2014 CADILLAC CTS phone

Black plate (5,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
Customer Information 13-5
Cadillac Owner Centre
(Canada) cadillacowner.ca
Take a trip to the Cadillac Owner
Centre:
.Chat live with online help
representatives.
.Locate owner resources such as
lease-end, financing, and
warranty information.
.Retrieve favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
.Download owner manuals.
.Find Cadillac-recommended
maintenance services.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 6 years/
110 000 km (70,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make
any changes or discontinue the
Roadside Service program at any
time without notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may

Black plate (10,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
13-10 Customer Information
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service on page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section. If the airbag has inflated, see
What
Will You See after an Airbag
Inflates? on page 3-27.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be

Black plate (15,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
Customer Information 13-15
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garagedoor openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (6,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
14-6 OnStar
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of thevehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See
Radio Frequency Statement on
page 13-15.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com (U.S.) or OnStar.ca
(Canada)
The website provides access to
account information, allows
management of the OnStar
subscription, and viewing of videos
of each service. Get subscription
plan pricing and sign up for OnStar
Vehicle Diagnostics. Click on the
“My Account”
tab on the home
page. The website navigation and
services provided may vary by
country.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To

Black plate (3,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
INDEX i-3
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5 Messages . . . . . . . . . . . . . . . . . . . . 5-37
Competitive Driving Mode . . . . . 9-33
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 9-30
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-4
Convex Mirrors . . . . . . . . . . . . . . . . 2-19
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-16
Engine Temperature Warning Light . . . . . . . . . . . . . . . 5-26
Cooling System . . . . . . . . . . . . . . . 10-16 Engine Messages . . . . . . . . . . . . 5-39
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Cruise Control . . . . . . . . . . . . . . . . . 9-34 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Messages . . . . . . . . . . . . . . . . . . . . 5-38 Cruise Control, Active . . . . . . . . . 9-37
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-2
Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information
Service PublicationsOrdering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-13
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-4
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . 2-13
Differential, Limited-Slip . . . . . . . 9-34
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-6 Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 5-29
Ajar Messages . . . . . . . . . . . . . . . 5-38
Delayed Locking . . . . . . . . . . . . . . 2-13
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Power Locks . . . . . . . . . . . . . . . . . . 2-12
Rear Seat Pass-Through . . . . . 3-12
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 9-26, 10-26
Driver Assistance Systems . . . . 9-45
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-30
Driver Mode Control . . . . . . . . . . . 9-31
Driving Assistance Systems . . . . . . . . . . 9-51
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-65
Competitive . . . . . . . . . . . . . . . . . . . 9-33
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-21
Highway Hypnosis . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . 9-8
If the Vehicle is Stuck . . . . . . . . . 9-10
Loss of Control . . . . . . . . . . . . . . . . 9-5

Black plate (11,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6081492) - 2014 - CRC 2nd Edition - 11/18/13
INDEX i-11
Storage AreasArmrest . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-3
Convenience Net . . . . . . . . . . . . . . 4-4
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-2
Instrument Panel . . . . . . . . . . . . . . 4-1
Storage Compartments . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-10
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-24
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System
Active Emergency Braking . . . . 9-54
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 9-52
Infotainment . . . . . . . . . . . . 7-1, 13-15
Systems Driver Assistance . . . . . . . . . . . . . 9-45
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-14
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-18Immobilizer . . . . . . . . . . . . . . . . . . . 2-18
Thigh Support Adjustment . . . . . . 3-5
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Tires
Buying New Tires . . . . . . . . . . . 10-57
Chains . . . . . . . . . . . . . . . . . . . . . . 10-62
Designations . . . . . . . . . . . . . . . 10-45
Different Size . . . . . . . . . . . . . . . 10-59
If a Tire Goes Flat . . . . . . . . . . 10-63
Inflation Monitor System . . . . 10-51
Inspection . . . . . . . . . . . . . . . . . . 10-55
Low Profile . . . . . . . . . . . . . . . . . 10-43
Messages . . . . . . . . . . . . . . . . . . . . 5-46
Pressure . . . . . . . . . . . . . . . . . . . . 10-50
Pressure Light . . . . . . . . . . . . . . . . 5-26
Pressure Monitor System . . . 10-50
Rotation . . . . . . . . . . . . . . . . . . . . 10-55
Run-Flat . . . . . . . . . . . . . . . . . . . . 10-42
Sidewall Labeling . . . . . . . . . . . 10-44
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-46
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-59
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-61
Wheel Replacement . . . . . . . . 10-61
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-57
Winter . . . . . . . . . . . . . . . . . . . . . . 10-42 Towing
Driving Characteristics . . . . . . . . 9-65
Equipment . . . . . . . . . . . . . . . . . . . . 9-69
General Information . . . . . . . . . . 9-65
Recreational Vehicle . . . . . . . . 10-67
Trailer . . . . . . . . . . . . . . . . . . 9-68, 9-69
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-66
Track Events and Competitive Driving . . . . . . . . . . . 9-6
Traction Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 5-25
Limited-Slip Differential . . . . . . . 9-34
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-25
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . 9-30
Trailer Towing . . . . . . . . . . . . . . . . . . 9-68, 9-69
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-23
Fluid, Automatic . . . . . . . . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . 13-7
Trip Odometer . . . . . . . . . . . . . . . . . 5-14
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14