Pregnant women should always wear their
safety belt. The lap belt portion of a
combination lap and shoulder belt should
be positioned low across the hips below
the belly and worn as tight as comfort will
allow. The shoulder belt should be
positioned to cross the middle of the
shoulder and the center of the chest.
Safety Belt Locking Modes
WARNINGS
After any vehicle crash, the safety
belt system at all passenger seating
positions must be checked by an
authorized dealer to verify that the
automatic locking retractor feature for
child seats is still functioning properly. In
addition, all safety belts should be checked
for proper function. Belt and retractor assembly must be
replaced if the safety belt assembly
automatic locking retractor feature
or any other safety belt function is not
operating properly when checked by an
authorized dealer. Failure to replace the
belt and retractor assembly could increase
the risk of injury in crashes. All safety restraints in the vehicle are
combination lap and shoulder belts. The
driver safety belt has the first type of
locking mode, and the front outboard
passenger and rear seat safety belts have
both types of locking modes described as
follows:
Vehicle Sensitive Mode
This is the normal retractor mode, which
allows free shoulder belt length
adjustment to your movements and
locking in response to vehicle movement.
For example, if the driver brakes suddenly
or turns a corner sharply, or the vehicle
receives an impact of approximately 5 mph
(8 km/h) or more, the combination safety
belts will lock to help reduce forward
movement of the driver and passengers.
In addition, the retractor is designed to lock
if the webbing is pulled out too quickly. If
this occurs, let the belt retract slightly and
pull webbing out again in a slow and
controlled manner.
Automatic Locking Mode
In this mode, the shoulder belt is
automatically pre-locked. The belt will still
retract to remove any slack in the shoulder
belt. The automatic locking mode is not
available on the driver safety belt.
When to Use the Automatic Locking
Mode
This mode should be used any time a child
safety seat, except a booster, is installed
in passenger front or rear seating positions.
Children 12 years old and under should be
properly restrained in a rear seating
position whenever possible. See Child
Safety (page 14).
28
C-MAX (CCG) Safety BeltsE142590
The light ring will also display the current
state of charge when opening the doors.
Charging
Note:
Your vehicle must be in P (PARK) to
charge.
To charge your high-voltage battery:
1. Put the vehicle in park and power down
your vehicle.
2. With your thumb, press in and release the indentation located on the charge
port door and the door will rotate open.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
you have completely engaged the
coupler. 4. Verify that the cord acknowledgment
feature activates. This indicates the
beginning of a normal charge cycle.
5. If using a 240-volt charging station, follow the instructions on the charge
station to begin the charging process.
The light ring will display how far along the
charge is:
• When the top right quadrant is pulsing,
the charge is between 0-25 percent.
• When the top right quadrant light is on
and the bottom right quadrant is
pulsing, the charge is between 25-50
percent. •
When the light on both right side
quadrants are on and the bottom left
quadrant is pulsing, the charge is
between 50-75 percent.
• When the light on three quadrants are
on and the top left quadrant is pulsing,
the charge is between 75-100 percent.
• When all the lights on the entire ring
are on, the charge is complete.
Note: The light ring will turn off one minute
after reaching a full charge.
Locking the Charging Coupler
Note: You will need a padlock or a
combination lock with a shackle diameter
of
0.2 in (5 mm) or less and the straight
portion of the shackle of 1.0 in (25.4 mm)
length or more. 1. Insert the lock through the hole in the
charging coupler button.
2. Lock the padlock or combination lock.
Waiting to Charge
Note: See Charge Settings in the MyFord
Touch section.
See MyFord Touch ™ (page
322).
When you select Value Charge, charging
may not begin upon plugging in. The
vehicle may delay charging to take
advantage of off-peak electricity rates. The
vehicle will optimize the charge schedule
to be complete by the next GO Time.
150
C-MAX (CCG) High Voltage BatteryE144780 E172036
The system does not position the vehicle where I want in the space
A parked vehicle has a high attachment (i.e. salt sprayer, snowplow, moving truck bed,
etc.)
The parking space length or position of parked objects changed after your vehicle passed
The temperature around your vehicle changes quickly (i.e. driving from a heated garage
into the cold, or after leaving a car wash)
REAR VIEW CAMERA (IF EQUIPPED) WARNINGS
The rear view camera system is a
reverse aid supplement device that
still requires the driver to use it in
conjunction with the interior and exterior
mirrors for maximum coverage. Objects that are close to either
corner of the bumper or under the
bumper, might not be seen on the
screen due to the limited coverage of the
camera system. Back up as slow as possible since
higher speeds might limit your
reaction time to stop the vehicle.
Use caution when using the rear
video camera and the liftgate is ajar.
If the liftgate is ajar, the camera will
be out of position and the video image may
be incorrect. All guidelines (if enabled)
have been removed when the liftgate is
ajar. Use caution when turning camera
features on or off while in R
(Reverse). Make sure the vehicle is
not moving. The rear view camera system provides a
video image of the area behind the vehicle.
During operation, lines appear in the
display which represent your vehicle
’s path
and proximity to objects behind the vehicle. The camera is located on the liftgate.
Using the Rear View Camera
System
The rear view camera system displays
what is behind your vehicle when you place
the transmission in R (Reverse).
The system uses three types of guides to
help you see what is behind your vehicle:
•
Active guidelines: Show the intended
path of your vehicle when reversing.
• Fixed guidelines: Show the actual path
your vehicle is moving in while reversing
in a straight line. This can be helpful
when backing into a parking space or
aligning your vehicle with another
object behind you.
• Centerline: Helps align the center of
your vehicle with an object (i.e. a
trailer).
Note: If the transmission is in R (Reverse)
and the luggage compartment is ajar, no
rear view camera features are displayed.
168
C-MAX (CCG) Parking AidsE162528
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
196
C-MAX (CCG) Customer Assistance
Note:
The windshield wiper blades are
different in length. If you install wiper blades
of the wrong length, the wipers may not
work correctly. If equipped with autowipers,
the rain sensor may not work correctly.
Note: Make sure that the wiper blade locks
into place. Lower the wiper arm and blade
back to the windshield. The wiper arms will
automatically return to their normal position
when the ignition is turned on.
Note: Replace wiper blades at least once
per year for optimum performance.
Note: Poor wiper quality can be improved
by cleaning the wiper blades and the
windshield
Setting the Front Wipers in the
Service Position
1. Make sure that the outside of the windshield is free from snow and ice.
2. Switch on the ignition. 3.
Switch off the ignition and within three
seconds, pull the wiper lever to toward
you. Hold the lever in until wipers have
moved to the service position. 4.
Release the lever when the wipers have
moved to the service position.
Changing the Front Wiper Blades
1. Pull the wiper blade and arm away from the glass. 2. Press the locking buttons together.
3. Rotate and remove the wiper blade.
4. Install in the reverse order.
Note:
Make sure that the wiper blade locks
into place.
Changing the Rear Window Wiper
Blade
1. Lift the wiper arm.
220
C-MAX (CCG) MaintenanceE162733 E162532 E129990
1
1 2