Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Characteristics” and “Checklist” in the index.
Description Possible causes among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump start
– Charge vehicle battery
The wrong remote control
vehicle key is used.
Use a valid remote control vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using remote
control vehicle key.
– Battery in remote control
vehicle key dead.
– Too far away from vehicle.
– Buttons pressed outside
operating range.
– Replace battery in the remote control
key
– Move closer to vehicle.
– Synchronize remote control vehicle
key
– Lock or unlock vehicle manually
Unusual noises.
Cold engine, braking support
systems, electronic parking
brake.
Check the “Noises” entry in the
keyword index.
Driver seat and outside
mirrors when vehicle is
unlocked.
Convenience settings are
stored. Correct convenience settings
Memory-seat settings are
stored.
– Reassign seat setting
– Clear memory-seat memory
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility. Adjust headlight range .
– Change light bulbs
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel .
Fuse blown. Check fuse and replace if necessary
Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy gas pedal”.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunctioning. Have the malfunction corrected
