage 12-volt battery
may become disconnected or disabled.
Once the battery is reconnected and after
driving the vehicle, the engine may
continue to operate for three to five
seconds after the key is turned to off. This
is a normal condition.
Braking: Your hybrid is equipped with
standard hydraulic braking and
regenerative braking. Regenerative braking
is performed by your transmission and it
captures brake energy and stores it in your
high voltage battery.
Driving to optimize fuel economy
Note: Having your engine running is not
always an indication of inefficiency. In some
cases, it is actually more efficient than
driving in electric mode.
Your fuel economy should improve
throughout your hybrid's break-in period.
As with any vehicle, your driving habits and
accessory usage can significantly impact
your fuel economy. For best results, keep
in mind these tips:
• Keep the tires properly inflated and
only use the recommended size.
• Aggressive driving increases the
amount of energy required to move
your vehicle. In general, you can
achieve better fuel economy with mild
to moderate acceleration and
deceleration. Moderate braking is
particularly important since it allows
you to maximize the energy captured
by the regenerative braking system. Additional Tips:
•
Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits.
• Perform all scheduled maintenance.
• There is no need to wait for your engine
to warm up. The vehicle is ready to
drive immediately after starting.
EV+ Mode
Your vehicle will recognize your frequent
destinations and allow for more EV driving
as you approach them. For example, when
nearing your home it should be easier to
stay in electric mode. The EV indicator will
display EV+ when this mode is active. You
should see this approximately 1/8 mile
(200 meters) from a frequent destination.
See
Information Displays (page 88).
Note: Frequent destinations are learned by
your vehicle after two to four weeks of use.
You can clear these destinations with a
Driving History reset through the Settings
menu.
Note: The EV+ feature can be turned on or
off through the Driver Assist section of the
Settings menu.
132
C-MAX (CCG) Unique Driving Characteristics
4. Remove the tool and reinstall the
panel.
5. Start the vehicle and release the parking brake.
If Your Vehicle Gets Stuck In Mud
or Snow
Note: Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission may occur.
Note: Do not rock the vehicle for more than
a minute or damage to the transmission and
tires may occur, or the engine may overheat.
If your vehicle gets stuck in mud or snow,
it may be rocked out by shifting between
forward and reverse gears, stopping
between shifts in a steady pattern. Press
lightly on the accelerator in each gear.
155
C-MAX (CCG) Transmission
PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involving
braking system, aftermarket roof
racks, suspension, steering system,
tire construction and wheel and tire size
may change the handling characteristics
of your vehicle and may adversely affect
the performance of the AdvanceTrac
system. In addition, installing any stereo
loudspeakers may interfere with and
adversely affect the AdvanceTrac system.
Install any aftermarket stereo loudspeaker
as far as possible from the front center
console, the tunnel, and the front seats in
order to minimize the risk of interfering with
the AdvanceTrac sensors. Reducing the
effectiveness of the AdvanceTrac system
could lead to an increased risk of loss of
vehicle control, vehicle rollover, personal
injury and death. Remember that even advanced
technology cannot defy the laws of
physics. It’
s always possible to lose
control of a vehicle due to inappropriate
driver input for the conditions. Aggressive
driving on any road condition can cause
you to lose control of your vehicle
increasing the risk of personal injury or
property damage. Activation of the
AdvanceTrac system is an indication that
at least some of the tires have exceeded
their ability to grip the road; this could
reduce the operator ’s ability to control the
vehicle potentially resulting in a loss of
vehicle control, vehicle rollover, personal
injury and death. If your AdvanceTrac
system activates, SLOW DOWN. The AdvanceTrac with Roll Stability
Control system helps you keep control of
your vehicle when on a slippery surface.
The electronic stability control portion of
the system helps avoid skids and lateral
slides and roll stability control helps avoid
a vehicle rollover. The traction control
system helps avoid drive wheel spin and
loss of traction. See Using Traction
Control (page 159). Vehicle without AdvanceTrac
with RSC skidding off its
intended route.
A
Vehicle with AdvanceTrac with
RSC maintaining control on a
slippery surface.
B
160
C-MAX (CCG) Stability ControlE72903A
AA
B
BB
B
If a problem occurs with the system, a
warning message is displayed, followed
by a chime. Occasional system messages
may occur in normal operation. For
recurring or frequent system faults, contact
an authorized dealer to have your vehicle
serviced.
