Page 425 of 556
When trouble arises5
425
5-1. Essential informationEmergency flashers .........  426
If your vehicle needs to be towed ........................  427
If you think something is  wrong .............................  432
5-2. Steps to take in an  emergency
If a warning light turns  on or a warning buzzer 
sounds ...........................  433
If a warning message is  displayed........................  443
If you have a flat tire.........  459
If the hybrid system will  not start ..........................  471
If the shift lever cannot  be shifted from P............  473
If you lose your keys ........  474
If the electronic key does  not operate properly.......  475
If the vehicle 12-volt  battery is discharged ......  477
If your vehicle  overheats .......................  482
If the vehicle becomes  stuck ..............................  487
If your vehicle has to  be stopped in an 
emergency .....................  488 
         
        
        
     
        
        Page 432 of 556
432
5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Toyota dealer as soon as
possible.
■ Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air cond itioning after use is normal.)
● Flat-looking tires or uneven tire wear
●  is shown on the multi-information display
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to  the suspension system
● Pinging or other noises related to the hybrid system
■ Operational symptoms
●Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, s pongy feeling, pedal almost
touches the floor 
         
        
        
     
        
        Page 443 of 556
5
When trouble arises
443
5-2. Steps to take in an emergency
If a warning message is displayed
If a warning is shown on the multi-information display, stay calm and
perform the following actions:
Multi-information display
Warning message details and/
or correction procedures are
shown on the multi-informa-
tion display.
Master warning light
The master warning light also
comes on or flashes in order to
indicate that a message is cur-
rently being displayed on the
multi-information display.
If any of the warning lights co mes on again after the following
actions have been performed, c ontact your Toyota dealer. 
         
        
        
     
        
        Page 444 of 556
444 5-2. Steps to take in an emergency
Stop the vehicle immediately.The following warning indicates the possibility of damage to the vehi-
cle that may lead to an accident. Immediately stop the vehicle in a
safe place and contact your Toyota dealer.
Warning messageDetails
  Indicates a malfunction in the hybrid system
A buzzer sounds in accordance with the warning 
message that is displayed.
Indicates that the high engine coolant tempera-
ture is too high
  Indicates abnormal engine oil pressure
A buzzer also sounds.
The warning message is shown if the engine oil 
pressure is too low. 
         
        
        
     
        
        Page 445 of 556
5
When trouble arises
445
5-2. Steps to take in an emergency
Have the vehicle inspected immediately.
A buzzer sounds and a warning message is shown on the multi-infor-
mation display. Failure to investig ate the cause of the following warn-
ings may lead to the system  operating abnormally and possibly
cause an accident. Have the vehicle  inspected by your Toyota dealer
immediately.
Warning messageDetails
(Flashes)
(If equipped) •
Indicates a malfunction in the smart key system
• Indicates a malfunction  in the steering lock sys-
tem
A buzzer also sounds.
(If equipped) Indicates a malfunction in the cruise control 
system
A buzzer also sounds. 
         
        
        
     
        
        Page 446 of 556
446 5-2. Steps to take in an emergency
Follow the correction procedures.A buzzer sounds and a warning message is shown on the multi-infor-
mation display. After taking the s pecified steps to correct the sus-
pected problem, check that the warning message goes off.
Warning messageDetailsCorrection procedure
Indicates that one or 
more of the side 
doors is not fully 
closed The system also indi-
cates which doors are 
not fully closed.
If the vehicle reaches 
a speed of 3 mph (5 
km/h),  flashes 
and a buzzer sounds 
to indicate that the 
door(s) are not yet 
fully closed. Make sure that all the 
side doors are closed.
Indicates that the 
back door is not fully 
closed If the vehicle reaches 
a speed of 3 mph (5 
km/h),  flashes 
and a buzzer sounds 
to indicate that the 
back door is not yet 
fully closed. Close the back door. 
         
        
        
     
        
        Page 448 of 556

448 5-2. Steps to take in an emergency
(U.S.A. only)Indicates that all 
maintenance is 
required to corre-
spond to the driven 
distance on the main-
tenance schedule
*1Perform the necessary 
maintenance.
Please reset the main-
tenance data after the 
maintenance is per-
formed.(
P. 351)
Comes on approxi-
mately 5000 miles 
(8000 km) after the 
maintenance data has 
been reset
(The indicator will not 
work properly unless 
the maintenance data 
has been reset)
  Indicates that the 
hybrid system has 
overheated
A buzzer also sounds.
This message may be 
displayed when driv-
ing under severe oper-
ating conditions. (For 
example, when driv-
ing up a long steep 
hill.) Stop and check.
(
P. 482)
 (Flashes) Indicates that the 
hybrid battery (trac-
tion battery) is low
A buzzer also sounds. When stopping the 
vehicle for a long period 
of time, shift the shift 
lever to P. The hybrid 
battery (traction battery) 
cannot be charged with 
the shift position in N.
Warning messageDetailsCorrection procedure 
         
        
        
     
        
        Page 450 of 556
450 5-2. Steps to take in an emergency
Indicates that the EV 
drive mode is not 
available
*2
A buzzer also sounds.
The reason the EV 
drive mode is not 
available (the vehicle 
is idling, battery 
charge is low, speed is 
higher than the EV 
drive mode operating 
speed range, acceler-
ator pedal is 
depressed too much) 
may be displayed.Use the EV drive mode 
when it becomes avail-
able.
(Flashes 3 
times) Indicates that the EV 
drive mode has been 
automatically can-
celled
*2
A buzzer also sounds.
The reason the EV 
drive mode is not 
available (the battery 
charge is low, speed is 
higher than the EV 
drive mode speed 
range, accelerator 
pedal is depressed too 
much) may be dis-
played.
Drive the vehicle for a 
while.
*1: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s
Manual Supplement” for the maintena nce interval applicable to your
vehicle.
*2: For the EV drive mode operating conditions: P. 170
Warning messageDetailsCorrection procedure