
ŠKODA Service Partners feature modern, specially developed tools and equip-
ment. Here, trained specialists have a comprehensive range of ŠKODA Genuine Parts and ŠKODA Genuine Accessories at their disposal.
All ŠKODA Service Partners operate in accordance with the latest manufacturerguidelines and instructions. All service work is therefore carried out on time and
in accordance with the quality standards. Adhering to these instructions and
guidelines helps ensure road safety and helps keep your vehicle in a good techni-
cal condition.
The ŠKODA Service Partners also offer a wide range of other services. ŠKODA Service Partners are therefore properly prepared to service your vehicleand to provide quality work. We therefore recommend that you have your vehicle
maintained by a ŠKODA Service Partner.
Service work, adjustments and technical alterations
Introduction
This chapter contains information on the following subjects:
Tests required by law
185
ŠKODA Service Partners
185
ŠKODA Genuine Parts
185
ŠKODA Genuine Accessories
186
Spoiler
186
Airbags
186
The instructions and guidelines from ŠKODA AUTO a.s. must be observed when
carrying out any modifications, repairs or technical alterations to your vehicle.
Adhering to these instructions and guidelines helps ensure road safety and helps
keep your vehicle in a good technical condition. After carrying out modifications,
repairs or technical alterations, the vehicle will comply with German road trans-
port regulations (StVZO)
Always consult a ŠKODA Partner » page 185 before buying accessories or parts,
or before carrying out any modifications, repairs or technical alterations to your
vehicle.
WARNING■ If work on your vehicle is not carried out properly, this can lead to operation-
al faults - risk of accident and serious injuries.■
We recommend only having these modifications and technical alterations
carried out by a specialist garage.
■
Interference on the electronic components and their software can lead to
operational faults. This interference can also impair not directly affected sys-
tems because of the networking of the electronic components. The operation- al safety of the vehicle may be at significant risk and can lead to increased
wear of parts.
■
The ŠKODA Partner accepts no liability for products that have not been ap-
proved by ŠKODA AUTO a.s. even though these may be products with an op-
erational approval or that have been approved by a government testing insti-
tute.
WARNING■ We advise you only to use ŠKODA Original Accessories and ŠKODA Original
Parts which have been expressly approved for use on your vehicle. Reliability,
safety and suitability for your vehicle are guaranteed with these.■
ŠKODA Original Accessories and ŠKODA Original Parts can be purchased
from ŠKODA Partners, who will also perform the professional assembly of the purchased parts.
For the sake of the environment
Technical documents regarding alterations carried out on the vehicle must be
kept by the vehicle user in order to be handed over to the recyclers at a later
date. This ensures that the vehicle is recycled in an environmentally sound man-
ner.
Note
Any damage caused by technical alterations made without the approval of the
manufacturer is excluded from the warranty.
184General Maintenance

ŠKODA Genuine AccessoriesFirst read and observe the introductory information and safety warn-ings
on page 184.
If you wish to fit accessories to your vehicle, you should remember the following:
We recommend that you use ŠKODA Genuine Accessories in your vehicle. ŠKODA
AUTO a.s. has selected these accessories to ensure that they are reliable, safe
and suitable for your particular vehicle. Although we constantly monitor the mar- ket, we are not able to assess or vouch for other products even though in some
instances such parts may have operational approval or may have been approved
by a nationally recognised testing laboratory.
All accessory products are subjected to a challenging process in the areas of tech-
nical development (technical testing) and quality inspection (customer testing), and the product only becomes a ŠKODA Genuine Accessory if all tests are passed.
Our ŠKODA Genuine Accessories service also includes expert advice and profes-
sional fitting if required by the customer.
ŠKODA Service Partners are liable for any defects of ŠKODA Genuine Accessories
for a period of 2 years after installation or delivery in accordance with the materi-
als defect liability, unless agreed otherwise in the purchase agreement or any
other agreements. You should keep the approved warranty certificate and the in-
voices for these accessories for this period of time, so that the commencement of
the term can be verified.
ŠKODA Service Partners also stock a range of suitable car care products and all
parts that are subject to natural wear-and-tear, such as tyres, batteries, bulbs
and wiper blades.
Note
The accessories authorized by the company ŠKODA AUTO a.s. will be offered by
the ŠKODA Partners in all countries where the company ŠKODA AUTO a.s. has a
sales and after-sales service network. This will usually be in the form of a printed
catalogue of ŠKODA Genuine Accessories, in the form of separate printed bro-
chures or in the form of ŠKODA Genuine Accessories on the ŠKODA Partner web-
sites.
Spoiler
First read and observe the introductory information and safety warn-ings
on page 184.
