Applicable only in the United States
Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition
to notifying Volkswagen of America, Inc. 3800 Hamlin Road, Auburn Hills, MI 48326.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot
become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-
424-9153);
go to http://www.nhtsa.gov;
or write to:
Administrator
NHTSA
1200 New Jersey Avenue, SE.
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
Applicable only in Canada
Reporting Safety Defects
If you live in Canada and you believe that your vehicle has a defect that could cause a crash, injury or
death, you should immediately inform Transport Canada, Defect Investigations and Recalls. You
should also notify Volkswagen Canada, Inc.
Transport Canada
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may either call Transport Canada toll-free at
Phone: 1-800-333-0510 or
1-819-994-3328 (Ottawa region and from other countries)
or contact Transport Canada by mail at:
Transport Canada
Motor Vehicle Safety Investigations Laboratory
80 Noel Street
Gatineau, QC
J8Z 0A1
For additional road safety information, please visit the Road Safety
website at:
http://www.tc.gc.ca/eng/roadsafety/menu.htm
WARNING
Improper use of jumper cables when jump-starting a vehicle with a dead battery can cause
the battery to explode, leading to serious personal injury. To help reduce the risk of battery
explosion:
x All work on the batteries or the electrical system in your vehicle can cause serious acid
burns, fires, or electrical shocks. Always read and heed the following WARNINGS and safety
precautions before working on the batteries or the electrical system., Vehicle battery.
x Always make sure that the battery providing starting assistance (the booster battery) has
the same voltage as the dead battery (12 V) and about the same amperage capacity (see
battery label).
x Never jump-start a vehicle with a thawed or frozen vehicle battery. The battery can
explode. A dead battery can freeze at temperatures around +32 °F (0 °C).
x A battery that is frozen or was frozen, but has since thawed, must be replaced.
x When the vehicle battery is jump-started, it gives off hydrogen gas, which is highly
explosive! Always keep fire, sparks, open flame, and sm / +ing materials far away from vehicle
batteries. Never use a cellular telephone while connecting or disconnecting jumper cables.
x Jump-start batteries only in well-ventilated areas. Batteries give off highly explosive
hydrogen gas during jump-starting.
x Always route the jumper cables so that they cannot get caught in any moving parts in the
engine compartment.
x Never short out the battery terminals by connecting the positive (+) and negative (-)
terminals with each other.
x Never connect the negative cable from the other vehicle directly to the negative terminal
of the dead battery, as this may cause the hydrogen gas given off by the dead battery to
explode.
x Never attach the negative cable from the vehicle providing starting assistance to any part
of the fuel system or to the brake hoses or brake lines.
x Never allow the non-insulated parts of the battery clamps to touch.
x Never allow the jumper cable attached to the positive battery terminal to contact metal
parts of the vehicle.
x Always follow the instructions of the jumper cable manufacturer.
NOTICE
To help prevent extensive damage to the vehicle electrical system, read and heed the
following:
x Connecting jumper cables improperly can cause a short circuit and do expensive damage
to the vehicle's electrical system.
x Do not let the vehicles touch each other while the jumper cables are connected. If they do,
electrical current may flow between the vehicles when the positive (+) terminals are connected,
causing electrical system damage.
