Service and Literature
Your authorized electric drive smart
center has trained technicians and
Genuine smart Parts to service your vehicle
properly.
For expert advice and quality service,
contact an authorized electric drive smart
center.
For further information you can find us on
the smart web-site
www.smartusa.com(USA
only) or www.thesmart.ca (Canada only). G
WARNING
To help avoid personal injury, be extremely
careful when performing any service work
or repairs. Improper or incomplete service
or the use of incorrect or inappropriate
parts or materials may damage the vehicle
or its equipment, which may in turn result
in personal injury.
If you have any questions about carrying out
any type of service, turn to the advice of an
authorized electric drive smart center.
We reserve the right to make changes in
design and equipment.
Therefore, information, illustrations and
descriptions in this Operator’s Manual
might differ from your vehicle.
Reprinting, translation and copying, even
of excerpts, is not permitted without our
prior authorization in writing.
Symbols
Trademarks
®
:
R Bluetooth ®
is a registered trademark of
Bluetooth SIG Inc.
R ESP ®
is a registered trademark of
Daimler.
R iPod ®
is a registered trademark of Apple
Inc., registered in the U.S.A. and other
countries.
The following symbols are found in this
Operator’s Manual:
*O ptional equipment is identified with
an asterisk. Since standard equipment
varies between models, the
descriptions and illustrations in this
Operator’s Manual may differ slightly
from the actual equipment of your
vehicle. G
WARNING
Warning notices draw your attention to
hazards that may endanger your health or
life, or the health or life of others.
! Highlights hazards that may result in
damage to your vehicle.
i Helpful hints or further information
you may find useful.
X This symbol points to
instructions for you to follow.
X A number of these symbols
appearing in succession
indicates a multiple-step
procedure.
Y page This symbol tells you where you
can find additional information
on a topic within this Operator’s
Manual.
YY This continuation symbol marks a
warning or procedure which is
continued on the next page.
As at 10.02.2012
Let the fun begin!
Take a moment to familiarize yourself with
your smart fortwo electric drive coupé or
cabriolet and read through the Operator’s
Manual before driving. This will ensure
you get more fun out of your vehicle - and
avoid danger to yourself and others.
This Operator’s Manual contains very
important information about how to safely
and effectively operate the vehicle. It is
important to note that this is a unique
vehicle. It is obviously smaller than most
vehicles on the road and, for this reason,
it can provide both unique experiences and
special responsibilities. It is extremely
important that you read this entire Manual
and that you familiarize yourself with how
the vehicle works. Some of the features may
be different from the features on other
compact passenger vehicles. Should you
have any questions about the vehicle and
how to safely operate its features, please
use common sense and contact smart dealer
representatives, who are available to help
you.
smart is a vehicle manufactured by
Daimler, distributed in the United States
by smart USA Distributor LLC., and in
Canada by Mercedes-Benz Canada, and sold
and serviced by independent, authorized
electric drive smart centers.
Because of this vehicle’s unique
characteristics, we strongly recommend
that you service and maintain the vehicle
only at authorized smart service
facilities. A list of service facilities is
available by calling smart Customer
Assistance representatives at:
1‑800‑762‑7887 (in the USA)
1‑877‑627‑8004 (in Canada)
Although we cannot prevent you from
servicing the vehicle at facilities other
than smart authorized facilities, this is
not advisable.
Optional extras are identified with an
asterisk*. The equipment in your vehicle
may vary depending on the model, version and availability. smart is constantly
bringing its vehicles up to the very latest
state of the art and reserves the right to
modify them in form, equipment and
engineering.
Should you find that a particular feature in
this manual is important to your decision
to purchase the vehicle, we recommend that
you personally check the vehicle to ensure
that this feature has been installed before
buying the vehicle.
The Operator’s Manual, Quick Guide and
Scheduled Maintenance Guide/Warranty
Booklet (USA only) or Service/Warranty
Booklet (Canada only) belong to the
vehicle. You should always keep these
documents in the vehicle and make sure you
pass them on to the next owner if and when
you sell your smart.
Please contact an authorized electric
drive smart center if you have any further
questions.
The Technical Documentation team at
Daimler wishes you many happy hours at the
wheel.
