2013 VOLKSWAGEN JETTA steering

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start .
– Charge vehicle battery .
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel .
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually .
Unusual noises.
Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery .
Fuse blown. Check fuse and replace if necessary .
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs .
– Switch on low beams .

WARNING
Towing a vehicle changes the way it handles and brakes. To help reduce the risk of an
accident and serious personal injury, note the following:
x The driver of the vehicle that is being towed:
– Since the brake booster also does not work when the engine is stopped, you will need
to press harder on the brake pedal to slow down or stop. Always be alert so as not to rear-
end the towing vehicle.
– Will have to use considerably more force to turn the steering wheel because the power
steering is not working.
x The driver of the vehicle that is doing the towing:
– Must accelerate gradually and gently and avoid jerking movements.
– Must not brake hard or steer sharply.
– Must brake earlier and more gently than in normal driving.

NOTICE
x Be careful not to damage the paint when installing and removing the towing eye and the
cover for the threaded hole behind the bumper.
x Unburned fuel can get into the catalytic converter during towing and damage it.
Towing on a commercial tow truck

When not to tow your vehicle
If there is little or no oil in the transmission because of damage to your vehicle, it must be moved with
the drive wheels off the ground. The vehicle can only be towed if its ignition is switched on and its
electrical system is operating. In the following situations, the vehicle cannot be towed at all and must
be transported on a flatbed truck or trailer:
x If the front and rear wheels cannot turn.
x If the vehicle battery is dead (because the electronic steering column lock engages and cannot be
released).
x If you have to tow an automatic transmission vehicle more than 30 miles (50 km).
WARNING
It is not safe for children or other persons to ride in a vehicle that is being towed.
x Never let children or anyone else remain in the vehicle while it is being towed.

NOTICE
The drive axle rotates while the vehicle is being towed with its rear wheels off the ground. This
can damage the automatic transmission.
x Never tow automatic transmission vehicle with the rear wheels off the ground.
x Tow manual transmission vehicles with the rear wheels off the ground only if it is certain
that no transmission fluid can leak out.
Tips on towing

x Do not tow more than 30 miles (50 km).
Towing automatic transmission vehicles
Check whether your vehicle can be towed at all; see below , When not to tow your vehicle
If yes, not the following for the towed vehicle:
x Put the transmission in Neutral (N).
x Do not tow faster than 30 mph (50 km/h).
x Do not tow more than 30 miles (50 km).
x When a commercial tow truck is being used, the vehicle must only be towed with the front wheels
lifted off the ground.
When not to tow your vehicle
In the following situations, the vehicle cannot be towed and must be transported on a flatbed truck or
trailer:
x If transmission fluid has leaked out of the transmission.
x If there is little or no oil in the transmission because of damage to your vehicle, it must be moved
with the drive wheels off the ground.
x If the front and rear wheels cannot turn.
x When the vehicle battery is dead, because the steering may remain disabled and it may not be
possible to release the electronic steering column lock.
x If you have to tow an automatic transmission vehicle more than 30 miles (50 km).
Towing other vehicles
x Obey all legal requirements
x Read and heed all towing information in the owner's manual for the other vehicle.
A vehicle can be towed only if the electronic steering column lock is released. In case of a power
loss or malfunctions of the electrical system, the engine may have to be jump-started in order to
release the electronic steering column lock.
Driving tips while towing

As the driver of the vehicle being towed:
x If your vehicle is the one being towed, the ignition switch must be switched on to keep the steering
wheel from locking. Also make sure that the turn signals, horn, windshield wipers, and windshield
washers work properly.
x Since power steering does not work when the engine is switched off, more effort is needed to steer
the vehicle.
x Since the brake booster also does not work when the engine is stopped, you will need to press
harder on the brake pedal to slow down or stop. Do not hit the towing vehicle.
x Read and heed the information and WARNINGS in the towing vehicle's owners manual.
As the driver of the towing vehicle:
x Drive especially carefully and accelerate gently. Avoid sudden driving maneuvers.
x Brake earlier and more gently than usual and with light pedal pressure.
x Read and heed the information and WARNINGS in the owner's manual of the vehicle being towed.