2014 FORD C MAX HYBRID service

Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the OIL
CHANGE REQUIRED message appearing
in the information display.
• Example 1
: The OIL CHANGE
REQUIRED message comes on at
28751 miles (46270 kilometers).
Perform the 30000-mile (48000
kilometer) automatic transmission
fluid replacement. •
Example 2
: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30000
miles (48000 kilometers) (for
example, the Intelligent Oil-Life
Monitor was reset at 25000 miles
[40000 kilometers]). Perform the
engine air filter replacement. Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
C-MAX full hybrid:
Change engine oil and filter every 12
months or 10000 miles (16000 km). The oil monitoring
system displays a message in the information display.
Perform services listed in the Normal Scheduled Mainten-
ance chart.
As required
C-MAX Energi plug-in hybrid:
Change engine oil and
filter as indicated by information display and perform
services listed in the Normal Scheduled Maintenance
chart. *
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Replace spark plugs.
Every 60000 miles (96000
km)
* C-MAX Energi Plug-in Hybrid only: Reset the Intelligent Oil-Life Monitor after engine
oil and filter changes. See
Engine Oil Check (page 212). Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
425
C-MAX (CCG) Scheduled Maintenance

Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
* C-MAX Energi Plug-in Hybrid only: Reset the Intelligent Oil-Life Monitor after engine
oil and filter changes. See Engine Oil Check (page 212).
Exceptions
There are some exceptions your Normal
Scheduled Maintenance:
California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service. Hot climate oil change intervals
:
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 5000 miles (8000
kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is
3000 miles (4800 kilometers).
Engine air filter and cabin air filter
replacement
: The life of the engine air
filter and cabin air filter is dependent on
exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter and
cabin air filter.
426
C-MAX (CCG) Scheduled Maintenance

Center Console..............................................123
Changing a Bulb...........................................222
Lamp Assembly Condensation.................... 222
Replacing Fog, Park and Turn Signal Bulbs.................................................................. 224
Replacing Headlamp Bulbs........................... 223
Replacing License Plate Lamp Bulb...........227
Replacing Reverse Lamp and Tail Lamp Bulbs:................................................................. 226
Replacing Tail, Brake and Turn Signal Bulbs.................................................................. 225
Replacing the Center High Mounted Brake Lamp Bulbs...................................................... 227
Changing a Fuse...........................................207 Fuses....................................................................... 207
Changing the 12V Battery..........................218
Changing the Engine Air Filter.................229 Identifying Air Filter Element
Components................................................... 229
Installing the Engine Air Filter Element............................................................ 230
Removing the Engine Air Filter Element
............................................................ 230
Changing the Wiper Blades......................219
Changing the Front Wiper Blades...............220
Changing the Rear Window Wiper
Blade................................................................. 220
Setting the Front Wipers in the Service Position............................................................. 220
Charging the High Voltage Battery
........148
CHARGING THE HIGH-VOLTAGE BATTERY
(ENERGI VEHICLES).................................... 148
Checking MyKey System Status..............50
Checking the Wiper Blades.......................219
Child Restraint and Safety Belt Maintenance.................................................32
Child Safety.......................................................14 General Information............................................. 14
Child Safety Locks
..........................................24
Left-Hand Side...................................................... 25
Right-Hand Side................................................... 25
Child Seat Positioning
..................................23
Cleaning Leather Seats.............................235
Cleaning Products.......................................232
Cleaning the Alloy Wheels
.......................236
Cleaning the Engine....................................233 Cleaning the Exterior
..................................232
Cleaning Plastic Exterior Parts...................... 233
Exterior Chrome.................................................. 232
Stripes or Graphics (if equipped)................232
Underbody............................................................ 233
Cleaning the Instrument Panel and Instrument Cluster Lens.........................234
Cleaning the Interior...................................234
Cleaning the Windows and Wiper Blades...........................................................234
Clearing All MyKeys.......................................50
Climate............................................................384 Climate Control Voice Commands.............385
Climate Control.............................................105
Collision, Damage or Fire Event...............191 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 191
Coolant Check See: Engine Coolant Check............................. 213
Crash Sensors and Airbag Indicator
.........41
Creating a MyKey...........................................50
Programming/Changing Configurable
Settings............................................................... 50
Cruise Control
.................................................66
Principle of Operation........................................ 171
Cruise control See: Using Cruise Control.................................. 171
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps
.............................73
Digital Radio..................................................280
HD Radio Reception and Station
Troubleshooting............................................. 281
Direction Indicators
........................................73
Driver and Passenger Airbags....................35 Children and Airbags........................................... 35
Proper Driver and Front Passenger Seating Adjustment........................................................ 35
Driver Knee Airbag.........................................39
Driving Aids
......................................................173
Driving Hints...................................................184
Driving Through Water................................185
436
C-MAX (CCG) Index

