5.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due
to a defect covered under the Basic Limited Warrantyand the Electric Powertrain Limited Warranty, dial toll-
free 1-888-242-6342. Provide your name, vehicle iden-
tification number, license plate number, and your loca-
tion, including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your FIAT 500e’s
TIREFIT KIT to seal small punctures up to 1/4in the
tire tread or your vehicle’s temporary spare tire (if
equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155. HOW TO GET WARRANTY SERVICE
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Lockout Service
Whether the keys are locked in your FIAT 500e or
frozen locks are keeping you from getting on your way,
help is just a phone call away at 1-888-242-6342. This
service is limited to providing access to the vehicle’s
seating area. It does not cover the cost of replacement
keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your FIAT 500e becomes disabled as a
result of a mechanical breakdown, Roadside Assistance
will dispatch towing service to transport your vehicle to
the closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.Out of Charge Assistance
No time is a good time for a dead battery, but with
Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
HOW TO GET WARRANTY SERVICE
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