2014 FORD C MAX HYBRID power steering

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 34). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 187).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On
1. Press the phone button to enter the phone menu.
2. Scroll to select 911 Assist.
3. Press
OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On and Off.
5. Press
OK when the desired option
appears in the radio display. Set On or
Set Off
appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
303
C-MAX (CCG) SYNC™

Setting 911 Assist On
If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch Apps > 911 Assist, then select On. You can also access 911 Assist
by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist
.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number. In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
382
C-MAX (CCG) MyFord Touch
™
(If Equipped)E142608 E142607

A
A/C
See: Climate Control......................................... 105
About This Manual...........................................7
Protecting the Environment................................ 7
ABS See: Brakes........................................................... 156
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 157
Accessories....................................................397 Exterior style........................................................ 397
Interior style......................................................... 397
Lifestyle................................................................. 397
Peace of mind..................................................... 397
Accessories See: Replacement Parts
Recommendation............................................. 11
Active Park Assist.........................................164 Automatic Steering into Parking
Space................................................................. 165
Deactivating the Park Assist Feature.........166
Troubleshooting the System.......................... 167
Using Active Park Assist.................................. 164
Adjusting the Headlamps..........................221 Horizontal Aim Adjustment........................... 222
Vertical Aim Adjustment.................................. 221
Adjusting the Steering Wheel...................65
Airbag Disposal
...............................................42
Air Conditioning See: Climate Control......................................... 105
Alarm See: Anti-Theft Alarm........................................ 64
Ambient Lighting
............................................75
Anti-Theft Alarm............................................64
Arming the Alarm................................................. 64
Disarming the Alarm........................................... 64
Appendices ....................................................
399
Audible Warnings and Indicators.............87 Automatic Transmission Warning
Chime................................................................... 87
Engine On Warning Chime................................ 87
Headlamps On Warning Chime...................... 87
Key in Ignition Warning Chime......................... 87
Keyless Warning Alert ........................................ 87
Parking Brake On Warning Chime.................. 87Audio Control..................................................65
Seek, Next or Previous....................................... 66
Audio Input Jack...........................................285
Audio System
.................................................272
General Information.......................................... 272
Audio unit - Vehicles With: AM/FM/CD/ SYNC..............................................................273
Audio unit - Vehicles With: Premium AM/ FM/CD...........................................................275
Audio unit - Vehicles With: Sony AM/FM/ CD
....................................................................277
Menu Structure................................................... 278
Autolamps..........................................................71
Automatic Climate Control......................105 Temperature Control........................................ 106
Automatic Transmission............................153 Automatic Transmission.................................. 153
Brake-Shift Interlock......................................... 154
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 155
Automatic Transmission Fluid Check..............................................................217
Autowipers.......................................................68
Auxiliary Power Points.................................121 110-volt AC power point.................................... 121
12-volt DC power point...................................... 121
Locations................................................................. 121
B
Bonnet Lock See: Opening and Closing the Hood..........209
Booster Seats...................................................21 Types of Booster Seats...................................... 22
Brake Fluid Check
..........................................217
Brakes...............................................................156
General Information.......................................... 156
Breaking-In.....................................................184
Bulb Specification Chart...........................227
C
Cabin Air Filter
...............................................108
California Proposition 65..............................11
Capacities and Specifications
................265
Technical Specifications................................. 269
Car Wash See: Cleaning the Exterior............................... 232
435
C-MAX (CCG) Index

