(2,1)Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada-6014139) -
2014 - CRC - 9/16/13
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-877‐486‐5846
(1‐877‐4‐Volt Info). In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
(3,1)Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada-6014139) -
2014 - CRC - 9/16/13
INDEX i-3
Customer Assistance . . . . . . . . . . 13-4Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-14
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2
Defensive Driving . . . . . . . . . . . . . . . 9-5
Delayed Charging Override . . . . 9-49
Delayed Locking . . . . . . . . . . . . . . . 2-12
Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-4
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-4 Door
Ajar Messages . . . . . . . . . . . . . . . 5-47
Delayed Locking . . . . . . . . . . . . . . 2-12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Power Locks . . . . . . . . . . . . . . . . . . 2-11
Drive Belt Routing, Engine . . . . . 12-4
Drive Mode Messages . . . . . . . . . 5-47
Drive Unit Electric . . . . . . . . . . . . . . . . . . . . . . . 9-28
Driver Efficiency Gauge . . . . . . . 5-15
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-43
Driver Selected Operating Modes . . . . . . . . . . . . . . . . . . . . . . . 9-22
Driving Defensive . . . . . . . . . . . . . . . . . . . . . . 9-5
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Highway Hypnosis . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . 9-9
If the Vehicle is Stuck . . . . . . . . . 9-11
Loss of Control . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-7
Vehicle Load Limits . . . . . . . . . . . 9-12
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-8
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 Driving for Better
Energy Efficiency . . . . . . . 1-26, 9-2
E
Electric Drive Unit . . . . . . . . . . . . . 9-28
Electric Drive Unit
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Electric Drive Unit Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 10-25
Electric Mode . . . . . . . . . . . . . . . . . . 9-22
Electric Parking Brake . . . . . . . . . 9-31
Electric Parking Brake Light . . . 5-22
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 9-60
Electrical Requirements for Battery Charging . . . . . . . . . . . . . 9-54
Electrical System
Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-31
Instrument Panel Fuse Block . . . . . . . . . 10-35, 10-36
Overload . . . . . . . . . . . . . . . . . . . 10-30
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-38
(4,1)Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada-6014139) -
2014 - CRC - 9/16/13
i-4 INDEX
EmergencyOnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Energy Efficiency Driving . . . . . . . . . . . . . . . . . . . 1-26, 9-2
Energy Information . . . . . . . . . . . . 5-41
Engine Air Cleaner/Filter . . . . . . . . . . . 10-13
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-19
Compartment Overview . . . . . . . 10-8
Coolant . . . . . . . . . . . . . . . . . . . . . 10-17
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 5-25
Cooling System . . . . . . 10-14–10-16
Cooling System Messages . . . 5-47
Drive Belt Routing . . . . . . . . . . . . 12-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-27
Oil Life System . . . . . . . . . . . . . 10-12
Oil Messages . . . . . . . . . . . . . . . . . 5-48
Overheating . . . . . . . . . . . . . . . . 10-19
Pressure Light . . . . . . . . . . . . . . . . 5-26
Running While Parked . . . . . . . . 9-28
Engine Unavailable Out of Fuel . . . . . . . . . . . . . . . . . . . 9-25
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-5
Event Data Recorders . . . . . . . . 13-14 Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-5
Extended Range Mode . . . . . . . . 9-22
Extender, Safety Belt . . . . . . . . . . 3-15
Exterior Lamp Controls . . . . . . . . . 6-1
F
Filter,
Engine Air Cleaner . . . . . . . . . 10-13
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-1
Flashers, Hazard Warning . . . . . . 6-3
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-61
Floor Console Storage . . . . . . . . . . 4-2
Floor Mats . . . . . . . . . . . . . . . . . . . . 10-88
Fluid
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-21
Washer . . . . . . . . . . . . . . . . . . . . . 10-20
Folding Mirrors . . . . . . . . . . . . . . . . 2-17
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . 9-38
Forward Collision Alert (FCA) Warning Light . . . . . . . . . 5-24
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-55
Additives . . . . . . . . . . . . . . . . . . . . . 9-56
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-59
Filling the Tank . . . . . . . . . . . . . . . 9-57
Foreign Countries . . . . . . . . . . . . 9-56
Gasoline Specifications . . . . . . . 9-56
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Low Fuel Warning Light . . . . . . . 5-27
Requirements, California . . . . . 9-56
System Messages . . . . . . . . . . . . 5-48
Function Check Electric Drive Unit ShiftLock Control . . . . . . . . . . . . . . 10-25
Fuses Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-31
Instrument Panel Fuse Block . . . . . . . . . 10-35, 10-36
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-38
(5,1)Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada-6014139) -