4515847583 É4515847583HËÍ
Driving and parking
Safety notes ............................. 74
Driving safety systems ....................44
ABS ........................................ 44
ESP ®
....................................... 45
Hydraulic brake assistant ...........46 E
ECO indicator ............................... 83
Electrical system Improper work on or
modifications ........................... 15
Power outlet ............................ 106
Electronic immobilizer ..................46
Electronic Power Steering see EPS
Electronic Stability Program
see ESP ®
Emergency, in case of Hazard warning flasher ..........46, 66
Roadside Assistance ..................14
Emergency Tensioning Device
see ETD
Emission control
Information label .................... 208
System warranties ......................12
Engine
Electronic s............................. 206
Starting .................................. 74
Turning off .............................. 77
EPS (Electronic Power Steering)
Warning lamp .......................... 163
ESP ®
(Electronic Stability Program) ..45
Warning lamp .......................... 163
ETD (Emergency Tensioning Device) ...31
Safet yguidelines ...................... 33
Exterior lamp switch ......................62
Exterior lighting Overview ................................ 173
Exterior rear view mirrors ..............59 F
First-aid kit ............................... 154
Flat tire ..................................... 180
Fluids Capacities .............................. 212 Fog lamps
................................ 65, 173
Front air bags see Air bags
Front compartment ......................... 117
Front lamps Overview ................................ 173
Fuse chart ................................... 201
Fuses .......................................... 198 G
GAWR (Gross Axle Weight Rating) ......138
Global locking/unlocking ................51
Glove box .................................... 103
Gross Axle Weight Rating see GAWR
Gross Vehicle Weight
see GVW
Gross Vehicle Weight Rating
see GVWR
GVW (Gross Vehicle Weight) .............138
GVWR (Gross Vehicle Weight Rating) ..138 H
Halogen headlamps see Headlamps
Hazard warning flasher .................... 66
Headlamps Automatic headlamp mode ............ 62
Daytime running lamp mode .........63
High-beam flasher .....................64
High-beam headlamps ................. 64
Low-beam headlamps ..................62
Switch ..................................... 62
Head-thorax air bags ......................35
Heated exterior rear view mirrors .....59
Height adjustment Seats ...................................... 57
High-beam flasher ......................... 64
High-beam headlamps ................64, 173
Indicator lamp ........................ 164
High-mounted brake lamp ...............174
High-voltage battery Charg elevel gauge .................... 79
Charging (AC power socket) .........112
Charging (control system) ...........88
Charging (private wallbox) .........112 6
Index
Charging (public charging
station)
.................................. 114
Charging cable ........................ 112
Displaying available power .........82
ECO indicator ........................... 83
Intelligen tcharging
management ............................. 117
Introduction ........................... 108
Notes ..................................... 191
Problems with the charging
process .................................. 117
READY indicator ........................ 82
Warning label (wheel change) ......189
Warnin glamp .......................... 164
High-voltage disconnect device ........17
Hill-start assist system ..................78
Hydraulic brake assistant ................46
Hydroplaning ............................... 144I
Identification labels ....................208
Identification number, vehicle
(VIN) .......................................... 209
Infant and child restraint systems see Children in the vehicle
Inflation pressure
see Tires, Inflation pressure
Inside door handle ......................... 52
Instrument cluster .....................21, 23
Illumination ............................ 80
Lamps, indicator and warnin g..... 159
Instrument panel
see Instrument cluster
Instruments and controls
see Cockpit
Intelligent charging management
High-voltage battery .................117
Interior motion sensor ....................47
Interior rear view mirror ................59
Interior storage spaces see Storage compartments
Intermittent wiping
Rear window wiper .....................68
Windshield wipers .....................67 J
Jump-starting .............................. 193 K
Key ............................................. 50
Loss of ................................... 169
Replacing the transmitter
battery ................................... 171
Kilopascal (air pressure unit) .........138
Knee bag ...................................... 35 L
Labels ........................................ 208
Emission control information .....208
Lamps, exterior
Exterior lamp switch ..................62
Switching on/off ....................... 62
Lamps, indicator and warning
12-volt-battery ........................ 164
ABS ....................................... 160
Brakes ................................... 160
Coolant temperature .................165
Drive diagnostics ....................166
EPS ........................................ 163
ESP ®
...................................... 163
Fog lamps ................................ 65
High-beam headlamps ...............164
High-voltage battery ................164
Low-beam headlamps .................164
Low tire pressure/TPMS
malfunction telltal e................. 166
Overview (kilometers) ................24
Overview (miles) ....................... 22
Passenger front air bag off ....34, 168
Seat belt telltale ..................... 161
SRS ....................................... .162
Turn signals ............................ 165
License plate lamps .......................174
Lighting ...................................... 62
Ambient lighting* .....................65
Coming home function ................64
Daytime running lamp mode .........63
Exterior .................................. 62
Interior .................................. 66
Loading
see Vehicle loading Index
7
Product information
We recommend using Genuine smart Parts as
well as conversion parts and accessories
explicitly approved by smart for your
vehicle model.
