2014 FORD C MAX HYBRID roof

Use any attachment method as indicated below by X
Combined
weight ofchild and child
restraint seat
Restraint
type Safety belt
only
Safety belt
and LATCH
(lower
anchors and top tether
anchor)
Safety belt
and toptether
anchor
LATCH
(lower
anchors only)
LATCH
(lower
anchors and top tether
anchor)
X
X
Up to 65 lb
(29.5 kg)
Rear facing
child seat
X
Over 65 lb
(29.5 kg)
Rear facing
child seat
X
X
X
Up to 65 lb
(29.5 kg)
Forward
facing
child seat
X
X
Over 65 lb
(29.5 kg)
Forward
facing
child seat
Note: The child seat must rest tightly
against the vehicle seat upon which it is
installed. It may be necessary to lift or
remove the head restraint. See Seats (page
110).
CHILD SAFETY LOCKS
When these locks are set, the rear doors
cannot be opened from the inside. The childproof locks are located on the
rear edge of each rear door and must be
set separately for each door.
24
C-MAX (CCG) Child SafetyE112197

WARNINGS
Do not attempt to service, repair, or
modify the curtain airbags, its fuses,
the A, B, or C pillar trim, or the
headliner on a vehicle containing curtain
airbags as you could be seriously injured
or killed. Contact your authorized dealer
as soon as possible. All occupants of your vehicle
including the driver should always
wear their safety belts even when an
airbag supplemental restraint system and
curtain airbag is provided. Failure to
properly wear your safety belt could
seriously increase the risk of injury or death. To reduce risk of injury, do not
obstruct or place objects in the
deployment path of the curtain
airbag. If the curtain airbags have deployed,
the curtain airbags will not function
again. The curtain airbags (including
the A, B and C pillar trim and headliner)
must be inspected and serviced by an
authorized dealer. If the curtain airbag is
not replaced, the unrepaired area will
increase the risk of injury in a crash. The Safety Canopy will deploy during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side-rail sheet
metal, behind the headliner, above each
row of seats. In certain sideways crashes
or rollover events, the Safety Canopy will
be activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events. The system consists of the following:
•
Safety canopy curtain airbags located
above the trim panels over the front
and rear side windows identified by a
label or wording on the headliner or
roof-pillar trim.
• A flexible headliner which opens above
the side doors to allow air curtain
deployment •
The crash sensors and monitoring
system have a readiness indicator. See
Crash Sensors and Airbag Indicator
(page 41).
Children 12 years old and under should
always be properly restrained in the rear
seats. The Safety Canopy will not interfere
with children restrained using a properly
installed child or booster seat because it
is designed to inflate downward from the
headliner above the doors along the side
window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a
group of automotive safety experts known
as the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of injuries
related to the deployment of side airbags
(including the Safety Canopy).
40
C-MAX (CCG) Supplementary Restraints SystemE75004

•
You open any door.
• You press a remote control button.
• You press switch B on the front interior
lamp.
Front Interior Lamp
Without panorama roof (A) Door function switch. Press
this switch to disable the interior
lamps. The door function
indicator lamp will illuminate yellow with
lamps disabled. Press the switch again to
turn interior lamps back on. The indicator
lamp will illuminate blue. (B) All lamps on and off switch.
(C)Passenger individual lamp on
and off switch.
(D) Driver individual lamp on and
off switch. With panorama roof (A) Door function switch. Press
this switch to disable the interior
lamps. The door function
indicator lamp will illuminate yellow with
lamps disabled. Press the switch again to
turn interior lamps back on. The indicator
lamp will illuminate blue. (B) All lamps on and off switch.
(C) Individual lamp on and off
switch.
Rear Interior Lamp (If Equipped) (A) You can switch individual map lamps
on independently by pressing switch.
74
C-MAX (CCG) LightingE161163
DC
AB E160819 E160816 E160817 E160818 E142454
BA
C E160819 E160816 E160818 A
E142455

PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involving
braking system, aftermarket roof
racks, suspension, steering system,
tire construction and wheel and tire size
may change the handling characteristics
of your vehicle and may adversely affect
the performance of the AdvanceTrac
system. In addition, installing any stereo
loudspeakers may interfere with and
adversely affect the AdvanceTrac system.
Install any aftermarket stereo loudspeaker
as far as possible from the front center
console, the tunnel, and the front seats in
order to minimize the risk of interfering with
the AdvanceTrac sensors. Reducing the
effectiveness of the AdvanceTrac system
could lead to an increased risk of loss of
vehicle control, vehicle rollover, personal
injury and death. Remember that even advanced
technology cannot defy the laws of
physics. It’
s always possible to lose
control of a vehicle due to inappropriate
driver input for the conditions. Aggressive
driving on any road condition can cause
you to lose control of your vehicle
increasing the risk of personal injury or
property damage. Activation of the
AdvanceTrac system is an indication that
at least some of the tires have exceeded
their ability to grip the road; this could
reduce the operator ’s ability to control the
vehicle potentially resulting in a loss of
vehicle control, vehicle rollover, personal
injury and death. If your AdvanceTrac
system activates, SLOW DOWN. The AdvanceTrac with Roll Stability
Control system helps you keep control of
your vehicle when on a slippery surface.
The electronic stability control portion of
the system helps avoid skids and lateral
slides and roll stability control helps avoid
a vehicle rollover. The traction control
system helps avoid drive wheel spin and
loss of traction. See Using Traction
Control (page 159). Vehicle without AdvanceTrac
with RSC skidding off its
intended route.
A
Vehicle with AdvanceTrac with
RSC maintaining control on a
slippery surface.
B
160
C-MAX (CCG) Stability ControlE72903A
AA
B
BB
B

