2014 CHEVROLET SS service

Black plate (12,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
11-12 Service and Maintenance
Recommended Fluids
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Engine Oil Use only engine oil licensed to the dexos1
®specification of the proper
SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended.
See Engine Oil on page 10-6.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. SeeEngine Coolant on page 10-12.
Hydraulic Brake System DOT 4 Hydraulic Brake Fluid (GM Part No. 19299570). Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.
Automatic Transmission DEXRON
®-VI Automatic Transmission Fluid.
Rear Axle Castrol SAF Carbon Modified SAE 75W/85 API GL5 Differential Oil (GM Part No. 92184900).
Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. 12346241).
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668) or lubricant meeting
requirements of NLGI #2, Category LB or GC-LB.
Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770) or Dielectric Silicone Grease (GM Part No. 12345579).
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Black plate (13,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
Service and Maintenance 11-13
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Numbers ACDelco Part Numbers
Engine Air Cleaner/Filter 92066873 A3149C
Engine Oil Filter 89017524 PF48
Passenger Compartment Air Filter 92184248 CF182
Spark Plugs 12621258 41-110
Wiper Blades
Driver Side 92219233 —
Passenger Side 92219234 —
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Black plate (14,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
11-14 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed
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Black plate (15,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
Service and Maintenance 11-15
DateOdometer
Reading Serviced By Services Performed
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Black plate (16,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
11-16 Service and Maintenance
DateOdometer
Reading Serviced By Services Performed
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Black plate (1,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12-2 for the vehicle's
engine code.
Service Parts
Identification Label
This label, on the rear load floor,
behind the spare tire tub, has the
following information:
.Vehicle Identification
Number (VIN).
.Model designation.
.Paint information.
.Production options and special
equipment.
Do not remove this label from the
vehicle.
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Black plate (1,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications Ordering Information . . . . . . 13-11
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-13
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-14
Infotainment System . . . . . . . . 13-15
Radio Frequency Identification (RFID) . . . . . . . 13-15
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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Black plate (3,1)Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-6014851) - 2014 -
1st Edition - 8/22/13
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
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