Black plate (10,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
13-10 Customer Information
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service on page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section. If the airbag has inflated, see
What
Will You See after an Airbag
Inflates? on page 3-27.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
Black plate (13,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
Customer Information 13-13
Call 1-800-458-8006, or write:
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit , MI 48232-5169
In Canada, call 1‐888‐446‐2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa , Ontario L1H 8P7Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
.How fast the vehicle was
traveling.
Black plate (1,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-2
Accessory Power . . . . . . . . . . . . . . 9-19
Active Emergency Braking System . . . . . . . . 1-18, 9-54
Adaptive Cruise Control . . . . . . . 9-37
Adaptive Forward
Lighting (AFL) . . . . . . . . . . . . . . . . . 6-5
Adaptive Forward Lighting (AFL) Light . . . . . . . . . . . . . . . . . . . 5-28
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-70
Additional Information OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Adjustments
Lumbar, Front Seats . . . . . . . . . . . 3-4
Thigh Support . . . . . . . . . . . . . . . . . 3-5
Air Cleaner/Filter, Engine . . . . . 10-14
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 8-9
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-8 Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . 3-34
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . 3-27
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-28
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-26
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . 3-27
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-25
Where Are the Airbags? . . . . . . 3-24
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-33
Passenger Status Indicator . . . 5-18
Readiness Light . . . . . . . . . . . . . . 5-17
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-33
System Check . . . . . . . . . . . . . . . . 3-22
Alarm Vehicle Security . . . . . . . . . . . . . . 2-16
Alert Side Blind Zone (SBZA) . . . . . . 9-56
All-Wheel Drive . . . . . . . . . 9-26, 10-26 Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-27
Warning Light . . . . . . . . . . . . . . . . . 5-23
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . 10-69
Interior . . . . . . . . . . . . . . . . . . . . . . 10-74
Armrest Storage . . . . . . . . . . . . . . . . 4-2
Assistance Systems for
Driving . . . . . . . . . . . . . . . . . . . . . . . 9-51
Assistance Systems for Parking and Backing . . . . . . . . . 9-46
Automatic Door Locks . . . . . . . . . . . . . . . . . . . 2-13
Headlamp System . . . . . . . . . . . . . 6-4
Transmission . . . . . . . . . . . . . . . . . 9-23
Transmission Fluid . . . . . . . . . 10-14
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 9-25
Shift Lock ControlFunction Check . . . . . . . . . . . 10-27
Black plate (7,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
INDEX i-7
LightsAirbag Readiness . . . . . . . . . . . . . 5-17
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 5-23
Brake System Warning . . . . . . . 5-22
Charging System . . . . . . . . . . . . . 5-19
Cruise Control . . . . . . . . . . . . . . . . 5-29
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-29
Engine Coolant Temperature Warning . . . . . . . 5-26
Engine Oil Pressure . . . . . . . . . . 5-27
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-4
High-Beam On . . . . . . . . . . . . . . . . 5-28
High/Low Beam Changer . . . . . . 6-3
Lane Departure Warning . . . . . . 5-24
Low Fuel Warning . . . . . . . . . . . . 5-27
Safety Belt Reminders . . . . . . . . 5-17
Security . . . . . . . . . . . . . . . . . . . . . . 5-28
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 5-23
StabiliTrak
®OFF . . . . . . . . . . . . . 5-25
Tire Pressure . . . . . . . . . . . . . . . . . 5-26
Traction Control System (TCS)/StabiliTrak
®. . . . . . . . . . 5-25
Traction Off . . . . . . . . . . . . . . . . . . . 5-25
Limited-Slip Differential . . . . . . . . 9-34 Locks
Automatic Door . . . . . . . . . . . . . . . 2-13
Delayed Locking . . . . . . . . . . . . . . 2-13
Door . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Lockout Protection . . . . . . . . . . . . 2-13
Power Door . . . . . . . . . . . . . . . . . . . 2-12
Safety . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Low Fuel Warning Light . . . . . . . . 5-27
Low-Profile Tires . . . . . . . . . . . . . . 10-43
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-42