DRL
See: Daytime Running Lamps......................... 73
E
Economical Driving......................................184
Electric Vehicle Information....................364 Power....................................................................... 371
Settings (Energi Only)..................................... 365
Emission Control System..........................143 On-Board Diagnostics (OBD-II)................... 144
Readiness for Inspection/Maintenance (I/M) Testing................................................... 144
End User License Agreement.................399 SYNC® End User License Agreement
(EULA).............................................................. 399
Engine Block Heater.....................................127 Using the Engine Block Heater...................... 128
Engine Coolant Check.................................213 Adding Coolant.................................................... 214
Adding Engine Coolant..................................... 215
Adding Inverter System Controller Coolant.............................................................. 215
Checking the Engine Coolant......................... 213
Checking the Inverter System Controller Coolant.............................................................. 213
Engine Coolant and Inverter System Controller Coolant......................................... 213
Recycled Engine Coolant................................. 215
Severe Climates.................................................. 215
What You Should Know About Fail-Safe Cooling............................................................... 216
Engine Immobilizer See: Passive Anti-Theft System..................... 63
Engine Oil Check...........................................212 Adding Engine Oil................................................ 212
Resetting the Oil Life Monitoring System............................................................... 212
Engine Oil Dipstick........................................212
Engine Specifications................................265 Entertainment...............................................341
A/V Inputs............................................................. 357
AM/FM Radio...................................................... 343
Bluetooth Audio.................................................. 357
Browsing Device Content................................ 341
CD........................................................................\
.... 352
SD Card Slot and USB Port............................ 353
SIRIUS® Satellite Radio (If Activated)........................................................ 348
Supported Media Players, Formats and Metadata Information................................ 356
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors.................................................77
Fold-Away Exterior Mirrors............................... 78
Heated Exterior Mirrors...................................... 78
Integrated Blind Spot Mirrors........................... 78
Power Exterior Mirrors......................................... 77
Signal Indicator Mirrors...................................... 78
F
Fastening the Safety Belts..........................27 Restraint of Pregnant Women......................... 27
Safety Belt Extension Assembly.................... 29
Safety Belt Locking Modes............................... 28
Flat Tire Inflation See: Temporary Mobility Kit.......................... 239
Floor Mats
.......................................................186
Fog Lamps - Front See: Front Fog Lamps......................................... 73
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Ford Extended Service Plan (ESP)........414 SERVICE PLANS (CANADA ONLY).............416
SERVICE PLANS (U.S. Only).......................... 414
Front Fog Lamps.............................................73
Front Passenger Sensing System............36
Fuel and Refueling.......................................135
Fuel Consumption........................................142 Calculating Fuel Economy.............................. 142
Filling the Tank..................................................... 142
Fuel Filter
..........................................................217
437
C-MAX (CCG) Index