Troubleshooting the System The system does not look for a space
The traction control system may be off
Any door (except the driver ’s) may not be completely closed The system does not offer a particular space
Something may be contacting the front bumper or side sensors
There is not enough room on both sides of the vehicle in order to park
There is not enough space for the parking maneuver on the opposite side of the parking
space
The vehicle is farther than 6.5 ft (2 m) from the parking space
The vehicle is closer than 16 in. (40 cm) from neighboring parked vehicles
The transmission is in R (Reverse); the vehicle must be moving forward to detect a
parking space The system does not position the vehicle where I want in the space
The vehicle is rolling in the opposite direction of the transmission (i.e. rolling forward
when R [Reverse] is selected)
The transmission is in R (Reverse); the vehicle must be moving forward to detect a
parking space
An irregular curb along the parking space prevents the system from aligning the vehicle
properly
Vehicles or objects bordering the space may not be positioned correctly
The vehicle was pulled too far past the parking space. The system performs best when
you drive the same distance past the parking space
The tires may not be installed or maintained correctly (i.e. not inflated correctly, improper
size, or of different sizes)
A repair or alteration has changed detection capabilities
167
C-MAX (CCG) Parking Aids
WARNINGS
Exceeding the Safety
Compliance Certification
Label vehicle weight rating limits
could result in substandard
vehicle handling or performance,
engine, transmission and/or
structural damage, serious
damage to the vehicle, loss of
control and personal injury. Do not exceed the GVWR or
the GAWR specified on the
Safety Compliance Certification
Label. Do not use replacement tires
with lower load carrying
capacities than the original tires
because they may lower the
vehicle ’s GVWR and GAWR
limitations. Replacement tires
with a higher limit than the original
tires do not increase the GVWR
and GAWR limitations. WARNINGS
Exceeding any vehicle weight
rating limitation could result
in serious damage to the vehicle
and/or personal injury. Steps for determining the
correct load limit:
1. Locate the statement "The
combined weight of occupants
and cargo should never exceed
XXX kg or XXX lb." on your
vehicle ’s placard.
2. Determine the combined
weight of the driver and
passengers that will be riding
in your vehicle.
3. Subtract the combined weight
of the driver and passengers
from XXX kg or XXX lb.
179
C-MAX (CCG) Load CarryingE142524
BREAKING-IN
You need to break in new tires for
approximately 300 miles (480
kilometers). During this time, your vehicle
may exhibit some unusual driving
characteristics. The engine also needs to
break in. Avoid hard accelerations and
driving too fast for the first 1000 miles
(1600 kilometers). If possible, avoid
carrying heavy loads up steep grades
during the break-in period.
ECONOMICAL DRIVING
Several things affect your fuel economy:
•
How you drive your vehicle
• How you maintain your vehicle
• The conditions you drive your vehicle
in
You may improve your fuel economy by
keeping these things in mind:
• Avoid constant accelerating in order to
change lanes and get around other
vehicles.
• Drive your vehicle at reasonable
speeds. Traveling at 65 miles per hour
(105 kilometers per hour) uses about
15 percent less fuel than traveling at 75
miles per hour (121 kilometers per
hour).
• Drive at steady speeds without
stopping.
• Anticipate stops. Slowing down your
vehicle may eliminate the need to stop.
• Keep the tires properly inflated and use
only the recommended size.
• Turn off the heater if you do not need
it. When you have the heater on, keep
it at the lowest blower and
temperature setting necessary to be
comfortable. •
When it is cold outside, park in a sunny
location or climate-controlled
environment. This may save fuel by
reducing the energy needed to heat the
cabin.
• Turn off the air conditioning if you do
not need it. When you have the air
conditioning on, keep it at the lowest
blower and highest temperature
setting necessary to be comfortable.
• When it is hot or sunny outside, parking
in a shaded or climate-controlled
environment will save fuel by reducing
the energy needed to cool the cabin.
• For the C-Max Energi, use
preconditioning to improve your fuel
economy. For more information on
preconditioning, See High Voltage
Battery (page 146).
• Turn off the heated seats if you are not
using them.
• Turn off the defroster when you no
longer need it for visibility, turning it off
will help you improve your fuel
economy.
• For the C-Max Energi, plug in and
recharge the high voltage battery
whenever possible.
• Use ECO Cruise Control, especially in
hilly terrain. For information on
enabling eco-cruise, See
Cruise
Control (page 171).
• Use low gear
L shift position when
enhanced engine braking is needed.
Otherwise, use drive gear
D shift
position.
• Combine errands and minimize
stop-and-go driving. A warmed up
engine works more efficiently. When
running errands, go to the furthest
destination first and then work your
way back home.
• Close the windows for high-speed
driving.
184
C-MAX (CCG) Driving Hints