We have tested these parts to determine
their reliability, safety and special
suitability for smart vehicles.
We are unable to make an assessment for
other products and therefore cannot be
held responsible for them, even if in
individual cases an official approval or
authorization by governmental or other
agencies should exist. Use of such parts
and accessories could adversely affec tthe
safety, performance or reliability of your
vehicle. We strongly recommend that you
not use them.
Genuine smart Parts as well as conversion
parts and accessories approved by us are
available at your authorized electri cdrive
smart center. Due to the technical
requirements of the smart fortwo electric
drive and its high-voltage power systems,
the vehicle should be serviced only at an
authorized electric drive smart center. In
addition, you will receive comprehensive
information on permissible technical
modifications and expert installations on
the operation and maintenance of the smart
fortwo electric drive. Operator’s Manual
This Operator’s Manual contains a great
deal of useful information. We urge you to
read it carefully and familiarize yourself
with the vehicle before driving.
For your own safety and longe rservice life
of the vehicle, we urge you to follow the
instructions and warnings contained in
this manual. Ignoring them could result in
damage to the vehicle or personal injury to
you or others. Vehicle damage caused by failure to follow instructions is not
covered by the smart Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about the
operation of any equipment, your
authorized electric drive smart center
will be glad to demonstrate the proper
procedures.
We continuously strive to improve our
product, and ask for your understanding
that we reserve the right to make changes
in design and equipment. Therefore,
information, illustrations and
descriptions in this Operator’s Manual
might differ from your vehicle.
Optional equipment is also described in
this manual, including operating
instructions wherever necessary. Since
they are special-order items, the
descriptions and illustrations herein may
vary slightly from the actual equipment of
your vehicle.
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized electric drive
smart center will be glad to inform you of
correct care and operating procedures.
The Operator’s Manual and Maintenance/
Warranty Booklet (USA only) or Service/
Warranty Booklet (Canada only) are
important documents and should be kept
with the vehicle.
Warranty information
The smart USA Warranty booklet (USA only)
or the Warranty booklet (Canada only)
contains detailed information about the
warranties covering your smart,
including:
R smart USA Limited Warranty (USA only)
R New Vehicle Limited Warranty (Canada
only) 12
>> Introduction.
charge the high‑voltage battery when no
public charging station is available.
R The operating range of your vehicle is
limited due to the availability of public
charging stations.
R Public charging stations may not be
available at all in some areas.
In light of the foregoing, proper care must
be exercised in the planning of a long
distance trip with the vehicle. smart is not
responsible for the availability of public
charging stations. Roadside Assistance
The smartmove Assistance (Canada) and
smart 1 service (USA) Program provides
factory trained technical help in the event
of a breakdown. Calls to the toll-free
Roadside Assistance number
1-800-762-7887 (in the USA)
1-877-627-8004 (in Canada)
will be answered by smart Customer
Assistance Representatives 24 hours a day,
365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing
service to the vehicle up to a reasonable
distance from a paved roadway. We will
make every effort to assist in a breakdown
situation, however, the accessibility of
your vehicle will be determined by our
authorized electric drive smart center
technician or the tow service provider on
a case-by-case basis and may be a factor in
our ability to respond.
Additional charges may be applicable for
a breakdown location determined not to be
a reasonably accessibl eroadside location
as determined by our authorized
technician and tow service provider.
For additional information refer to the
smart Roadside Assistance Program
brochure (USA) or the Warranty Booklet (Canada) in your vehicle literature
portfolio. Change of address or ownership
In the USA: If you change your address, be
sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you change your address, be
sure to send in the “Change of Address
Notice” found in the Warranty Booklet, or
simply call the Customer Service at
1-800-387-0100.
Maintaining your current address
information with smart will enable us to
contact you should important new
information about the vehicle, such as
recalls, become available.
If you sell your smart, please leave all
literature with the vehicle to make it
available to the next operator.
In the USA: If you bought this vehicle used,
be sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you bought this vehicle used,
be sure to send in the “Notice of Pre‑Owned
Vehicle Purchase” found in the Warranty
Booklet, or call the Customer Service at
1-800-387-0100. Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in
foreign countries, please be aware that:
R Service facilities or replacement parts
may not be readily available.