2014 - CRC - 9/16/13
INDEX i-5
G
Garage Door Opener . . . . . . . . . . 5-60Programming . . . . . . . . . . . . . . . . . 5-60
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-56
Gauges Battery . . . . . . . . . . . . . . . . . . . . . . . 5-14
Driver Efficiency . . . . . . . . . . . . . . 5-15
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Odometer . . . . . . . . . . . . . . . . . . . . . 5-14
Speedometer . . . . . . . . . . . . . . . . . 5-14
Trip Odometer . . . . . . . . . . . . . . . . 5-14
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . 5-8
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-59
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-2
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-5
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-27
Hatch . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Hazard Warning Flashers . . . . . . . 6-3
Head Restraints . . . . . . . . . . . . . . . . 3-2
Headlamps . . . . . . . . . . . . . . . . . . . 10-27Aiming . . . . . . . . . . . . . . . . . . . . . . 10-27
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-2
Bulb Replacement . . . . . . . . . . 10-27
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-1
High-Beam On Light . . . . . . . . . . 5-27
High/Low Beam Changer . . . . . . 6-1
Lamps On Reminder . . . . . . . . . 5-27
Heated Front Seats . . . . . . . . . . . . . 3-5
Heated Mirrors . . . . . . . . . . . . . . . . . 2-17
Heating and Air Conditioning . . . 8-1
High Voltage Battery Gauge . . . 5-14
High Voltage Devices and
Wiring . . . . . . . . . . . . . . . . . . . . . . . 10-30
High-Beam On Light . . . . . . . . . . . 5-27
Highway Hypnosis . . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . . 9-9
Hold Mode Light . . . . . . . . . . . . . . . 5-23
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7 Hood, Door, Hatch Open
Light . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . 3-10
I
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-15
IndicatorVehicle Ahead . . . . . . . . . . . . . . . . 5-24
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-32
Information
Energy . . . . . . . . . . . . . . . . . . . . . . . 5-41
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Infotainment System . . . . . . . . . . 13-15
Instrument Cluster . . . . . . . . . . . . . . 5-9
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . 4-1
Interior Rearview Mirrors . . . . . . . 2-17
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
(10,1)Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada-6014139) -
2014 - CRC - 9/16/13
i-10 INDEX
Service (cont'd)Publications Ordering
Information . . . . . . . . . . . . . . . . .13-11
Scheduling Appointments . . . . . 13-7
Vehicle Messages . . . . . . . . . . . . 5-52
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . 5-22
Servicing the Airbag . . . . . . . . . . . 3-27
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-19
Out of Park . . . . . . . . . . . . . . . . . . . 9-20
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-3
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-14
Sport Mode Light . . . . . . . . . . . . . . 5-23
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-25
Start Remote . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Starting and Stopping the Vehicle . . . . . . . . . . . . . . . . . . . . . . . 9-18 Starting the Vehicle
Messages . . . . . . . . . . . . . . . . . . . . 5-53
Status Screens Charging . . . . . . . . . . . . . . . . . . . . . 9-49
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-6 Wheel Adjustment . . . . . . . . . . . . . 5-5
Wheel Controls . . . . . . . . . . . . . . . . 5-5
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . 4-4
Floor Console . . . . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-2
Instrument Panel . . . . . . . . . . . . . . 4-1
Umbrella . . . . . . . . . . . . . . . . . . . . . . . 4-4
Storage Compartments . . . . . . . . . 4-1
Storing the Tire Sealant and Compressor Kit . . . . . . . . . 10-69
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-11
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-20
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 9-38
Infotainment . . . . . . . . . . . . 7-1, 13-15
System Operation . . . . . . . . . . . . . 9-21T
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-15 Immobilizer . . . . . . . . . . . . . . . . . . . 2-15
Tires Buying New Tires . . . . . . . . . . . 10-55
Chains . . . . . . . . . . . . . . . . . . . . . . 10-60
Designations . . . . . . . . . . . . . . . 10-43
Different Size . . . . . . . . . . . . . . . 10-57
If a Tire Goes Flat . . . . . . . . . . 10-61
Inflation Monitor System . . . . 10-49
Inspection . . . . . . . . . . . . . . . . . . 10-52
Lifting the Vehicle . . . . . . . . . . . . . 10-3
Messages . . . . . . . . . . . . . . . . . . . . 5-53
Pressure Light . . . . . . . . . . . . . . . . 5-26
Pressure Monitor System . . . 10-48
Rotation . . . . . . . . . . . . . . . . . . . . 10-53
Sealant andCompressor Kit . . . . . . . . . . . 10-62
Sealant and Compressor
Kit, Storing . . . . . . . . . . . . . . . . 10-69
Sidewall Labeling . . . . . . . . . . . 10-42
Terminology and Definitions . . . . . . . . . . . . . . . . . 10-44
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-57