
• We recommend that you use a soft sponge or commercially available lint-free microfibre cloth for cleaning jobs
• Clean Alcantara® surfaces with a slightly damp cotton or woollen cloth or a commercially available lint-free microfibre cloth
General surface soiling of the upholstery and fabric trim can be cleaned with a commercially available foam cleaner.
If the upholstery and fabric trims are generally heavily soiled, consult a Volkswagen dealership for information on suitable cleaning methods before attempting any cleaning. If required, take the vehi-cle to a specialist cleaning company.
Treating stains
When treating stains, it may be necessary to clean the entire surface and not just the stain itself. This particularly applies if the surface shows general signs of wear. The cleaned area could otherwise be lighter than the surrounding area. If in doubt, consult a specialist cleaning company.
Type of stain Recommended cleaning method for seat cushions and upholstery
Water-based stains, e.g. cof-fee, fruit juice. -Moisten a sponge using water from a spray bottle and treat the stain by wiping in a circular motion. -Wipe clean with an absorbent, dry cloth.
Stubborn stains, e.g. choco--Only use detergents that have been approved by Volkswagen. late, foundation. -If required, have the upholstery cleaned by a specialist cleaning compa-ny.
Oily stains, e.g. oil, lipstick. -Only use detergents that have been approved by Volkswagen. -If required, have the upholstery cleaned by a specialist cleaning compa-ny.
A WARNING CD
If there is a fault in the airbag system, the air-bag may not trigger correctly, may not trigger at all or may trigger unexpectedly. This can cause severe or fatal injuries.
• The airbag system should be checked by a qualified workshop as soon as possible.
Q)
If the upholstery on electrically adjustable seats or on seat cushions containing airbag components gets wet, electric components and the vehicle electrics could be damaged.
• Wet seat cushions should be promptly dried out, and their system components checked, at a qualified workshop.
• Do not use steam cleaners as the steam pushes the soiling into the fabric and sets it.
390 Cleaning and maintenance
• High-pressure cleaners and coolant sprays can damage the upholstery.
Q)
• Brushes should be used on carpets and mats only. Other surfaces could be damaged by brushes.
• When washing paste or fine detergent solu-tions are applied with a damp cloth or sponge, visible edges may appear on the upholstery once it has dried. This can be due to substan-ces such as surfactants. These edges are usu-ally difficult or even Impossible to remove.
Q)
• Do not soak Alcantara® under any circum-stances.
• Do not use leather care products, solvents, wax polish, shoe cream, stain removers or sim-ilar products on Alcantara®.
• Do not use brushes if cleaning with liquids. This could damage the surface of the material.

Cleaning leatherette upholstery
,......-('n First read and observe the introductory information and safety warnings & on page 388.
Only use water and neutral detergents to clean the ieatherette upholstery.
CD
Do not use solvents, wax polish, shoe cream, spot removers or similar products on the leath-erette upholstery. These may cause the materi-al to become hard and brittle prematurely.
,......-('n First read and observe the introductory information and safety warnings & on page 388.
Cleaning stowage compartments and drink holders
Some stowage compartments and drink holders have a removable rubber insert in the base.
• Moisten a clean, lint-free cloth with water and clean the parts.
• If this does not provide satisfactory results, use a special solvent-free plastic cleaning product.
Cleaning the ashtray
• Remove and empty the ashtray.
• Wipe the ashtray with a cloth to clean it.
To clean the snuffer, use a toothpick or similar ob-ject to pick out the ashes.
,......-('n First read and observe the introductory Information and safety warnings & on page 388.
• Moisten a clean, lint-free cloth with water and clean the parts.
• Treat plastic parts (inside and outside the vehi-cle) and the dash panel with a special solvent-free plastic cleaning and care product that has been approved by Volkswagen Commercial Vehicles
""'&.
• Treat wooden trims with a mild soap solution.
Cleaning seat belts
,......-('n First read and observe the introductory information and safety warnings & on page 388.