Information Messages.................................98
AdvanceTrac®...................................................... 98
Alarm........................................................................\
99
Battery and Charging System (High Voltage).............................................................. 99
Doors........................................................................\
99
Fuel........................................................................\
.. 100
Hill Start Assist................................................... 100
Keys and Intelligent Access........................... 100
Maintenance......................................................... 101
MyKey...................................................................... 102
Park Aid.................................................................. 103
Park Brake............................................................. 103
Power Steering.................................................... 103
Remote Start....................................................... 103
Tire Pressure Monitoring System.................104
Transmission........................................................ 104
Installing Child Seats.....................................15 Child Seats............................................................... 15
Using Lap and Shoulder Belts.......................... 16
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 18
Using Tether Straps............................................. 20
Instrument Cluster
.........................................81
Instrument Lighting Dimmer......................72 Vehicles With Front Fog Lamps...................... 72
Vehicles Without Front Fog Lamps...............72
Interior Lamps
..................................................73
Front Interior Lamp ............................................. 74
Rear Interior Lamp................................................ 74
Interior Mirror
....................................................79
Auto-Dimming Mirror.......................................... 79
Introduction.........................................................7
J
Jump-Starting the Vehicle........................188 Connecting the Jumper Cables..................... 189
Jump Starting...................................................... 190
Preparing Your Vehicle..................................... 188
Removing the Jumper Cables....................... 190
K
Keyless Starting.............................................124 Ignition Modes..................................................... 125
Keys and Remote Controls.........................43 L
Lighting Control................................................71
Headlamp Flasher................................................. 71
High Beams.............................................................. 71
Lighting................................................................71
Load Carrying
..................................................174
Load Limit........................................................175
Vehicle Loading.................................................... 175
Locking and Unlocking.................................55 Activating Intelligent Access .......................... 56
Autolock................................................................... 57
Battery Saver......................................................... 58
Illuminated Entry.................................................. 58
Illuminated Exit..................................................... 58
Mechanical Key..................................................... 56
Opening a Rear Door from Inside.................. 56
Power Door Locks................................................ 55
Remote Control.................................................... 55
Smart Unlocks For Integrated Keyhead Transmitter......................................................... 57
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 57
Locks...................................................................55
Luggage Covers
..............................................174
Removing the Shade......................................... 174
M
Maintenance.................................................209 General Information......................................... 209
Manual Liftgate
..............................................59
Closing the Liftgate............................................. 59
Opening the Liftgate........................................... 59
Manual Seats
..................................................112
Adjusting the Height of the Driver's
Seat...................................................................... 113
Lumbar Adjustment (If Equipped)...............113
Moving the Seat Backward and Forward............................................................... 112
Recline Adjustment............................................ 113
Media Hub......................................................286
Message Center See: Information Displays................................ 88
Mirrors See: Heated Windows and Mirrors...............107
See: Windows and Mirrors................................ 76
Mobile Communications Equipment
.......12
439
C-MAX (CCG) Index

Motorcraft Parts..........................................266
MyFord Touch
™...........................................322
General Information.......................................... 322
MyKey Troubleshooting
...............................52
MyKey ™.............................................................49
Principle of Operation........................................ 49
N
Navigation......................................................387 cityseekr................................................................ 389
Map Mode............................................................ 392
Navigation Map Updates................................ 394
Navigation Voice Commands....................... 394
Point of Interest (POI) Categories..............388
Quick-touch Buttons........................................ 393
Setting a Destination........................................ 387
Setting Your Navigation Preferences.........390
Normal Scheduled Maintenance...........421 Intelligent Oil-Life Monitor® (C-MAX Energi
Plug-in Hybrid Only)..................................... 421
Normal Maintenance Intervals..................... 422
O
Oil Check See: Engine Oil Check........................................ 212
Opening and Closing the Hood
.............209
Ordering Additional Owner's Literature......................................................198
Obtaining a French Owner ’s Manual..........198
Overhead Console
........................................123
P
Parking Aid
......................................................162
Front Sensing System....................................... 163
Rear Sensing System........................................ 162
Parking Aids....................................................162
Parking Brake
..................................................157
Passive Anti-Theft System.........................63
SecuriLock®........................................................... 63
PATS See: Passive Anti-Theft System..................... 63
Perchlorate.........................................................11
Personal Safety System ™
..........................33
How Does the Personal Safety System
Work?................................................................... 33Phone...............................................................359
Making Calls........................................................ 360
Pairing Subsequent Phones......................... 360
Pairing Your Phone for the First Time.................................................................. 360
Phone Menu Options........................................ 361
Phone Settings................................................... 362
Phone Voice Commands................................ 363
Receiving Calls..................................................... 361
Text Messaging.................................................... 361
Post-Crash Alert System
...........................193
Power Door Locks See: Locking and Unlocking............................. 55
Power Liftgate................................................60 Obstacle Detection............................................. 62
Opening and Closing the Liftgate.................. 60
Setting the Liftgate Open Height................... 62
Power Seats.....................................................113 Power Lumbar...................................................... 114
Power Steering Fluid Check......................217
Power Windows..............................................76 Accessory Delay..................................................... 77
Bounce-Back.......................................................... 76
One-Touch Down................................................. 76
One-Touch Up....................................................... 76
Window Lock.......................................................... 76
R
Rear Seat Armrest
.........................................116
Rear Seats........................................................115 Folding the Seatback (If Equipped).............115
Unfolding the Seatback.................................... 115
Rear Under Floor Storage..........................174
Rear View Camera.......................................168 Using the Rear View Camera System.........168
Rear View Camera See: Rear View Camera................................... 168
Rear Window Wiper and Washers...........70 Rear Window Washer......................................... 70
Rear Window Wiper............................................ 70
Refueling..........................................................138 Easy Fuel ™ Capless Fuel System
(Non-Energi Vehicles)................................. 138
Easy Fuel ™ Capless System (Energi
Vehicles Only)................................................. 139
440
C-MAX (CCG) Index

