2014 Acura MDX navigation update

297

Troubleshooting
Guidance, Routing
Troubleshooting
Guidance, Routing
Problem
Solution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.
The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route. 2Route Preference
P. 54
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-up
messages?
Press the SETTINGS button. Select Navi Settings > Routing , and set Traffic
Rerouting to Off . 2Traffic Rerouting
P. 58
The street I’m on is not shown on the map screen.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 313
The vehicle position icon is not following the road and
the “GPS icon” text in th e upper left hand corner of
the screen is white or missing.
• Check that the GPS antenna (located in the dashboard) is not blocked. For best reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devi ces can interfere with the GPS reception.
Please consult a dealer. 2 GPS System
P. 310
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got to
my destination.
Your route has entered an unverified area. 2Unverified Routing
P. 56
How do I stop the map from rotating as I drive along?
Press the SETTINGS button. Select Navi Settings > Map > View > North-Up , or say
d “Display north-up” to change the map orientation.
The “time to destination” display sometimes increases
even though I am getting closer to my destination.
If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.
This is normal. The navigation system is un aware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal. 2 GPS System
P. 310
Continued

299

Troubleshooting
Update, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map ErrorsDisplay, AccessoriesMiscellaneous Questions
Problem
Solution
My city is not part of a fully verified detailed coverage
area.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2 Map Coverage
P. 313
Does the navigation system work outside North
America?
The navigation system contains maps for the 50 U.S. states, Canada, Puerto Rico, and
Mexico. The navigation system will not work in other countries. 2Map Coverage
P. 313
How do I report errors I find in the database?
Minor errors are bound to occur in a large database. If you encounter major errors, see2Reporting Errors
P. 312
Problem
Solution
The display appears dim when starting the car in really
cold weather.
This is normal. The display will become brighter after a few minutes.
Problem
Solution
My battery was disconnected or went dead, and the
navigation system is asking for a code.
Set the power mode to ON, and press and hold the 9 (Power) button for two
seconds. The system should reactivate. If you have installed an aftermarket system,
contact a dealer.

304

Error Messages
Pandora®
Troubleshooting
Pandora®If an error occurs while playing Pandora®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error Message
Solution
Incompatible USB Device
Please Check Owner’s Manual
Appears when an incompatible device is connected. Disconnect the
device. Then turn the audio system off, and turn it again. Do not
reconnect the device th at caused the error.
There is no station list in the device.
Please add the station list to your device.
No stations have been created.
Please create a station on the device.
Appears when there is no station list on the device. Use the device to
create a station.
Music licenses force us to limit the number of tracks you may skip each
hour.
Appears when you try to skip a song or select Dislike over the
predetermined number of times in an hour.
Unable to save rating.
Unable to save bookmark
or
Unable to skip
Appears when the commanded operation is failed. Try again later.
No data
Appears when no data is available with Pandora® activated. Reboot
the app and reconnect the device.
PANDORA ver unsupport
Appears when Pandora® version is not supported. Update Pandora®
to the latest version.
PANDORA system maintenance
Appears when the Pandora® server is in maintenance. Try again later.
Cannot connect to PANDORA when stopped. Check your mobile
phone
Appears when Pandora® is unable to play music. Check your device.
Navigation ScreenOn Demand Multi-Use Display
TM

307
Reference Information
System Initialization..............................308
Entering the Security Code ....................308
Acquiring GPS Information ....................308
Startup Confirmation Screen .................309
Map Matching ......................................309
System Limitations ................................310
GPS System...........................................310
Address Calculation ..............................310
Database ..............................................310
Client Assistance ....................................312
Resolving Problems ...............................312
Reporting Errors ....................................312
Acura Client Relations Contact Information . 312 Visiting a Dealer ................................... 312
Map Coverage ..................................... 313
Obtaining a Navigation Update ............ 313
Traffic Information ............................... 314
Operation in Alaska, Hawaii, Canada,
Puerto Rico, and Mexico ..................... 314
Legal Information ................................. 315
Copyrights ........................................... 315
User Agreements ................................. 315
As required by the FCC ........................ 321

311

System Limitations
Database
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in
the wrong location, or have an incorrect
name or address range. A message will
warn you if your route includes unverified
streets. Exercise additional caution when
driving in unve rified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events •
Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update
P. 313
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.