R The AC power sockets in some countries,
especially overseas, require different
plugs on the charging cable.
R Charging stations may not be available. 14
>> Introduction.
Operating safety
G
WARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are
interconnected, any modifications made
may produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of
your vehicle.
See an authorized electric drive smart
center for repairs or modifications to
electronic components.
Improper work or modifications on other
vehicle systems could also have a negative
impact on the operating safety of the
vehicle. G
WARNING
Some safety systems only function while the
drive system is switched on. You should
therefore never switch off the drive system
while driving. G
WARNING
A vehicle with an electric motor produces
significantly lower noise levels than a
vehicle with a combustion engine. Other
motorists or pedestrians, especially those
who are visually or hearing impaired, may
be unable to hear your vehicle while it is
in motion. This is particularly true when
driving at lower speeds and during parking
maneuvers. At all times, it is the
responsibility of the driver to be aware of
their surroundings, especially in these low
speed situations. Otherwise other road
users could be seriously or fatally injured.
Vehicles with a warning signal for
pedestrians * emit an acoustic signal when
the vehicle speed is below 20 mph
(30 km/h). Thus, your vehicle will be better
noticed by other road users at low speeds. G
WARNING
Heavy blows against the vehicle underbody
or tires/wheels, for example when running
over an obstacle, road debris or a pothole,
may cause serious damage and impair the
operating safety of your vehicle.
If you feel a sudden significant vibration
or ride disturbance, or you suspect that
damage to your vehicle has occurred, you
should turn on your hazard warning
flashers, carefully slow down, and drive
with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized electric drive smart center or
other maintenance or repair facility that
is qualified to work on smart electric
vehicles for further inspection or repairs. Danger of electric shock
The components of the drive system are
indicated by yellow warning labels to make
you aware of high voltage.
High‑voltage cables are orange‑colored.
G
WARNING
Due to the high-voltage technology,
electrical leads under high voltage are
installed in the vehicle. For this reason,
work on the vehicle may only be carried out
by specially trained technicians. >> Introduction.
15* optional
Z
For safety reasons, smart recommends all
work to be carried out by a smart service
partner which is qualified for smart
electric drive.
Particular care should be taken involving
all areas which are in the vicinity of high
voltage parts, e.g. parts in the engine
compartment. Orange-colored cables and
their respective sockets carry high voltage
and must not be damaged.
Serious injury or death can result if you:
R
remove the covers of components which
are labeled with a warning sticker.
R handle components of the high-voltage
vehicle electrical system.
R open the housing.
R disconnect plug connectors.
R come into contact with components or
orange-colored cables of the high-
voltage vehicle electrical system
following an accident.
R come into contact with orange-colored
cables or their damage dplug connectors.
R come into contact with damaged
components of the high-voltage vehicle
electrical system.
Have the damaged orange-colored cables or
their damaged plug connectors replaced
immediately at an authorized electric
drive smart center. The service partner
must have the required knowledge and tools
to carry out the necessary work. For safety
reasons, smart recommends using a smart
center which is qualified for smart
electric drive. Particularly for safety-
relevant work and work on safety-relevant
vehicle systems, servicing by an
authorized electric drive smart center is
essential.
Do not remove the high-voltage battery of
the high-voltage vehicle electrical
system. Have the required work carried out
by an authorized electric drive smart
center. smart recommends that you use an
authorized electric drive smart center. G
WARNING
The high‑voltage battery of the drive
system is located under the vehicle’s
underbody. When the pressure inside the
high‑voltage battery exceeds a certain
value, for example in case of avehicle fire,
inflammable gas will escape via a duct. The
inflammable gas escapes to an area under
the vehicle. This prevents the high‑voltage
battery from exploding.
Stay away from this area of the vehicle. Automatic switch-off of the high-
voltage system
The high-voltage system will be
automatically switched off, in the event:
R of an accident in which the restraint
systems are triggered
R of a short circuit in the high-voltage
system is detected
R that an electric connection in the high-
voltage system has been disconnected
This helps to avoid that you get in contact
with high-voltage. High-voltage battery
G
WARNING
The high‑voltage battery of the drive
system is located under the vehicle’s
underbody. When the pressure inside the
high‑voltage battery exceeds a certain
value, for example in case of avehicle fire,
inflammable gas will escape via a duct. The
inflammable gas escapes to an area under
the vehicle. This prevents the high‑voltage
battery from exploding.
Stay away from this area of the vehicle. 16
>> Introduction.