Large particles of dirt on the automatic belt prevent it from roiling back properly and thus from working effectively.
The seat belts must never be removed for cleaning purposes.
3921 Cleaning and maintenance
A WARNING
Cleaning agents that contain solvents cause the surface of the airbag modules to become porous. In an accident that triggers the air-bag, loose plastic parts can cause serious in-jury.
• Never clean the dash panel or the airbag covers with cleansers that contain solvents.
• Carefully pull the dirty seat belt right out and leave it out.
• Clean the seat belt with a mild soap solution.
• Allow the seat belt fabric to dry completely.
• Do not allow the seat belt to roil up until it has dried completely. 11>

A wARNING
Check the condition of all seat belts regularly. If the belt webbing or any other part of the seat belt becomes damaged have it removed and replaced immediately by a qualified workshop. Damaged seat belts are very dan-gerous and can cause severe or fatal injuries.
• Never use chemical cleaning agents on the seat belts or their components. Further-more the seat belts may not come Into con-tact with corrosive fluids, solvents or sharp objects. These could considerably weaken the webbing.
• After cleaning, allow seat belts to dry completely before rolling them up. Otherwise the automatic belt retractors could become damaged and thus Impair their function.
Cleaning cool box
)""""'('n First read and observe the Introductory L.-J,:,JJ Information and safety warnings & on page 388.
Cleaning seat rails
)""""'('n First read and observe the introductory information and safety warnings & on page 388.
Clean the surface of the seat rails on a regular ba-sis
• Use a narrow nozzle on a vacuum cleaner to remove sand, dirt etc. from the seat rails.
Cleaning opaque shades
)""""'('n First read and observe the introductory information and safety warnings & on page 388.
For the best cleaning results have the opaque shades dry cleaned.
A WARNING (ConUnued)
• Avoid allowing foreign bodies or liquids to enter the slot for the seat belt buckle. This could prevent the belt buckle and seat belt from working properly.
• Never try to repair, modify or remove the seat belts yourself.
• Damaged seat belts must be replaced im-mediately with new seat belts approved by Volkswagen Commercial Vehicles for your ve-hicle type. Seat belts subjected to stress and stretched during an accident must be re-placed by a qualified workshop. Renewal may be necessary even if there is no apparent damage. The belt anchorage should also be checked.
• Clean the cool box with a household detergent before using it for the first time and whenever it needs cleaning.
• To prevent mould and mildew from forming in the cool box when it is not being used for long peri-ods, place a folded dry towel between the box and its lid.
CD
If seats are moved when the seat rails are soiled, the seat rails and the seat feet could be damaged.
Please refer to the information on the labels sewn into the opaque shades before cleaning in a wash-ing machine.
Vehicle care and maintenance 393

Accessories, modifications, repairs and renewal of parts
o::n Introduction
This chapter contains information on the following subjects:
Running-in 394
Accessories and replacement parts 395 Service fluids and consumables . . . . . . . . . . . 395
Repairs and technical modifications . . . . . . . . 396
Repairs and faults in the airbag system . . . . . 397
Retrofitting two-way radios . . . . . . . . . . . . . . . . 398
Information stored in the control units . . . . . . . 398 Using a mobile telephone in the vehicle without a connection to the external aerial . . 399
Vehicle lifting points 401
Additional information and warnings:
• Seat belts '*page 79
• Airbag system '*page 87
• Towing a trailer 139
• Ashtray and cigarette lighter 161
• Electrical sockets 163
• Braking, stopping and parking '*page 269
• Pull-away assist systems 282
• ParkPilot 287
• Reversing camera (Rear Assist) '*page 291
• Cruise control system (CCS) 295
• Driver Alert System 315
• Tyre monitoring system 318
• Preparation for working in the engine compart-ment page 350
• Engine oil 353
• Engine coolant '*page 358
• Battery 362
Running-in
r--('n First read and observe the introductory L-J.:.lJ information and safety warnings & on page 394.
Please follow the regulations concerning running-in new parts.