If your new vehicle is fitted with a spoiler on the front bumper in combination
with the spoiler on the luggage compartment lid, the following instructions must
be adhered to.
› For safety reasons, the vehicle must only be fitted with a spoiler on the front
bumper in combination with the associated spoiler on the luggage compart-
ment lid.
› This kind of spoiler cannot be left on the front bumper either on its own, in
combination with another spoiler not on the luggage compartment lid or in combination with an unsuitable spoiler on the luggage compartment lid.
› We recommend that you consult the ŠKODA Service Partner for any repairs to or
replacement, addition or removal of spoilers.
WARNINGIf work on your vehicle's spoilers is not carried out properly, this can lead to
operational faults - risk of accident and serious injuries.
Airbags
First read and observe the introductory information and safety warn-
ings
on page 184.
The system components of the airbag system can be situated in the front bump-
er, doors, front seats, roof lining or body.
WARNINGAny work on the airbag system including the installation and removal of sys-
tem components due to other repair work (e.g. removal of the steering wheel) must only be carried out by a specialist garage.■
Modifications, repairs and technical alterations that have been carried out
unprofessionally can cause damage and operational faults, and can also seri-
ously impair the effectiveness of the airbag system – risk of accident and fatal
injury!
■
The airbag system will then have to be replaced if the airbag is deployed.
Airbag modules cannot be repaired.
186General Maintenance

Washing by handFirst read and observe the introductory information and safety warn-
ings
on page 187.
Soak the dirt with plenty of water and rinse as well as possible.
Clean the vehicle with a soft sponge, a washing glove or a washing brush . Work
from the top to the bottom - starting with the roof.
Only use a car shampoo for stubborn dirt.
Wash out the sponge or washing glove thoroughly at short intervals.
Clean wheels, door sills and similar parts last. Use a second sponge for such areas.
Give the vehicle a good rinse after washing it and dry it off using a chamois leath- er.
CAUTION
■ When washing the car by hand, protect your hands and arms from sharp-edged
metal parts (e.g. when cleaning the underfloor, the inside of the wheel housings
or the wheel trims, etc.) - there is a risk of cuts!■
Only apply slight pressure when cleaning the vehicle's paintwork.
Automatic car wash systems
First read and observe the introductory information and safety warn-
ings
on page 187.
The usual precautionary measures must be taken before washing the vehicle in
an automatic car wash system (e.g. closing the windows and the sliding/tilting
roof etc.).
If your vehicle is fitted with any particular attached parts, such as a spoiler, roof rack system, two-way radio aerial etc., it is best to consult the operator of the car
wash system beforehand.
After an automatic wash with wax treatment, the lips of the wipers should be cleaned with cleaning agents specially designed for the purpose, and then de-
greased.
WARNINGFold in the exterior mirrors to prevent damage before washing the vehicle in
an automatic car wash system.
Washing with a high-pressure cleaner
First read and observe the introductory information and safety warn-
ings
on page 187.
When washing the vehicle with a high-pressure cleaner, the instructions for use
of the equipment must be observed. This applies in particular to the pressure
used and to the spraying distance .
Maintain a sufficiently large distance to the parking aid sensors and soft materials such as rubber hoses or insulation material.
WARNINGNever use circular spray nozzles or dirt cutters!
CAUTION
■ If washing the vehicle in the winter using a hose or high-pressure cleaner, en-
sure that the jet of water is not aimed directly at the locking cylinders or the
door/panel joints – risk of freezing!■
To avoid damaging the parking aid sensors while cleaning with high-pressure
cleaners or steam jets, the sensors must only be directly sprayed for short periods
while a minimum distance of 10 cm must be observed.
■
The temperature of the water used for cleaning must not exceed 60 °C – risk of
damaging the vehicle.
■
See also Washing cars with decorative films using a high-pressure clean-
er » page 190 .
188General Maintenance

CAUTION■Never apply wax to the windows.■Mat painted or plastic parts must not be treated with polishing products or hard
waxes.■
Do not polish the paintwork in a dusty environment - risk of paint scratches.
■
Do not apply any paint care products to door seals or window guides.
■
If possible, do not apply any paint care products to parts of the bodywork that
come into contact with door seals or window guides.
Plastic parts
First read and observe the introductory information and safety warn-ings
on page 189.
Clean plastic parts with a damp cloth.
If this method does not completely clean the plastic parts, use cleaning products specially designed for this purpose.
CAUTION
Do not use paint care products on plastic parts.
Rubber seals
First read and observe the introductory information and safety warn-
ings
on page 189.
All door seals and window guides are factory-treated with a colourless matt var-
nish layer to prevent the freezing of painted body parts and to protect against
driving noise.
Do not treat the door seals and window guides with any products.