For specific information on the reverse
sensing portion of the system, refer to that
section.
Press the button to switch the system off.
It will remain off for the entire ignition
cycle. The system can also be switched off
through the information display.
ACTIVE PARK ASSIST (IF
EQUIPPED) WARNING
This system is designed to be a
supplementary park aid. It may not
work in all conditions and is not
intended to replace the driver ’s attention
and judgment. The driver is responsible for
avoiding hazards and maintaining a safe
distance and speed, even when the system
is in use. Note:
The driver is always responsible for
controlling the vehicle, supervising the
system and intervening if required.
The system detects an available parallel
parking space and automatically steers
the vehicle into the space (hands-free)
while you control the accelerator, gearshift
and brakes. The system visually and
audibly instructs you to park the vehicle. The system may not function correctly if
something passes between the front
bumper and the parking space (i.e. a
pedestrian or cyclist) or if the edge of the
neighboring parked vehicle is high from the
ground (i.e. a bus, tow truck or flatbed
truck).
Note:
The sensors may not detect objects
in heavy rain or other conditions that cause
disruptive reflections.
Note: The sensors may not detect objects
with surfaces that absorb ultrasonic waves.
Note: After a tire change the system will go
through a relearning procedure. During this
time the system performance may
deteriorate.
The system should not be used if:
• a foreign object (i.e. bike rack or trailer)
is attached to the front or rear of the
vehicle or at another location close to
the sensors.
• an overhanging object (i.e. surfboard)
is attached to the roof.
• the front bumper or side sensors are
damaged (i.e. in a collision) or
obstructed by a foreign object (i.e. front
bumper cover).
• a mini-spare tire is in use.
Using Active Park Assist 164
C-MAX (CCG) Parking AidsE142434 E142733

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
196
C-MAX (CCG) Customer Assistance

•
Wash your vehicle first, using cool or
lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail
Wash.
• Use Motorcraft Custom Bright Metal
Cleaner. Apply the product as you
would a wax to clean bumpers and
other chrome parts; allow the cleaner
to dry for a few minutes, then wipe off
the haze with a clean, dry rag.
• Do not apply cleaning product to hot
surfaces and do not leave cleaning
product on chrome surfaces longer
than the time recommended.
• Using other non-recommended
cleaners can result in severe and
permanent cosmetic damage.
Underbody
Flush the complete underside of your
vehicle frequently. Keep body and door
drain holes free from packed dirt.
Cleaning Plastic Exterior Parts
Use only approved products to clean
plastic parts
• For routine cleaning, use Motorcraft
Detail Wash.
• If tar or grease spots are present, use
Motorcraft Bug and Tar Remover.
WAXING
Regular waxing is necessary to protect your
car's paint from the elements. We
recommend that you wash and wax the
painted surface once or twice a year.
When washing and waxing, park your
vehicle in a shaded area out of direct
sunlight. Always wash your vehicle before
applying wax. •
Use a quality wax that does not contain
abrasives.
• Follow the manufacturer ’s instructions
to apply and remove the wax.
• Apply a small amount of wax in a
back-and-forth motion, not in circles.
• Do not allow wax to come in contact
with any non-body (low-gloss black)
colored trim. The wax will discolor or
stain the parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should
feel smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
When washing:
• Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold
water to avoid cracking the engine
block or other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine
Shampoo.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage.
233
C-MAX (CCG) Vehicle Care

For a complete listing of the accessories
that are available for your vehicle, please
contact an authorized dealer or visit our
online store at Accessories.Ford.com
(United States only).
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Custom Accessories found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
vehicle's accessories through the warranty
that provides the greatest benefit:
• 12 months or 12000 miles (20000 km)
(whichever occurs first)
• The remainder of your new vehicle
limited warranty
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Hood deflector*
• Side window deflectors
• Splash guards
• Custom graphics*
Interior style
• Floor mats
• Accent lighting
• Cargo area protector
Lifestyle
• Ash cup or smoker's packages
• Soft cargo organizers
• Cargo net*
• Rear seat entertainment
• Roof racks and carriers* Peace of mind
•
Keyless entry keypad
• Remote start
• Vehicle security systems
• Wheel locks
• Bumper-mounted parking assist
system*
• Car covers
• Charge cord storage bag*
*The accessory manufacturer designs,
develops and therefore warrants Ford
Licensed Accessories, and does not design
or test these accessories to Ford Motor
Company engineering requirements.
Contact an authorized Ford dealer for the
manufacturer's limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
397
C-MAX (CCG) Accessories