394 I Cleaning and maintenance
• Cleaning and caring for the vehicle exterior 380
• Cleaning and caring for the interior 388
• Consumer information 404
• Radio, provision for mobile tele-phone, infotainment system, navigation system
A WARNING
Unsuitable spare parts and accessories, In-correctly carried out work, modifications and repairs can lead to damage to the vehicle and cause accidents and serious Injuries.
• Volkswagen Commercial Vehicles strongly recommends you use only approved Volks-wagen accessories and Volkswagen Genuine Parts®. These parts and accessories have been specially tested by Volkswagen Com-mercial Vehicles for suitability, reliability and safety.
• Repairs and modifications to your vehicle should only be carried out by a qualified workshop. Qualified workshops have the nec-essary tools, diagnostic equipment, repair In-formation and qualified personnel.
• Never fit parts to your vehicle that are In any way different from the factory-fitted parts.
• Never secure or mount objects such as drink holders or telephone holders on or next to the airbag covers or within the deployment zone of the airbag.
• Only use rim/tyre combinations which have been approved by Volkswagen Commer-cial Vehicles for your vehicle type.
Any new engine has to be run in during the first 1 ,500 kilometres. During its first few hours of run-ning, the internal friction in the engine is greater than later on when all the moving parts have bed-ded down.
The style of driving during the first 1 ,500 kilometres will also affect the engine quality. Even after this time-and especially with a cold engine-drive the .,.

or sensors has been damaged, e.g. by stone im-pact, the windscreen must be replaced. Repairing the crack can lead to malfunction or functional faults in the equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a quali-fied workshop.
A WARNING
Incorrect repairs and modifications can cause functional problems and damage to the vehicle and impair the effectiveness of the driver assist systems. This can result In acci-dents and severe Injuries.
• Repairs and modifications to your vehicle should only be carried out by a qualified workshop.
Repairs and faults in the airbag system
,....,..,. First read and observe the introductory l.-Jo:-11 Information and safety warnings&. on page 394.
Repairs and modifications must always be car-ried out according to Volkswagen Commercial Vehicles specifications"*&.!
Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the body-work should be carried out by a qualified work-shop. System components and airbag system sen-sors might be fitted on these vehicle components.
If you work on the airbag system or remove and in-stall parts of the system when performing other re-pair work, parts of the airbag system may be dam-aged. The consequence may be that, in the event of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and that removed parts do not cause any injuries or envi-ronmental pollution. Qualified workshops are famili-ar with these requirements.
Any modifications to the vehicle's suspension could prevent the airbag system from working properly during a collision. For example, using tyre/ rim combinations which have not been approved by Volkswagen Commercial Vehicles, lowering the vehicle, making modifications to the suspension rate including work on the springs, struts and shock absorbers could cause the forces which are measured by the airbag sensors and sent to the electronic control unit to change. Some changes to the suspension could cause the forces measured by the sensors to increase. This can lead to the airbag system being triggered in collision scenarios
where it normally would not be triggered if modifi-cations to the suspension had not been made. Other modifications can cause the forces meas-ured by the sensors to decrease. therefore pre-venting the airbag system from being triggered when it should have been.
A WARNING
Incorrect repairs and modifications can cause function problems and damage to the vehicle and Impair the effectiveness of the alrbag system. This can result In accidents and serious or even fatal injuries.
• Repairs and modifications to your vehicle should only be carried out by a qualified workshop.
• Alrbag modules cannot be repaired. They must be replaced.
• Never use recycled airbag components or components that have been taken from end-of-life vehicles In your vehicle.
A WARNING
Modifications to the vehicle's suspension, in-cluding the use of unsuitable tyre/rim combi-nations, can cause the alrbag system to work differently and increase the risk of serious or fatal injuries In the event of an accident.
• Never install any components in the sus-pension system that do not have the same characteristics as the original factory-fitted components.
• Never use tyre/rim combinations that have not been approved by Volkswagen Commer-cial Vehicles.