Fuel Quality.....................................................136
Choosing the Right Fuel................................... 136
Fuel Freshness Mode (Energi Vehicles Only)................................................................... 136
Octane Recommendations............................ 136
Fuel Shutoff...................................................188
Fuses................................................................200
Fuse Specification Chart..........................200 Luggage Compartment Fuse Panel...........205
Passenger Compartment Fuse
Panel................................................................. 203
Power Distribution Box................................... 200
Pre-Fuse Box...................................................... 200
G
Garage Door Opener See: Universal Garage Door Opener.............117
Gauges................................................................81 Common Displays................................................ 82
Left Information Display..................................... 81
Right Information Display.................................. 81
General Information on Radio Frequencies...................................................43
Intelligent Access................................................. 43
General Maintenance Information
.........417
Multi-point Inspection..................................... 420
Owner Checks and Services.......................... 419
Protecting Your Investment............................ 417
Why Maintain Your Vehicle?........................... 417
Why Maintain Your Vehicle at Your Dealership?...................................................... 417
Getting Assistance Outside the U.S. and Canada..........................................................197
Getting the Services You Need...............194 Away From Home.............................................. 194
Global Opening
................................................77
Opening the Windows........................................ 77
H
Handbrake See: Parking Brake.............................................. 157
Hazard Warning Flashers
..........................188
Headlamp Exit Delay.....................................73
Head Restraints.............................................110 Adjusting the Head Restraint........................... 111
Heated Seats...................................................115 Heated Windows and Mirrors..................107
Heated Exterior Mirror...................................... 108
Heated Rear Window........................................ 107
Heating See: Climate Control......................................... 105
HEV See: Hybrid Electric Vehicle............................ 129
High Voltage Battery Cut-Off Switch.............................................................151
High Voltage Battery...................................146 General Information.......................................... 146
Hill Start Assist
..............................................157
Using Hill Start Assist....................................... 158
Hints on Controlling the Interior Climate..........................................................107
General Hints........................................................ 107
Hints on Driving With Anti-Lock Brakes.............................................................157
Hood Lock See: Opening and Closing the Hood..........209
Hybrid Electric Vehicle................................129 Hybrid Vehicle Operation (C-MAX Hybrid
and C-MAX Energi)....................................... 130
Plug-in Power Mode and Hybrid Mode (C-MAX Energi Only).................................... 129
I
Ignition Switch
...............................................124
In California (U.S. Only).............................195
Information Display Control
......................66
Multimedia Controls............................................ 67
Information Displays
....................................88
General Information........................................... 88
Information.....................................................375 911 Assist................................................................ 381
Alerts...................................................................... 380
Calendar................................................................. 381
SIRIUS Travel Link.............................................. 378
SYNC Services (If Equipped, United States Only).................................................................. 375
Vehicle Health Report...................................... 383
438
C-MAX (CCG) Index

Remote Control..............................................43
Car Finder................................................................ 47
Integrated Keyhead Transmitters .................43
Intelligent Access Key........................................ 44
Remote Start (C-MAX Energi Only)..............47
Replacing the Battery......................................... 45
Sounding a Panic Alarm.................................... 47
Remote Start.................................................108
Automatic Settings........................................... 108
Heated and Cooled Devices........................... 109
Last Settings........................................................ 109
Removing a Headlamp
..............................222
Repairing Minor Paint Damage..............236
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control............................................................48
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)..............................................................198
Roadside Assistance...................................187 Vehicles Sold In Canada : Getting Roadside
Assistance........................................................ 187
Vehicles Sold In Canada : Using Roadside Assistance........................................................ 187
Vehicles Sold In The U.S.: Getting Roadside Assistance........................................................ 187
Vehicles Sold In The U.S. : Using Roadside Assistance........................................................ 187
Roadside Emergencies
...............................187
Running-In See: Breaking-In.................................................. 184
Running Out of Fuel.....................................137 Refilling With a Portable Fuel
Container........................................................... 137
S
Safety Belt Height Adjustment.................29
Safety Belt Minder.........................................30 Belt-Minder®......................................................... 30
Safety Belts......................................................26 Principle of Operation........................................ 26Safety Belt Warning Lamp and Indicator
Chime..............................................................30
Conditions of operation..................................... 30
Safety Canopy ™
............................................39
Safety Precautions.......................................135
Satellite Radio..............................................282 Satellite Radio Electronic Serial Number
(ESN)................................................................ 283
Satellite Radio Reception Factors...............283
SIRIUS® Satellite Radio Service.................. 283
Troubleshooting................................................. 284
Scheduled Maintenance Record
............427
Scheduled Maintenance............................417
Seats..................................................................110
Security..............................................................63
Settings...........................................................330 Clock........................................................................\
331
Display..................................................................... 331
Settings.................................................................. 333
Sound..................................................................... 332
Vehicle.................................................................... 332
Side Airbags
.....................................................38
Sitting in the Correct Position...................110
Snow Chains See: Using Snow Chains................................. 259
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 12
Special Instructions.............................................. 12
Using Your Vehicle as an Ambulance............12
Using Your Vehicle With a Snowplow............12
Special Operating Conditions Scheduled Maintenance..............................................424
Exceptions............................................................ 426
Speed Control See: Cruise Control.............................................. 171
Stability Control...........................................160 Principle of Operation...................................... 160
Starter Switch See: Ignition Switch........................................... 124
441
C-MAX (CCG) Index

