
5When trouble arises
475
VERSO_WE_OM64550E_EURO5
5-1. Essential information
Emergency flashers ..........  476
If your vehicle needs to 
be towed .........................  477
If you think something is 
wrong ..............................  486
Fuel pump shut off system 
(gasoline engine) ............  487
5-2. Steps to take in 
an emergency
If a warning light turns on 
or a warning buzzer 
sounds... ........................  488
If a warning message is 
displayed ........................  492
If you have a flat tire 
(vehicles with spare 
tire) .................................  504
If you have a flat tire 
(vehicles with emergency 
tire puncture repair kit)....  520
If the engine will not 
start ................................  544
If the shift lever cannot 
be shifted from “P” 
(vehicles with a Multidrive 
or an automatic 
transmission) ..................  547
If you lose your keys .........  548
If you cannot operate 
the back door opener .....  549
If the electronic key does 
not operate properly 
(vehicles with smart 
entry & start system).......  550If the vehicle battery is 
discharged ......................  553
If your vehicle overheats ...  557
If you run out of fuel and 
the engine stalls 
(diesel engine) ................  560
If the vehicle becomes 
stuck ...............................  561
If your vehicle has to 
be stopped in 
an emergency .................  563 

5
477
5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
If your vehicle needs to be towed
Before towing
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, before towing.
The engine is running, but the vehicle will not move.
The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, such as or a commercial towing service,
using a lift-type truck or a flat bed truck.
Use a safety chain system for all towing, and abide by all state/pro-
vincial and local laws.
If towing from the front, the vehicle’s rear wheels and axles must be
in good condition. (P. 482)
If they are damaged, use a towing dolly or flat bed truck. 

486
5-1. Essential information
VERSO_WE_OM64550E_EURO5
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, as
soon as possible.
Visible symptoms
Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
Flat-looking tires or uneven tire wear
High engine coolant temperature warning light flashes or
comes on
Low engine coolant temperature indicator comes on or does
not come on continuously
Audible symptoms
Changes in exhaust sound
Excessive tire squeal when cornering
Strange noises related to the suspension system
Pinging or other noises related to the engine
Operational symptoms
Engine misfire, stumbling or running rough
Appreciable loss of power
Vehicle pulls heavily to one side when braking
Vehicle pulls heavily to one side when driving on a level road
Loss of brake effectiveness, spongy feeling, pedal almost
touches the floor 

5
517 5-2. Steps to take in an emergency
When trouble arises
VERSO_WE_OM64550E_EURO5
CAUTION
Using the tire jack
Improper use of the tire jack may lead to death or serious injury due to the
vehicle suddenly falling off the jack.
Do not use the tire jack for any purpose other than replacing tires or install-
ing and removing tire chains.
Only use the tire jack that comes with this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do not use other tire jacks for replac-
ing tires on this vehicle.
Always check that the tire jack is securely set to the jack point.
Do not put any part of your body under the vehicle supported by a jack.
Do not start or run the engine while your vehicle is supported by the jack.
Do not raise the vehicle while someone is in it.
When raising the vehicle, do not put an object on or under the jack.
Do not raise the vehicle to a height greater than that required to replace
the tire.
Use a jack stand if it is necessary to get under the vehicle.
Take particular care when lowering the vehicle to ensure that no one working
on or near the vehicle will be injured.
Replacing a flat tire
Observe the following precautions. 
Failure to do so may result in serious injury:
• Do not try to remove the wheel ornament by hand. Take due care in
handling the ornament to avoid unexpected personal injury. 
• Do not touch the disc wheels or the area around the brakes immedi-
ately after the vehicle has been driven. 
After the vehicle has been driven the disc wheels and the area around
the brakes will be extremely hot. Touching these areas with hands, feet
or other body parts while changing a tire, etc. may result in burns. 

603 Alphabetical index
VERSO_WE_OM64550E_EURO5
Daytime running light 
system .................................... 252
Deck board ............................... 386
Defogger
Rear window ......................... 316
Side mirrors........................... 316
Dimension ................................ 566
Display
Multi-information display ....... 236
Trip information ..................... 237
Warning message ................. 492
Do-it-yourself maintenance .... 406
Door courtesy lights
Door courtesy lights .............. 359
Wattage................................. 589
Doors
Back door ................................ 79
Door glasses ......................... 111
Door lock ..................... 42, 64, 73
Double locking system .......... 133
Rear door child protector ........ 75
Side doors ............................... 73
Side mirrors........................... 108
Double locking system............ 133
Driver’s and front passenger’s 
seat belt reminder 
light ......................................... 490
Driving
Break-in tips .......................... 185
Correct posture ..................... 144
Procedures............................ 182
Winter driving tips ................. 289Electronic power steering....... 278
Electronic key
If your electronic does not 
operate properly ................. 550
Emergency flashers
Switch ................................... 476
Emergency tire puncture 
repair kit ................................. 520
Emergency, in case of
If the electronic key does not 
operate properly ................. 550
If the engine will not start ...... 544
If the shift lever cannot be 
shifted from “P” ................... 547
If the vehicle has discharged 
battery ................................ 553
If the warning buzzer 
sounds ................................ 488
If the warning light 
turns on .............................. 488
If the warning message is 
displayed ............................ 492
If you cannot operate back 
door opener ........................ 549
If you have a flat tire  .... 504, 520
If you lose your keys ............. 548
If you think something is 
wrong.................................. 486
If you run out of fuel and 
the engine stalls ................. 560
If your vehicle becomes 
stuck ................................... 561
If your vehicle has to be 
stopped in an emergency ... 563
If your vehicle needs to be 
towed .................................. 477
If your vehicle overheats ....... 557DE 

611
VERSO_WE_OM64550E_EURO5
What to do if...
What to do if... 
A tire puncturesP. 504, 
520If you have a flat tire
The engine does not start
P. 544If the engine will not start
P. 560If you run out of fuel and the engine stalls
P. 123Engine immobilizer system
P. 553If the vehicle battery is discharged
The shift lever cannot be 
moved outP. 547If the shift lever cannot be shifted 
from “P”
The high engine coolant 
temperature warning light (Red) 
flashes or comes on
Steam can be seen coming 
from under the hood
P. 557If your vehicle overheats
The key is lostP. 548If you lose your keys
The battery runs outP. 553If the vehicle battery is discharged
The doors cannot be lockedP.  7 3Side doors
P.  7 9Back door
The horn begins to soundP. 135Alarm
The vehicle is stuck in 
mud or sandP. 561If the vehicle becomes stuck