Vehicle care and maintenance 397

Retrofitting two-way radios
.--m First read and observe the introductory L-.lc.U information and safety warnings & on page 394.
You will need an external aerial to use a two-way radio in the vehicle.
Any retrofit installation of electrical or electronic equipment in the vehicle will affect its vehicle type approval. Under certain circumstances, this can negate the type approval for the vehicle.
Volkswagen Commercial Vehicles has approved the vehicle for use with two-way radios providing the following conditions are observed:
• Correct installation of external aerial.
• A maximum transmitting power of 10 watts.
The equipment can only operate at maximum range with an external aerial.
Check first with a qualified workshop if you wish to use a two-way radio with a transmitting power of over 10 watts. Qualified workshops are familiar with the technical options for retrofitting. Volkswa-gen Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this purpose.
Information stored in the control units
.--m First read and observe the introductory L-.lc.U Information and safety warnings & on page 394.
Your vehicle is factory fitted with electronic control units which are responsible for engine and gearbox management. The control units also monitor the function of the exhaust system and the airbags.
These electronic control units continuously evalu-ate data relevant to the vehicle while the vehicle is being driven. Only these data will be stored if there are any faults recorded or any deviations from the specified values. This is generally displayed by the indicator lamps on the instrument cluster.
Special units are required to read and evaluate da-ta stored in the control units.
These data are stored so that specialist workshops can diagnose and solve problems. The following data may have been stored:
• Engine and gearbox-relevant data.
• Speed.
• Direction of travel.
398 Cleaning and maintenance
Please comply with relevant legislation and the in-structions and information given in the operating manuals for radio equipment.
A WARNING
If radio equipment is not secured or not prop-erly secured in the vehicle, it could be flung though the interior during a sudden driving or braking manoeuvre, or In the event of an accident. This can cause Injuries.
• While the vehicle is in motion, always se-cure radio equipment properly outside the airbag deployment zone or stow them away safely.
A CAUTION
If you use two-way radios in the car without an external aerial, electromagnetic radiation in the vehicle could exceed limit values. This also applies to external aerials which have not been correctly installed.
• Two-way radios should only be used In the vehicle If an external aerial Is properly connected.
• Braking power.
• Seat belt monitor.
The control units never record conversations that take place in the vehicle. it is neither possible nor permitted to use the stored data to create move-ment profiles.
When the vehicle is being used, situations may arise in which the stored data (alone or in conjunc-tion with other information such as accident re-ports, vehicle damage, witness statements etc.) can become assignable to a particular person, whereby consultation of an expert and use of the expert's information may be necessary.
In vehicles with an emergency call function via a mobile telephone or other units, the current loca-tion can be transmitted. In the event of an accident in which the control units register that an airbag has been triggered, the system can automatically send out a signal. This depends on your service provider. Transmission is possible only in areas

Additional functions that are contractually agreed with the customer, e.g. vehicle positioning in an emergency, allow certain vehicle data to be trans-mitted from the vehicle.
Event data recorder
The vehicle is not fitted with an event data record-er.
Event data recorders temporarily store vehicle in-formation. This provides precise information in the event of an accident. In vehicles with an airbag system, data that might be relevant in the event of an accident can be stored, e.g. impact speed, belt buckle status, seat positions and trigger speed. The scope of the data is manufacturer-specific.
An event data recorder may only be fitted if the owner has approved the procedure. This is cov-ered by legislation in some countries.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions, such as lane change flash, single door unlocking and displays, can be reprogrammed using special workshop equipment. If this is the case, the de-scriptions in your vehicle wallet will no longer cor-respond with the original functions. Volkswagen Commercial Vehicles recommends that any re-programming should be confirmed in the service schedule under "Workshop comments".
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Reading the vehicle's event memory
There is a diagnostic interface for reading the event memories in the vehicle interior &. Data relating to the function and status of the electronic control units are stored in the event memory. Addi-tional information on the stored data is available from qualified workshops.
The diagnosis interface is located in the footwell on the driver side behind a cover next to the lever for opening the bonnet.
