2013 VOLKSWAGEN TIGUAN fuel system

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Characteristics” and “Checklist” in the index.

Description Possible causes among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump start
– Charge vehicle battery
The wrong remote control
vehicle key is used.
Use a valid remote control vehicle key

Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using remote
control vehicle key.
– Battery in remote control
vehicle key dead.
– Too far away from vehicle.
– Buttons pressed outside
operating range.
– Replace battery in the remote control
key
– Move closer to vehicle.
– Synchronize remote control vehicle
key
– Lock or unlock vehicle manually
Unusual noises.
Cold engine, braking support
systems, electronic parking
brake.
Check the “Noises” entry in the
keyword index.
Driver seat and outside
mirrors when vehicle is
unlocked.
Convenience settings are
stored. Correct convenience settings
Memory-seat settings are
stored.
– Reassign seat setting
– Clear memory-seat memory
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility. Adjust headlight range .
– Change light bulbs
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel .
Fuse blown. Check fuse and replace if necessary

Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy gas pedal”.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunctioning. Have the malfunction corrected

Checklist
For your own safety and that of your passengers, carry out the following steps in the order listed ⇒ :
1. Park the vehicle at safe distance from traffic and on a suitable surface ⇒ .
2. Switch on emergency flashers by pressing the  switch ⇒ fig. .
3. Apply the electronic parking brake to help prevent the vehicle from moving
4. Shift the transmission into Park (P) (automatic) or Neutral (manual only)
5. Stop the engine and remove the key from the ignition switch
6. Have all passengers exit and go to a safe location away from moving traffic, such as behind a
guard rail.
7. Take all vehicle keys with you when leaving your vehicle.
8. Set up a warning triangle or other warning device in order to alert other motorists and cyclists.
9. Let the engine cool down and get expert assistance if necessary.
If the emergency flashers are on, use the turn signal lever to indicate a direction or lane change, for
example when the vehicle is being towed. This temporarily interrupts the emergency flashers.
Switch on the emergency flashers when:
x Traffic suddenly slows down or stops in front of you to warn those approaching from behind.
x In any emergency situation.
x If the vehicle breaks down.
x When being towed.
Always obey traffic laws that govern the use of emergency flashers where you are driving.
If the emergency flashers are not working, a different method – as permitted by law – must be used to
alert other motorists and cyclists to the breakdown.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious personal injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common
sense.
WARNING
The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot.
They can cause fires and serious personal injury.
x Never park where parts of the hot exhaust system or catalytic converter could ignite
flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.
The vehicle battery will be drained if the emergency flashers are on for a long time – even if the
ignition is switched off.

WARNING
Improper use of jumper cables when jump-starting a vehicle with a dead battery can cause
the battery to explode, leading to serious personal injury. To help reduce the risk of battery
explosion:
x All work on the batteries or the electrical system in your vehicle can cause serious acid
burns, fires, or electrical shocks. Always read and heed the following WARNINGS and safety
precautions before working on the batteries or the electrical system 277, Vehicle battery.
x Always make sure that the battery providing starting assistance (the booster battery) has
the same voltage as the dead battery (12 V) and about the same amperage capacity (see
battery label).
x Never jump-start a vehicle with a thawed or frozen vehicle battery. The battery can
explode. A dead battery can freeze at temperatures around +32 °F (0 °C).
x A battery that is frozen or was frozen, but has since thawed, must be replaced.
x When the vehicle battery is jump started, it gives off hydrogen gas, which is highly
explosive! Always keep fire, sparks, open flame, and smoking materials far away from vehicle
batteries. Never use a cellular telephone while connecting or disconnecting jumper cables.
x Jump-start batteries only in well-ventilated areas. Batteries give off highly explosive
hydrogen gas during jump-starting.
x Always route the jumper cables so that they cannot get caught in any moving parts in the
engine compartment.
x Never short out the battery terminals by connecting the positive terminal (+) and negative
(-) terminals with each other.
x Never connect the negative cable from the other vehicle directly to the negative terminal
of the dead battery, as this may cause the hydrogen gas given off by the dead battery to
explode.
x Never attach the negative cable from the vehicle providing starting assistance to any part
of the fuel system or to the brake hoses or brake lines.
x Never allow the non-insulated parts of the battery clamps to touch.
x Never allow the jumper cable attached to the positive battery terminal to contact metal
parts of the vehicle.
x Always follow the instructions of the jumper cable manufacturer.
NOTICE
To help prevent extensive damage to the vehicle electrical system, read and heed the
following:
x Connecting jumper cables improperly can cause a short circuit and do expensive damage
to the vehicle's electrical system.
x Do not let the vehicles touch each other while the jumper cables are connected. If they do,
electrical current may flow between the vehicles when the positive (+) terminals are connected,
causing electrical system damage.

WARNING
Improper use of jumper cables when jump-starting a vehicle with a dead battery can cause
the battery to explode, leading to serious personal injury. To help reduce the risk of battery
explosion:
x All work on the batteries or the electrical system in your vehicle can cause serious acid
burns, fires, or electrical shocks. Always read and heed the following WARNINGS and safety
precautions before working on the batteries or the electrical system , Vehicle battery.
x Always wear proper eye protection. Never lean over the vehicle batteries.
x Attach the jumper cables in the correct order: first the positive cable, then the negative
cable.
x Never connect the negative cable from the vehicle providing starting assistance to parts
of the fuel system or to the brake hoses or brake lines.
x Never allow the non-insulated parts of the battery clamps to touch.
x Never allow the jumper cable attached to the positive battery terminal to contact metal
parts of the vehicle.
x Check the battery acid level indicator window on the vehicle battery. Use a flashlight,
never a match, cigarette lighter, or other open flame. If you cannot see the color of the
window clearly, or if it is light yellow or colorless, do not jump-start the vehicle. Get expert
assistance.
x Avoid electrostatic discharge in the vicinity of the vehicle battery. Sparks may cause the
hydrogen gas escaping from the vehicle battery to ignite.
x Never jump-start a vehicle with a battery that is damaged or frozen or that was frozen and
has thawed. The battery can explode. Replace the battery instead.
x Always follow the instructions of the jumper cable manufacturer.
x Always make sure that the battery providing starting assistance has the same voltage as
the dead battery (12 V) and about the same capacity (see battery label).
x Batteries give off explosive hydrogen gas. Always keep fire, sparks, open flame and
smoking materials away from batteries.
x Never connect the negative cable from the other vehicle directly to the negative terminal
of the dead battery. The hydrogen gas from the battery is explosive.
x Never short out the battery terminals by connecting the positive (+) and negative (–)
terminals with each other.