Starting a Gasoline Engine........................125
Guarding Against Exhaust Fumes................127
Important Ventilating Information...............127
Switching Off the Vehicle When It Is
Moving................................................................126
Switching Off the Vehicle When It Is Stationary......................................................... 126
Vehicles with an Ignition Key.......................... 125
Vehicles with Keyless Start............................. 125
Starting and Stopping the Engine
..........124
General Information.......................................... 124
Steering.............................................................173 Electric Power Steering..................................... 173
Steering Wheel...............................................65
Storage Compartments
.............................123
Sun Shades......................................................79 Bounce-Back......................................................... 80
Opening and Closing the Sun Shade...........80
Sun Shade Relearning....................................... 80
Sun Visors.........................................................79 Illuminated Vanity Mirror................................... 79
Supplementary Restraints System.........34 Principle of Operation........................................ 34
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................302
911 Assist............................................................... 302
SYNC Services: Traffic, Directions & Information (TDI)......................................... 305
Vehicle Health Report..................................... 304
SYNC™
............................................................287
General Information.......................................... 287
SYNC™ Troubleshooting
..........................316
T
Tailgate See: Manual Liftgate........................................... 59
See: Power Liftgate............................................. 60
Technical Specifications See: Capacities and Specifications............265 Temporary Mobility Kit
..............................239
First Stage: Reinflating the Tire with Sealing
Compound and Air........................................ 241
General Information......................................... 240
Second Stage: Checking Tire Pressure............................................................ 242
Tips for Use of the Kit...................................... 240
What to Do after the Tire has Been Sealed............................................................... 243
What to Do When a Tire Is Punctured........241
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................196
Tire Care
..........................................................245
Glossary of Tire Terminology........................ 246
Information About Uniform Tire Quality Grading............................................................. 245
Information Contained on the Tire Sidewall............................................................ 247
Temperature A B C............................................ 246
Traction AA A B C............................................... 245
Treadwear............................................................. 245
Tire Inflation When Punctured See: Temporary Mobility Kit.......................... 239
Tire Pressure Monitoring System
...........259
Changing Tires With a Tire Pressure
Monitoring System....................................... 260
Understanding Your Tire Pressure Monitoring System ....................................... 261
Tire Repair Kit See: Temporary Mobility Kit.......................... 239
Tires See: Wheels and Tires..................................... 239
Towing a Trailer.............................................182
Towing the Vehicle on Four Wheels...........................................................182
Emergency Towing............................................. 182
Recreational Towing.......................................... 183
Towing
..............................................................182
Traction Control............................................159
Principle of Operation....................................... 159
Transmission Code Designation............268
Transmission..................................................153
Transmission See: Transmission.............................................. 153
Transporting the Vehicle............................182
442
C-MAX (CCG) Index

W
Warning Lamps and Indicators.................83
Anti-Lock Braking System................................ 84
Battery..................................................................... 84
Brake System........................................................ 84
Cruise Control........................................................ 84
Direction Indicator............................................... 84
Door Ajar................................................................. 84
Engine and Motor Coolant Temperature..................................................... 84
Engine Oil................................................................ 84
EV Later................................................................... 85
EV Now.................................................................... 84
Fasten Safety Belt............................................... 85
Front Airbag........................................................... 85
Front Fog Lamps.................................................. 85
High Beam.............................................................. 85
Liftgate Ajar............................................................ 85
Low Battery............................................................ 85
Low Fuel Level....................................................... 85
Low Tire Pressure Warning............................... 85
Overdrive Cancel and Grade Assist..............85
Parking Lamps...................................................... 85
Powertrain Fault................................................... 85
Ready to Drive....................................................... 86
Service Engine Soon........................................... 86
Stability Control................................................... 86
Stability Control Off............................................ 86
Stop Safely............................................................. 86
Vehicle Plugged in............................................... 86
Washer Fluid Check......................................217
Washers See: Cleaning the Exterior............................... 232
See: Wipers and Washers................................. 68
Waxing.............................................................233
Wheels and Tires.........................................239 Technical Specifications................................. 263
Windows and Mirrors....................................76
Windshield Washers
.....................................69
Windshield Wipers........................................68
Intermittent Wipe................................................ 68
Speed dependent wipers (if equipped).......................................................... 68
Wipers and Washers
....................................68
444
C-MAX (CCG) Index