Page 287 of 323
Once the BMW Response Center has re‐
ceived your Emergency Request, the BMW
Response Center contacts you and takes
further steps to help you.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
For this purpose, data that are used to de‐
termine the necessary rescue measures,
such as the current position of the vehicle
if it can be established, are transmitted to
the BMW Response Center.▷If the LED is flashing but the BMW Re‐
sponse Center cannot be heard on the
hands-free system, the hands-free system
may be malfunctioning. However, the
BMW Response Center may still be able to
hear you.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
quest is automatically initiated immediately af‐
ter a severe accident. Automatic Collision Noti‐
fication is not affected by pressing the SOS
button.
Roadside Assistance
Service availability Roadside Assistance can be reached around
the clock in many countries. You can obtain as‐
sistance there in the event of a vehicle break‐
down.
Roadside Assistance The Roadside Assistance, refer to page 252,
phone number can be viewed on the iDrive or a
connection to Roadside Assistance can be es‐
tablished directly.
Warning triangle
The warning triangle is located in the cargo
area.
Open the left side panel and press the tab to
release the fastening.
First aid kit
The first aid kit is located in a storage compart‐
ment on the right side in the cargo area.
Some of the articles contained in the first aid
pouch have a limited service life.
Check the expiration dates of the contents
regularly and replace any items promptly.
Jump-starting Notes
If the battery is discharged, an engine can be
started using the battery of another vehicle
and two jumper cables. Only use jumper ca‐
bles with fully insulated clamp handles.
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
Do not touch live parts
To avoid the risk of potentially fatal in‐
jury, always avoid all contact with electrical
components while the engine is running.◀
Seite 287Breakdown assistanceMobility287
Online Edition for Part no. 01 40 2 910 876 - VII/13
Page 288 of 323
Preparation1.Check whether the battery of the other ve‐
hicle has a voltage of 12 volts and approxi‐
mately the same capacitance in Ah. This
information can be found on the battery.2.Switch off the engine of the assisting vehi‐
cle.3.Switch off any electronic systems/power
consumers in both vehicles.
Bodywork contact between vehicles
There must not be any contact between
the bodies of the two vehicles, otherwise there
is a danger of shorting.◀
Starting aid terminals Connecting order
Connect the jumper cables in the correct
order; otherwise, there is the danger of injury
from sparking.◀
The so-called starting aid terminal in the en‐
gine compartment acts as the battery's posi‐
tive terminal. Open the cover in the direction of
the arrow.
The body ground or a special nut acts as the
negative terminal.
Connecting jumper cables
1.Fold open the cover of the BMW starting-
aid terminal. To do so, pull the tab.2.Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting
aid terminal of the vehicle providing assis‐
tance.3.Attach the other end of the cable to the
positive terminal of the battery, or to the
corresponding starting aid terminal of the
vehicle to be started.4.Attach one terminal clamp of the negative
jumper cable to the negative terminal of
the battery, or to the corresponding engine
or body ground of the vehicle providing as‐
sistance.5.Attach the other end of the cable to the
negative terminal of the battery, or to the
corresponding engine or body ground of
the vehicle to be started.
Starting the engine
Never use spray fluids to start the engine.
1.Start the engine of the assisting vehicle
and let it run for several minutes at an in‐
creased idle speed.2.Start the engine of the vehicle being
started in the usual way.
If the first starting attempt is not success‐
ful, wait a few minutes before making an‐Seite 288MobilityBreakdown assistance288
Online Edition for Part no. 01 40 2 910 876 - VII/13
Page 289 of 323
other attempt in order to allow the dis‐
charged battery to recharge.3.Let both engines run for several minutes.4.Disconnect the jumper cables in the re‐
verse order.
Check the battery and recharge if necessary.
Tow-starting and towing Observe applicable laws and regulations
Observe applicable laws and regulations
for tow-starting and towing.◀
No additional passengers
Do not transport any passengers other
than the driver in a vehicle that is being
towed.◀
Transporting your vehicle
Note Your vehicle is not permitted to be towed.
Therefore, contact a service center in the
event of a breakdown.
Do not have the vehicle towed
Have your vehicle transported on a load‐
ing platform only; otherwise, damage may oc‐
cur.◀
Tow truck
Do not lift the vehicle
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage
may result.◀
Use the tow fitting screwed in at the front for
maneuvering the vehicle only.
Towing other vehicles
General information Light towing vehicle
Your vehicle must not be lighter than the
vehicle being towed; otherwise, it will not be
possible to control vehicle response.◀
Attaching the tow bar/tow rope correctly
Attach the tow bar or tow rope to the tow
fitting; connecting it to other vehicle parts may
cause damage.◀▷Switch on the hazard warning system, de‐
pending on local regulations.▷If the electrical system has failed, clearly
identify the vehicle being towed by placing
a sign or a warning triangle in the rear win‐
dow.
Towing methods when towing other
vehicles
Tow bar The tow fittings used should be on the same
side on both vehicles.
Should it prove impossible to avoid mounting
the tow bar at an offset angle, please observe
the following:
▷Clearance and maneuvering capability will
be sharply limited during cornering.▷The tow bar will generate lateral forces if it
is attached offset.
Tow rope
When starting to tow the vehicle, make sure
that the tow rope is taut.
Seite 289Breakdown assistanceMobility289
Online Edition for Part no. 01 40 2 910 876 - VII/13