312Reference Information
Client AssistanceResolving ProblemsIf you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues: 2 Troubleshooting
P. 294
There are also FAQs available online at
www.acuranavi.com.
• For traffic-related issues:
2 Traffic
P. 296
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors
P. 312
• Call Acura Client Relations.
2 Acura Client Relations Contact
Information
P. 312
Reporting ErrorsYou can help to improve database
accuracy by reporti ng any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only. 2 Unverified Routing
P. 56
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining a Navigation Update
P. 313
• For vehicle position ic on errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting
P. 294
2System Limitations
P. 310
Acura Client Relations Contact InformationAcura Navi
American Honda Motor Co., Inc.
Acura Client Relations
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 382-2238Visiting a DealerIf you have a question that you cannot
resolve using the available help resources,
you can consult a dealer. Please identify
the specific is sue (e.g., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.

313

Client Assistance
Map Coverage
Reference Information
Map CoverageThe navigation system provides map
coverage for the United States, Canada,
Puerto Rico, and Mexico. The map
coverage consists of accurately mapped
(verified) metropolitan areas and a less
accurate (unverified) rural database. Note
that unverified areas are constantly being
reviewed and converted to verified areas
each year.
Map coverage update information is
available from Acura Client Relations or
online at www.acuranavi.com .
To find navigation system update
information:
1. Visit www.acuranavi.com .
2. Enter your vehicle model and model
year.
3. Click Map Coverage to display a list of
verified coverage areas on the most
recent update.
4. Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
Adobe® Reader® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/ .
Obtaining a Navigation UpdateAcura is continually expanding the scope
of the navigation system. Navigation
system software upgrades may be made
available periodically, usually in the fall of
each year.
To purchase an update:
1.Obtain your vehicle’s VIN number and
the System/Device Information. 2 System Device Information
P. 288
2. Call the Acura Navigation Disc
Fulfillment Center at (888) 549-3798, or
order online at www.acuranavi.com.
An update is not available from a dealer.
However, the dealer may assist you in
obtaining one for you out of courtesy.
There is no program for free updates.

340

Index
Index
DiscPlaying .................................................... 164
Voice Commands List .............................. 329
Display Tracking ......................................... 83 Driving .................................................... 119
Setting ...................................................... 83
Download POI Editing Category ....................................... 51
Importing Category ................................... 50
Setting Destination .................................. 108EEdit Go Home ............................................. 46
Edit Home Entry ....................................... 114
Edit POI Search Radius Along Route ......... 59
Edit/Delete Entry ...................................... 114
Emergency (Place Category) ...................... 98
ENTER Button ............................................... 7
Error Messages ......................................... 300Aha
TM Radio ............................................ 305
CD Player ................................................ 301
Hard Disc Drive (HDD) Audio ................... 302
iPod®/USB Flash Drive ............................. 303
Navigation System ................................... 300
Pandora® ............................................... 304
Estimated Time ........................................... 68
Exit Info..................................................... 125
FFM/AM Radio Playing .................................................... 153
Voice Commands List .............................. 328 Folder List
Disc ........................................................ 168
USB Flash Drive ....................................... 204
Fuel/Auto (Place Category)........................ 98
GGo Home .................................................... 11
Go Home PIN .............................................. 47
Gracenote Info. Update........................... 181
Guidance (Navi Settings) ........................... 62
Guidance Mode.......................................... 63
Guidance Point........................................... 67HHDD Playing .................................................... 171
Voice Commands List.............................. 328
Home Address ...................................... 11, 46
House Number ........................................... 95IImport Phonebook Data.......................... 218
Interface Dial................................................ 7
Intersection .............................................. 110
iPod® Connecting, Disconnecting ............. 183, 199
Playing .................................................... 183
Voice Commands List.............................. 329LLanguage Settings ..................................... 35 Local Search ............................................. 100
Lodging (Place Category) .......................... 98
MMap (Navi Settings) ................................... 69
Map Data Update
Checking Version ................................... 288
Obtaining Update Data ........................... 313
Map Input Editing Avoid Area .................................... 61
Setting Destination ................................. 111
Map Legend ........................................... 9, 79
Map Menu ............................................... 122
Map Screen .............................................. 116 Changing View......................................... 76
Icon ...................................................... 9, 81
Scale ........................................................ 80
Map/Guidance ......................................... 123
MENU Button Changing Route ..................................... 128
Entering a Destination .............................. 88
Multi-View Rear Camera ......................... 290
Music Search HDD ....................................................... 159
iPod® ..................................................... 189
Phonetic Modification ............................. 192
Song By Voice ........................................ 191NNAV Button.......................................... 10, 63
Navigation Menu (Destination) ................ 88
Navigation Menu (Route Option)........... 128