Frequently asked questions 
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting 
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find 
helpful information under “Special considerations” or “Checklist” in the index. 
 
Description Possible causes, among 
others Possible remedy 
Engine does not start. 
Vehicle battery dead. – Perform jump-start   
– Charge vehicle battery   
The wrong vehicle key is used. Use a valid vehicle key   
Fuel level too low.  Refuel   
Vehicle cannot be locked 
or unlocked using vehicle 
key. 
– Battery in the remote control 
vehicle key is dead. 
– Too far away from the 
vehicle (out of range). 
– Buttons have been pressed 
too many times. 
– Replace the battery in the remote 
control vehicle key   
– Move closer to vehicle. 
– Synchronize vehicle key  . 
– Lock or unlock vehicle manually   
Unusual noises. 
Cold engine, braking assist 
systems, electronic steering 
column lock. 
Check the “Noises” entry in the index. 
Odd driving behavior. 
Assistance systems activated. Check the “Assistance systems” entry 
in the index. 
DSG® Direct Shift Gearbox too 
hot. 
Stop vehicle as soon as you can safely 
do so. 
Driver seat and outside 
mirrors move when 
vehicle is unlocked. 
Convenience settings are 
stored. Correct convenience settings   
Memory-seat settings are 
stored. 
– Reassign seat setting. 
– Clear memory-seat memory   
Front seats cannot be 
adjusted with power 
controls. 
Vehicle battery dead.  Charge vehicle battery  
Fuse blown.  Check fuse and replace if necessary  
No jack, spare wheel, or 
compact spare wheel in 
the vehicle. 
Equipment differs depending 
on the vehicle. 
No direct corrective action possible; 
depends on the vehicle equipment. 
Contact an authorized Volkswagen 
dealer or an authorized Volkswagen 
Service Facility for assistance. 
Vehicle has run-flat tires 
(mobility tires). 
Features do not work as 
described in this manual. 
Settings were adjusted in the 
Volkswagen Information 
System. 
Check and reset to factory settings if 
necessary   
Headlights do not light up 
the road as they should. 
– Headlights incorrectly 
adjusted. 
– Light bulbs burned out. 
– Low beams not switched on. 
– Have the headlight range adjusted by 
an authorized Volkswagen dealer or an 
authorized Volkswagen Service 
Facility. 
– Change light bulbs   
– Switch on low beams   
Electrical consumers do 
not work. 
Vehicle battery charge too low. Charge vehicle battery   
Remaining fuel level too low.  Refuel