Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.
Description Possible causes, among
others Possible remedy
Engine does not start. Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Outside mirrors move
when the vehicle is
unlocked.
Convenience settings are
stored.
Correct convenience settings .
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary
Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy” accelerator pedal.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Emergency closing and opening
Introduction
In this section you’ll find information about:
Manually unlocking and locking the driver door
Manually locking the passenger door and rear doors
Opening the rear hatch from inside the luggage compartment
Emergency closing of the power sunroof
Emergency release for the selector lever
The doors, the rear hatch, and the power sunroof can be manually locked and, in some cases,
unlocked if necessary, for instance because the power locking system or the remote control vehicle
key malfunctions.
More information:
x Vehicle key set
x Power locking and closing system
x Doors
x Rear hatch
x Power sunroof
x In an emergency
WARNING
Serious injuries can result if the emergency closing and opening procedures are used
carelessly.
x Never leave children, disabled persons, or anyone who cannot help themselves in the
vehicle. The doors can be locked with the remote control vehicle key. This could result in
people being trapped in the vehicle in an emergency.
x A closed vehicle can become very hot or very cold, depending on the season. Particularly
in the summer, heat build-up in the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher than the outside temperatures.
Temperatures can quickly reach levels that can cause unconsciousness and death,
particularly to small children.
WARNING
Careless opening and closing of doors, the rear hatch, and the power sunroof is dangerous
and can cause serious personal injury.
x Open or close doors, the rear hatch, and the power sunroof only when no one is in the
way.
NOTICE
To help prevent vehicle damage, carefully remove and properly reinstall parts after emergency
locking or unlocking.
Towing
Introduction
In this section you’ll find information about:
Towing on a commercial tow truck
Tips on towing
Installing the front towing eye
Installing the rear towing eye
Driving tips while towing
Observe legal requirements when towing.
For technical reasons:
x A vehicle with a dead battery must never be towed. Jump-start the vehicle instead.
x It is not possible to tow-start or push-start your vehicle. Jump-start the vehicle instead.
Vehicles with Keyless Access may only be towed with the ignition on.
Towing the vehicle when the engine is turned off and the ignition is turned on drains the vehicle
battery. Depending on the charge level of the vehicle battery, it is possible that even after just a few
minutes, electrical devices such as the emergency flashers may not have the power necessary to
function. The steering wheel might lock in vehicles with Keyless Access ⇒ .
More information:
x Exterior views
x Shifting
x Engine control and emission control system
x Jump-starting
WARNING
Never tow a vehicle without any electrical power.
x Never remove the remote control vehicle key from the ignition switch or turn off the
ignition with the starter button while the vehicle is moving. The electronic steering column
lock could suddenly engage, and you would not be able to steer or control the vehicle. You
can lose control of the vehicle, crash, and seriously injure yourself and others.
x If the vehicle loses power while it is being towed, stop towing the vehicle immediately and
contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance.
