Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.
Description Possible causes, among
others Possible remedy
Engine does not start. Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Outside mirrors move
when the vehicle is
unlocked.
Convenience settings are
stored.
Correct convenience settings .
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary
Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy” accelerator pedal.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Changing light bulbs
Introduction
In this section you’ll find information about:
Indicator light
Information on light bulb replacement
Changing headlight bulbs
Changing light bulbs in the front bumper
Changing taillight bulbs in the rear hatch
Changing taillight bulbs in the vehicle body
Changing license plate light bulbs
Changing a light bulb requires a certain amount of skill. If you are uncertain about how to proceed,
Volkswagen recommends having the light bulb changed by an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility. Special training and knowledge are generally required when
other vehicle parts must be disassembled to replace a bulb, or when HID – High Intensity Discharge
(Xenon) headlights must be replaced.
You should always keep a box in the vehicle with all the replacement bulbs required for traffic safety.
Replacement bulbs are available from your authorized Volkswagen dealer or authorized Volkswagen
Service Facility. The laws of some countries explicitly require you to have replacement bulbs in the
vehicle.
Driving with outside lights that do not work may be against the law.
Additional light bulb specifications
Some factory-installed light bulbs in the headlights or the rear lights may have different specifications
than conventional light bulbs. Specifications are on the glass bulb or on the metal base.
More information:
x Exterior views
x Lights and Vision
x Preparations for working in the engine compartment
x Vehicle tool kit
x Fuses
WARNING
Crashes and other accidents can happen when you cannot see the road ahead and when you
cannot be seen by other motorists.
