Page 475 of 616

5When trouble arises
475
VERSO_WE_OM64550E_EURO5
5-1. Essential information
Emergency flashers .......... 476
If your vehicle needs to
be towed ......................... 477
If you think something is
wrong .............................. 486
Fuel pump shut off system
(gasoline engine) ............ 487
5-2. Steps to take in
an emergency
If a warning light turns on
or a warning buzzer
sounds... ........................ 488
If a warning message is
displayed ........................ 492
If you have a flat tire
(vehicles with spare
tire) ................................. 504
If you have a flat tire
(vehicles with emergency
tire puncture repair kit).... 520
If the engine will not
start ................................ 544
If the shift lever cannot
be shifted from “P”
(vehicles with a Multidrive
or an automatic
transmission) .................. 547
If you lose your keys ......... 548
If you cannot operate
the back door opener ..... 549
If the electronic key does
not operate properly
(vehicles with smart
entry & start system)....... 550If the vehicle battery is
discharged ...................... 553
If your vehicle overheats ... 557
If you run out of fuel and
the engine stalls
(diesel engine) ................ 560
If the vehicle becomes
stuck ............................... 561
If your vehicle has to
be stopped in
an emergency ................. 563
Page 478 of 616
478 5-1. Essential information
VERSO_WE_OM64550E_EURO5
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet. This should only be attempted on hard, surfaced roads
for short distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Towing eyelet
Emergency towing procedure
Vehicles without smart entry & start system
Release the parking brake.
Put the shift lever in “N”.
Turn the engine switch in the “ACC” (engine off) or “ON” position
(engine running).
Vehicles with smart entry & start system
Release the parking brake.
Pull the shift lever in “N”.
The “ENGINE START STOP” switch must be in ACCESSORY
mode (engine off) or IGNITION ON mode (engine running).
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5
479 5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
CAUTION
Caution while towing
Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelet and the cable or chain. Always be
cautious of the surroundings and other vehicles while towing.
If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.
NOTICE
To prevent causing serious damage to the transmission
(vehicles with a Multidrive or an automatic transmission)
Never tow this vehicle from the rear with the front wheels on the ground.
This may cause serious damage to the transmission.
When towing a vehicle without using a towing dolly
(vehicles with a manual transmission)
Vehicles without smart entry & start system: Do not tow the vehicle with
the key removed or in the “LOCK” position.
Vehicles with smart entry & start system: Do not tow the vehicle with the
“ENGINE START STOP” switch OFF.
Page 483 of 616
5
483 5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
Towing with a wheel-lift type truck from the rear
Vehicles with a Multidrive or an
automatic transmission: Use a
towing dolly under the front
wheels.
Vehicles with a manual transmis-
sion: We recommend to use a
towing dolly under the front
wheels.
Vehicles without smart entry &
start system: When not using a
towing dolly, turn the engine
switch to the “ACC” position and
shift the shift lever to “N”.
Vehicles with smart entry & start
system: When not using a towing
dolly, turn the “ENGINE START
STOP” switch to ACCESSORY
mode and shift the shift lever to
“N”.
Page 484 of 616

484 5-1. Essential information
VERSO_WE_OM64550E_EURO5
NOTICE
To prevent causing serious damage to the transmission
(vehicles with a Multidrive or an automatic transmission)
Never tow this vehicle from the rear with the front wheels on the ground.
When towing a vehicle without using a towing dolly (vehicles with a
manual transmission)
Vehicles without smart entry & start system: The engine switch must not
be OFF.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
Vehicles with smart entry & start system: The “ENGINE START STOP”
switch must not be OFF.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
To prevent damaging the vehicle (vehicles with a manual transmission)
Vehicles without smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed. The steering lock mechanism is not strong enough to hold the
front wheels straight.
Vehicles with smart entry & start system: Do not tow the vehicle from the
rear with the “ENGINE START STOP” switch OFF. The steering lock
mechanism is not strong enough to hold the front wheels straight.
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
Page 487 of 616
5
487
5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
Fuel pump shut off system (gasoline engine)
Follow the procedure below to restart the engine after the system is
activated.
Vehicles without smart entry & start system:
Turn the engine switch to the “ACC” or “LOCK” position.
Vehicles with smart entry & start system:
Turn the “ENGINE START STOP” switch to ACCESSORY mode
or OFF.
Restart the engine.
NOTICE
Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked onto the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
To minimize the risk of fuel leakage when the engine stalls or an air-
bag inflates upon collision, the fuel pump shut off system stops sup-
plying fuel to the engine.
Page 498 of 616
498 5-2. Steps to take in an emergency
VERSO_WE_OM64550E_EURO5
Follow the correction procedures. (vehicles with smart entry & start system)
After taking the specified steps to correct the suspected problem,
check that the warning light turns off.
Interior
buzzerExterior
buzzerWarning messageDetailsCorrection
procedure
Once
(Flashing)Indicates that
an attempt was
made to start
the engine with-
out the elec-
tronic key being
present, or the
electronic key
was not func-
tioning normally.Confirm the
location of the
electronic key.
Once3 times
(Flashing)Indicates that a
door other than
the driver’s door
has been
opened or
closed with the
“ENGINE
START STOP”
switch in any
mode other
than OFF and
the electronic
key outside of
the detection
area.Confirm the
location of the
electronic key.
Page 499 of 616
5
499 5-2. Steps to take in an emergency
When trouble arises
VERSO_WE_OM64550E_EURO5
Once3 times
*1
(Flashing)Indicates that
the driver’s door
has been
opened or
closed with the
shift lever in “P”,
the “ENGINE
START STOP”
switch in any
mode other
than OFF and
the electronic
key outside of
the detection
area.Turn the
“ENGINE
START STOP”
switch OFF or
confirm the
location of the
electronic key.
Continuous
(Displayed alternately)
(Flashing)Indicates that
the driver’s door
has been
opened or
closed and the
“ENGINE
START STOP”
switch in any
mode other
than OFF and
the electronic
key outside of
the detection
area.Turn the
“ENGINE
START STOP”
switch OFF.
After lock the
door.
Once
(Flashing)Indicates that
driving the vehi-
cle when the
electronic key
outside of the
detection area.Confirm the
location of the
electronic key to
inside of the
vehicle.
Interior
buzzerExterior
buzzerWarning messageDetailsCorrection
procedure