Lumbar Adjustment . . . . . . . . . . . . . 3-4 Front Seats . . . . . . . . . . . . . . . . . . . . 3-4
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . .11-16
Maintenance Schedule Recommended Fluidsand Lubricants . . . . . . . . . . . . .11-13
Malfunction Indicator Lamp . . . . 5-19
Manual Mode . . . . . . . . . . . . . . . . . . 9-25
Memory Features . . . . . . . . . . . . . . . 1-8
Memory Seats . . . . . . . . . . . . . . . . . . 3-6 Messages
Airbag System . . . . . . . . . . . . . . . . 5-45
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-37
Brake System . . . . . . . . . . . . . . . . 5-37
Compass . . . . . . . . . . . . . . . . . . . . . 5-37
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-38
Engine Cooling System . . . . . . . 5-39
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-39
Engine Power . . . . . . . . . . . . . . . . 5-40
Fuel System . . . . . . . . . . . . . . . . . . 5-40
Key and Lock . . . . . . . . . . . . . . . . . 5-40
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Object Detection System . . . . . 5-41
Ride Control System . . . . . . . . . . 5-44
Safety Belt . . . . . . . . . . . . . . . . . . . . 5-45
Security . . . . . . . . . . . . . . . . . . . . . . 5-45
Service Vehicle . . . . . . . . . . . . . . . 5-45
Starting the Vehicle . . . . . . . . . . . 5-46
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46
Transmission . . . . . . . . . . . . . . . . . 5-47
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-36
Vehicle Reminder . . . . . . . . . . . . . 5-47
Vehicle Speed . . . . . . . . . . . . . . . . 5-47
Washer Fluid . . . . . . . . . . . . . . . . . 5-47
Black plate (8,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
i-8 INDEX
MirrorsAutomatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-21
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-19
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-20
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-20
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Tilt in Reverse . . . . . . . . . . . . . . . . 2-20
Mirrors, Interior Rearview . . . . . . 2-21
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 9-31 Driver Control . . . . . . . . . . . . . . . . . 9-31
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-50
N
NavigationOnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Net, Convenience . . . . . . . . . . . . . . 4-4
New Vehicle Break-In . . . . . . . . . . 9-15
O
Object Detection System
Messages . . . . . . . . . . . . . . . . . . . . 5-41
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-14 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14 Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . 10-10
Engine Oil Life System . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . . 5-39
Pressure Light . . . . . . . . . . . . . . . . 5-27
Older Children, Restraints . . . . . 3-35
Online Owner Center . . . . . . . . . . 13-4
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-22
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Emergency . . . . . . . . . . . 14-2
OnStar®Navigation . . . . . . . . . . . . 14-2
OnStar®Overview . . . . . . . . . . . . . 14-1
OnStar®Security . . . . . . . . . . . . . . 14-2
OnStar®Vehicle
Diagnostics . . . . . . . . . . . . . . . . . . 14-5
Ordering
Service Publications . . . . . . . . .13-11
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Overheating, Engine . . . . . . . . . . 10-21
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 9-20
Shifting Out of . . . . . . . . . . . . . . . . 9-21
Parking Brake and P (Park)Mechanism Check . . . . . . . . 10-28
Over Things That Burn . . . . . . . 9-21
Parking Brake Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Parking or Backing
Assistance Systems . . . . . . . . . . 9-46
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-18
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Passenger Sensing System . . . 3-28
Perchlorate Materials Requirements, California . . . . . 10-2
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-48
Power Door Locks . . . . . . . . . . . . . . . . . . . 2-12
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Protection, Battery . . . . . . . . . . . . . 6-9
Black plate (9,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
INDEX i-9
Power (cont'd)Retained Accessory (RAP) . . . 9-19
Seat Adjustment . . . . . . . . . . . . . . . 3-3
Windows . . . . . . . . . . . . . . . . . . . . . 2-21
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-15
Program Courtesy Transportation . . . . . . 13-7
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-15
Statement . . . . . . . . . . . . . . . . . . 13-15
Reading Lamps . . . . . . . . . . . . . . . . . 6-7