CAUTION
Applying additional treatments to the seals can corrode the protective coating,
and driving noise may occur.
Chrome parts
First read and observe the introductory information and safety warn-ings
on page 189.
First clean the chrome parts with a damp cloth and then polish them with a soft,
dry cloth.
If this method does not completely clean chrome parts, use a specific chrome care product.
CAUTION
Do not polish the chrome parts in a dusty environment - risk of surface scratches.
Decorative films
First read and observe the introductory information and safety warn-
ings
on page 189.
Wash the films with a mild soap solution and clean, warm water. Never use harsh
cleaning products or chemical solvents, as this could damage the films.
The following instructions must be followed when washing the vehicle with ahigh-pressure cleaner:
› The minimum distance between the nozzle and the vehicle body should be 50
cm.
› Keep jet perpendicular to the film surface.
› The maximum water temperature is 50 °C.
› The maximum water pressure is 80 bar.
CAUTION
In the winter months, do not use an ice scraper to remove ice and snow from the
areas with films. Do not use any other objects to remove frozen layers of snow or
ice – risk of film damage.
190General Maintenance

Cavity protectionFirst read and observe the introductory information and safety warn-
ings
on page 189.
All the cavities of your vehicle which are at risk from corrosion are protected for life by a layer of protective wax applied in the factory.
This wax protection does not need to be inspected or re-applied. If any small amount of wax flow out of the cavities at high temperatures, thesemust be removed with a plastic scraper and the stains cleaned using a petroleum cleaner.
WARNINGSafety regulations should be observed when using petroleum cleaner to re-
move wax – risk of fire!
Wheels
First read and observe the introductory information and safety warn-
ings
on page 189.
Wheel rims
Also thoroughly wash the wheel rims when washing the vehicle on a regular ba-
sis.
Regularly remove salt and brake abrasion, otherwise the rim material will be cor-
roded.
Damage to the paint layer on the wheel rims must be touched up immediately.
Light alloy wheels
After washing thoroughly and treat the wheel rims with a protective product for
light alloy wheels. Products which cause abrasion must not be used to treat the
wheel rims.
CAUTION
Severe layers of dirt on the wheels can also result in wheel imbalance. This may
show itself in the form of a wheel vibration which is transmitted to the steering
wheel which, in certain circumstances, can cause premature wear of the steering.
This means it is necessary to remove the dirt.
Underbody protection
First read and observe the introductory information and safety warn-ings
on page 189.
The underside of your vehicle is protected for life against chemical and mechani-
cal influences.
It is not possible to guarantee that the protective coating will not suffer any
damage as the vehicle is driven.
We recommend having the protective coating underneath the vehicle and the
chassis checked — preferably before the beginning of winter and at the end of
winter.
WARNINGNever use additional underbody protection or anti-corrosion agents for ex-
haust pipes, catalytic converters, diesel particle filters or heat shields. When
the engine reaches its operating temperature, these substances may ignite - risk of fire!
Taking care of the interior
Introduction
This chapter contains information on the following subjects:
Natural leather
193
Artificial leather, cloths and Alcantara ®
194
Seat covers
194
Seat belts
195
Regular and proper care helps to ensure efficiency and to
maintain the value of
your vehicle.
We recommend using vehicle care products from ŠKODA Original Accessories. These are available from ŠKODA Partners. The usage instructions on the package
must be observed.
192General Maintenance

WARNING■Vehicle care products may be harmful to your health if not used according to
the instructions.■
Always store vehicle care products safely, in particular out of the reach of
children – risk of poisoning!
CAUTION
■ Be sure to check clothing for colourfastness to avoid any damage or visible
stains on the material (leather), panels and textiles.■
Remove fresh stains such as those from ball-point pens, ink, lipstick, shoe pol-
ish, etc., from the material (leather), panels and textiles as quickly as possible.
■
Air fresheners and scents can be hazardous to heath when the temperature in-
side the vehicle is high.
■
Do not attach scents or air fresheners to the dash panel – there is a risk of dam-
age to the dash panel.
■
Do not stick any stickers on the inside of the rear windows, the rear side win-
dows and in the vicinity of the heating elements on the windscreen or near the
window aerial. These may get damaged.
■
Do not clean the roof panelling with a brush – there is a risk of damage to the
surface of the panelling.
■
Cleaner that contain solvents can damage the material being cleaned.
■
Apply only a small amount of the cleaning and care product.
For the sake of the environment
Used vehicle care product cans represent hazardous waste that is harmful to the
environment. These must be disposed of in accordance with national legal regula- tions.
Note
Due to the special tools and knowledge required, and to avoid any potential prob-
lems with the cleaning and care of the interior of your vehicle, we recommend
that cleaning and care of the interior of your vehicle be carried out by a ŠKODA service partner.