Starting a Gasoline Engine........................125
Guarding Against Exhaust Fumes................127
Important Ventilating Information...............127
Switching Off the Vehicle When It Is
Moving................................................................126
Switching Off the Vehicle When It Is Stationary......................................................... 126
Vehicles with an Ignition Key.......................... 125
Vehicles with Keyless Start............................. 125
Starting and Stopping the Engine
..........124
General Information.......................................... 124
Steering.............................................................173 Electric Power Steering..................................... 173
Steering Wheel...............................................65
Storage Compartments
.............................123
Sun Shades......................................................79 Bounce-Back......................................................... 80
Opening and Closing the Sun Shade...........80
Sun Shade Relearning....................................... 80
Sun Visors.........................................................79 Illuminated Vanity Mirror................................... 79
Supplementary Restraints System.........34 Principle of Operation........................................ 34
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................302
911 Assist............................................................... 302
SYNC Services: Traffic, Directions & Information (TDI)......................................... 305
Vehicle Health Report..................................... 304
SYNC™
............................................................287
General Information.......................................... 287
SYNC™ Troubleshooting
..........................316
T
Tailgate See: Manual Liftgate........................................... 59
See: Power Liftgate............................................. 60
Technical Specifications See: Capacities and Specifications............265 Temporary Mobility Kit
..............................239
First Stage: Reinflating the Tire with Sealing
Compound and Air........................................ 241
General Information......................................... 240
Second Stage: Checking Tire Pressure............................................................ 242
Tips for Use of the Kit...................................... 240
What to Do after the Tire has Been Sealed............................................................... 243
What to Do When a Tire Is Punctured........241
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................196
Tire Care
..........................................................245
Glossary of Tire Terminology........................ 246
Information About Uniform Tire Quality Grading............................................................. 245
Information Contained on the Tire Sidewall............................................................ 247
Temperature A B C............................................ 246
Traction AA A B C............................................... 245
Treadwear............................................................. 245
Tire Inflation When Punctured See: Temporary Mobility Kit.......................... 239
Tire Pressure Monitoring System
...........259
Changing Tires With a Tire Pressure
Monitoring System....................................... 260
Understanding Your Tire Pressure Monitoring System ....................................... 261
Tire Repair Kit See: Temporary Mobility Kit.......................... 239
Tires See: Wheels and Tires..................................... 239
Towing a Trailer.............................................182
Towing the Vehicle on Four Wheels...........................................................182
Emergency Towing............................................. 182
Recreational Towing.......................................... 183
Towing
..............................................................182
Traction Control............................................159
Principle of Operation....................................... 159
Transmission Code Designation............268
Transmission..................................................153
Transmission See: Transmission.............................................. 153
Transporting the Vehicle............................182
442
C-MAX (CCG) Index