Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.
Description Possible causes, among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start..
– Charge vehicle battery..
The wrong vehicle key is used. Use a valid vehicle key.
Fuel level too low. Refuel..
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the vehicle
(out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key.
– Move closer to vehicle.
– Synchronize vehicle key.
– Lock or unlock vehicle manually..
Unusual noises.
Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary.
Headlights do not light
up the road as they
should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility.
– Change light bulbs..
– Switch on low beams.
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery..
Remaining fuel level too low. Refuel..
Fuse blown. Check fuse and replace if necessary..
Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy” accelerator pedal.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunction. Have the malfunction corrected..
Tire pressure too low. Adjust tire pressure..
Driving in the mountains. No direct corrective action possible.
Driving with a roof rack. – Check use.
– Remove if not in use.
Driving with heavy payload. No direct corrective action possible.