The event memory should only be read and reset by a qualified workshop.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted. Other memory content is overwritten on an on-going ba-sis.
A WARNING
Incorrect use of the diagnostic Interface can cause faults, which can result in accidents and serious injuries.
• Never read the event memory using the di-agnostic Interface yourself.
• The diagnostic Interface should only be read by a qualified workshop.
external aerial
,...--.m First read and observe the introductory L--I=>U information and safety warnings & on page 394.
Both during telephone calls and in standby mode, mobile telephones transmit and receive radio waves, which may also be termed "high-frequency energy". Current scientific literature warns us that radio waves can be harmful to human beings if they exceed certain limits. Government bodies and international committees have introduced threshold values and guidelines to ensure that electromag-netic radiation produced by mobile telephones does not pose a hazard to health. However, there is no proven scientific evidence that demonstrates that cordless telephones are absolutely safe.
For this reason, some experts are calling for more precautions to be taken in the use of mobile tele-phones, by taking steps to reduce the level of per-sonal exposure to electromagnetic radiation.
If a mobile telephone that is not connected to the vehicle's external aerial is used inside the vehicle, the level of electromagnetic radiation could be higher than when the mobile telephone is connec-ted to an integrated aerial or any other external aerial.
If the vehicle is fitted with a suitable hands-free unit which enables the use of innumerable additional functions of Bluetooth® compatible mobile tele-phones, this will satisfy the legal requirements in many countries which permit the use of a mobile telephone in a vehicle only if a hands-free unit is used.
The factory-fitted hands-free system in your vehicle has been developed for use with mobile tele-phones that are compatible with Bluetooth®_ Mo-bile telephones must be carried in a suitable tele-phone holder or be stored securely in the vehicle. If a telephone holder is used it must be securely at-tached to the base plate. This is the only way to .,.
Vehicle care and maintenance 399

If and when
Practical tips
Frequently asked questions
If you suspect that a vehicle fault has arisen or your vehicle has been damaged, read and observe the following information before contacting a Volkswagen Commercial Vehicles dealership or
qualified workshop. You may also find useful infor-mation in the index under the headings "Things to note" or "Checklist".
To note Some possible causes Possible solution
Vehicle battery is discharged. -How to jump start =>page 443. -Recharge vehicle battery 362.
Engine does not start. The incorrect vehicle key is be-Use a valid vehicle key 36. ing used.
Fuel level is too low. Fill the tank 340.
Supplementary heating system Switch off the supplementary heating
Smoke is coming from the is running. system 332. wing. Supplementary heater is run-No solution 345. ning.
-Battery in the remote control -Replace the battery 36. Vehicle cannot be locked or key is flat. -Move closer to the vehicle. unlocked with the remote -Located too far away from the -Synchronise the vehicle key =>page 36. vehicle. control key. -Buttons were pressed outside -Lock or unlock the vehicle manually
the range. 413.
Cold engine. brake assist sys-Refer to the index under entries for Unusual noises. tems, supplementary heating "Noises". system.
Assist systems are active. Refer to the index under entries for "As-sist systems". Unusual handling. DSG® dual clutch gearbox is too Stop the vehicle immediately hot. 266.
Front seats cannot be ad-Vehicle battery is discharged. Recharge vehicle battery 362.
justed electrically. Fuse blown. Check fuse and replace as necessary 429.
The vehicle has no vehicle No direct solutions possible as it depends
jack, spare wheel or break-Equipment depends on type of on the equipment level. Contact a Volks-vehicle. wagen Commercial Vehicles dealership if down set. necessary 416.
-Windows or sliding roof are open. The interior monitoring sys--Item attached to the interior Remove any objects that could trigger a tem triggers a false alarm. mirror is moving. false alarm 44. -A mobile telephone is vibrating inside the vehicle.
Functions are not working Settings have been made in the Check and if necessary reset back to fac-as described in the owner's manual. Volkswagen information system. tory settings 24.
410 I If and when