Rear Climate Control System . . . 8-6
Rear Seat Pass-Through Door . . . . . . . . . . 3-12
Rear Seats . . . . . . . . . . . . . . . . . . . . 3-10 Heated . . . . . . . . . . . . . . . . . . . . . . . 3-12
Rearview Mirrors
Automatic Dimming . . . . . . . . . . . 2-21 Reclining Seatbacks . . . . . . . . . . . . 3-5
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 11-13
Records Maintenance . . . . . . . . . . . . . . . . .11-16
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-67
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . 2-2, 2-3
Remote Vehicle Start . . . . . . . . . . . 2-9
Replacement Bulbs . . . . . . . . . . . 10-31
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-34
Maintenance . . . . . . . . . . . . . . . . .11-14
Replacing Airbag System . . . . . . 3-34
Replacing LATCH System Parts after a Crash . . . . . . . . . . . 3-48
Replacing Safety Belt System Parts after a Crash . . . 3-21
Reporting Safety Defects Canadian Government . . . . . . 13-12
General Motors . . . . . . . . . . . . . 13-12
U.S. Government . . . . . . . . . . . 13-12
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-41 Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . 9-19
Reverse Tilt Mirrors . . . . . . . . . . . . 2-20
Ride Control Systems Enhanced TractionSystem (ETS) . . . . . . . . . . . . . . . 9-34
Messages . . . . . . . . . . . . . . . . . . . . 5-44
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . 9-7
Roadside Service . . . . . . . . . . . . . . 13-5
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . 2-25
Rotation, Tires . . . . . . . . . . . . . . . . 10-55
Routing, Engine Drive Belt . . . . . 12-4
Run-Flat Tires . . . . . . . . . . . . . . . . 10-42
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-22
S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-13Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Extender . . . . . . . . . . . . . . . . . . . . . . 3-20
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-14
Lap-Shoulder Belt . . . . . . . . . . . . 3-15
Messages . . . . . . . . . . . . . . . . . . . . 5-45
Black plate (10,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
i-10 INDEX
Safety Belts (cont'd)Reminders . . . . . . . . . . . . . . . . . . . . 5-17
Replacing after a Crash . . . . . . 3-21
Use During Pregnancy . . . . . . . . 3-20
Safety Defects Reporting Canadian Government . . . . . . 13-12
General Motors . . . . . . . . . . . . . 13-12
U.S. Government . . . . . . . . . . . 13-12
Safety Locks . . . . . . . . . . . . . . . . . . . 2-14
Safety System Check . . . . . . . . . . 3-20
Scheduling Appointments . . . . . . 13-7
Seats
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated and Ventilated Front . . . 3-8
Heated, Rear . . . . . . . . . . . . . . . . . 3-12
Lumbar Adjustment, Front . . . . . 3-4
Memory . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Power Adjustment, Front . . . . . . 3-3
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Reclining Seatbacks . . . . . . . . . . . 3-5
Securing Child Restraints . . . . . . . . . . . . . . 3-49, 3-51 Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Messages . . . . . . . . . . . . . . . . . . . . 5-45
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-2
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-16
Vehicle Alarm . . . . . . . . . . . . . . . . . 2-16
Service . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Accessories andModifications . . . . . . . . . . . . . . . . 10-2
Doing Your Own Work . . . . . . . . 10-3
Engine Soon Light . . . . . . . . . . . . 5-19
Maintenance Records . . . . . . .11-16
Maintenance, General Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering Information . . . . . . . . . . . . . . . . .13-11
Scheduling Appointments . . . . . 13-7
Vehicle Messages . . . . . . . . . . . . 5-45
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . 5-23
Servicing the Airbag . . . . . . . . . . . 3-33
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-27 Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 9-20
Out of Park . . . . . . . . . . . . . . . . . . . 9-21
Side Blind Zone Alert (SBZA) . . . . . . . . . . . . . . . . . 9-56
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-5
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-14
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-25
Start Vehicle, Remote . . . . . . . . . . 2-9
Starter Switch Check . . . . . . . . . 10-27
Starting the Engine . . . . . . . 1-4, 9-17
Starting the Vehicle Messages . . . . . . . . . . . . . . . . . . . . 5-46
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Heated Wheel . . . . . . . . . . . . . . . . . 5-3
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3