2014 CHEVROLET EXPRESS CARGO VAN towing

Black plate (83,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
Vehicle Care 10-83
{Caution
If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
Towing the Vehicle
{Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash
or hook to the chassis
components —including the front
and rear subframes, suspension
control arms, and links —during
towing and recovery of a disabled
vehicle, or when securing the
vehicle. Use the proper nylon
strap harnesses around the tires
to secure the vehicle.
Have the vehicle towed on a flatbed
car carrier or a wheel lift tow truck.
If a wheel lift tow truck is used, the
drive wheels cannot contact the
road while the vehicle is being
towed. A wheel dolly must be used
to lift all drive wheels off the ground. Consult your dealer or a
professional towing service if the
disabled vehicle must be towed.
To tow the vehicle behind another
vehicle for recreational purposes,
such as behind a motor home, see
“Recreational Vehicle Towing”
following.
Recreational Vehicle
Towing
Recreational vehicle towing means
towing the vehicle behind another
vehicle, such as behind a motor
home. The two most common types
of recreational vehicle towing are
known as dinghy towing and dolly
towing. Dinghy towing is towing the
vehicle with all four wheels on the
ground. Dolly towing is towing the
vehicle with two wheels on the
ground and two wheels up on a
device known as a dolly.

Black plate (84,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
10-84 Vehicle Care
Here are some important things to
consider before recreational vehicle
towing:
.What is the towing capacity of
the towing vehicle? Be sure to
read the tow vehicle
manufacturer's
recommendations.
.What is the distance that will be
traveled? Some vehicles have
restrictions on how far and how
long they can tow.
.Is the proper towing equipment
going to be used? See your
dealer or trailering professional
for additional advice and
equipment recommendations.
.Is the vehicle ready to be
towed? Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Dinghy Towing
Two-Wheel-Drive Vehicles
{Caution
If the vehicle is towed with all four
wheels on the ground, the
drivetrain components could be
damaged. The repairs would not
be covered by the vehicle
warranty. Do not tow the vehicle
with all four wheels on the
ground.Two-wheel-drive vehicles should not
be towed with all four wheels on the
ground. Two-wheel-drive
transmissions have no provisions
for internal lubrication while being
towed.
All-Wheel-Drive Vehicles
The vehicle was not designed to be
towed with all four wheels on the
ground. To properly tow these
vehicles, they should be placed on
a platform trailer with all four wheels
off the ground.
{Caution
Towing an all-wheel-drive vehicle
with all four wheels on the
ground, or even with only two of
its wheels on the ground, will
damage drivetrain components.
Do not tow an all-wheel-drive
vehicle with any of its wheels on
the ground.

Black plate (85,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
Vehicle Care 10-85
Dolly Towing
Rear Towing (Rear Wheels Off the
Ground)–Two-Wheel-Drive
Vehicles
Use the following procedure to tow
the vehicle from the rear:
1. Attach the dolly to the tow
vehicle following the dolly
manufacturer's instructions.
2. Drive the rear wheels onto the dolly. 3. Firmly set the parking brake.
See Parking Brake on
page 9-32.
4. Put the transmission in P (Park).
5. Secure the vehicle to the dolly following the manufacturer's
instructions.
6. Use an adequate clamping device designed for towing to
ensure that the front wheels are
locked into the straight position.
7. Turn the ignition to LOCK/OFF. If the tow vehicle will not be
started or driven for six weeks or
more, remove the battery cable
from the negative terminal (post)
of the battery to prevent the
battery from draining while
towing. Rear Towing (Rear Wheels Off the
Ground)
–All-Wheel-Drive
Vehicles
The vehicle was not designed to be
towed with two wheels on the
ground. To properly tow these
vehicles, they should be placed on
a platform trailer with all four wheels
off the ground.

Black plate (86,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
10-86 Vehicle Care
{Caution
Towing an all-wheel-drive vehicle
with all four wheels on the
ground, or even with only two of
its wheels on the ground, will
damage drivetrain components.
Do not tow an all-wheel-drive
vehicle with any of its wheels on
the ground.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and
Lubricants on page 11-12.
Washing the Vehicle
To preserve the vehicle's finish,
wash it often and out of direct
sunlight.
{Caution
Do not use petroleum-based,
acidic, or abrasive cleaning
agents as they can damage the
vehicle's paint, metal, or plastic
parts. If damage occurs, it would
not be covered by the vehicle
warranty. Approved cleaning(Continued)
Caution (Continued)
products can be obtained from
your dealer. Follow all
manufacturer directions regarding
correct product usage, necessary
safety precautions, and
appropriate disposal of any
vehicle care product.
{Caution
Avoid using high-pressure
washes closer than 30 cm (12 in)
to the surface of the vehicle. Use
of power washers exceeding
8,274 kPa (1,200 psi) can result
in damage or removal of paint
and decals.

Black plate (2,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
11-2 Service and Maintenance
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services.
Normal Service
All maintenance services, including
those listed under Additional
Required Services, are for
vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. SeeVehicle Load Limits
on page 9-10.
.Are driven on reasonable road
surfaces within legal driving
limits.
.Use the recommended fuel. See
Fuel on page 9-42.
Severe Service
In addition to the normal service
schedule, some vehicles require
service more often. Severe service
is for vehicles that are:
.Mainly driven in heavy city traffic
in hot weather.
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high-speed or
competitive driving.
.Used for taxi, police, or delivery
service.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools, (Continued)
Warning (Continued)
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. SeeDoing Your Own
Service Work on page 10-4.

Black plate (6,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
13-6 Customer Information
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.

Black plate (10,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
13-10 Customer Information
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3-21.

Black plate (3,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
INDEX i-3
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Cluster, Instrument . . . . . . . . . . . . 5-10
Collision Damage Repair . . . . . . 13-9
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-4 Messages . . . . . . . . . . . . . . . . . . . . 5-31
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 9-33
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-12
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-13
Cooling System . . . . . . . . . . . . . . . 10-17 Engine Messages . . . . . . . . . . . . 5-32
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Cruise Control . . . . . . . . . . . . . . . . . 9-35 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25 Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-7
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 7-17
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5 Door
Ajar Messages . . . . . . . . . . . . . . . 5-31
Cargo Door Relocking . . . . . . . . . 2-7
Delayed Locking . . . . . . . . . . . . . . . 2-7
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Rear Doors . . . . . . . . . . . . . . . . . . . 2-10
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Drive Belt Routing, Engine . . . . . 12-5
Drive Systems All-Wheel Drive . . . . . . . 9-31, 10-29
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-25
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-48
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-19
Highway Hypnosis . . . . . . . . . . . . . 9-6
Hill and Mountain Roads . . . . . . . 9-7
If the Vehicle is Stuck . . . . . . . . . . 9-9
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-4