Natural leather
First read and observe the introductory information and safety warn-
ings
on page 192.
Leather is a natural material with specific properties, and requires regular clean-
ing and maintenance.
The leather should be cleaned on a regular basis depending on the amount of
wear-and-tear.
Dust and dirt in the pores and folds act as abrasive materials. This leads to severe corrosion and the premature brittleness of the leather surface.
We recommend that you remove dust regularly and at short intervals using a
cloth or vacuum cleaner.
Clean soiled leather surfaces with a water-dampened cotton or woollen cloth and
then dry with a clean, dry cloth »
.
Clean severely soiled areas with a cloth soaked in a mild soap solution (2 table-
spoons of neutral soap to 1 litre of water).
To remove stains , use a cleaning agent specially designed for this purpose.
Treat the leather regularly and at suitable intervals using a suitable leather care
product.
CAUTION
■ Ensure that no part of the leather is soaked through during cleaning and that
no water gets into the seams. Otherwise, the leather could become brittle or
cracked.■
Avoid leaving the vehicle for lengthy periods in bright sunlight to avoid the
leather from bleaching. If the vehicle is parked in the open for lengthy periods, protect the leather from direct sunlight by covering it.
■
Sharp-edged objects on items of clothing such as zip fasteners, rivets, sharp-
edged belts, jewellery and pendants may leave permanent scratches or signs of
rubbing on the surface. Such damage cannot be subsequently recognised as a
justified complaint.
■
The use of a mechanical steering wheel lock may damage the leather surface of
the steering wheel.
193Vehicle care

■Use a care cream with light blocker and impregnation effect on a regular basis
and each time after cleaning. The cream nourishes the leather, allows it to
breathe and keeps it supple and also provides moisture. It also creates surface
protection.■
Some clothing materials, e.g. dark denim, do not have sufficient colour fastness.
This can cause damage or clearly visible discolouration to seat covers, even when used correctly. This applies particularly to light-coloured seat covers. This does
not relate to a fault in the seat cover, but rather to poor colour fastness of the
clothing textiles.
Note
When using the vehicle, minor visible changes may occur to the leather parts of
the covers (e.g. wrinkles or creases) as a result of the stress applied to the covers.
Artificial leather, cloths and Alcantara ®
First read and observe the introductory information and safety warn- ings
on page 192.
Artificial leather
Clean artificial leather with a damp cloth.
If this method does not completely clean the artificial leather, use a mild soap sol-ution or cleaning products specially designed for this purpose.
Fabric
Clean upholstery cover materials and cloth trims on doors, boot cover, etc. using
specific cleaning agents, e.g., dry foam.
Use a soft sponge, brush, or commercially available microfibre cloth.
Use a cloth and a cleaning agent specifically designed for this purpose to clean
the roof trim.
Remove any lumps on the cover fabric and any fabric residue using a brush.
Remove stubborn hair using a “cleaning glove”.
Alcantara ®
Dust and fine dirt particles in pores, creases and seams may chafe and damage the surface.
If you leave your vehicle parked in the open for lengthy periods, protect the Al-
cantara ®
seat covers from the direct rays of the sun to prevent fading.
Minor changes in colour caused by use are normal.
CAUTION
■ Do not use any leather cleaners on Alcantara ®
seat covers.■For Alcantara ®
seat covers do not use any solvents, floor wax, shoe cream, stain
remover, or similar agents.■
Avoid leaving the vehicle in bright sunlight for long periods of time in order to
stop the fabric from bleaching. If the vehicle is parked outside for long periods of
time, cover the fabric to protect it from direct sunlight.
■
Some clothing materials, e.g. dark denim, do not have sufficient colour fastness.
This can cause damage or clearly visible discolouration to seat covers, even when used correctly. This applies particularly to light-coloured seat covers. This does
not relate to a fault in the seat cover, but rather to poor colour fastness of the
clothing textiles.
Seat covers
First read and observe the introductory information and safety warn-
ings
on page 192.
Electrically heated seats
Do not clean the covers by moistening, as this can damage the seat heating sys-
tem.
Use a specific cleaning agent such as dry foam or similar to clean the covers.
Seats without seat heating
Thoroughly vacuum the seat covers with a vacuum cleaner before cleaning.
Clean the seat covers with a damp cloth or cleaning products specially designed for this purpose.
Indented points arising on the fabrics by everyday use, can be removed by brush- ing against the direction of hair with a damp brush.
Always clean all parts of the covers, so that there are no visible edges. Then allow the seat to dry completely.
CAUTION
■ Regularly remove dust from the seat covers using a vacuum cleaner.■Electrically heated seats must not be dried after cleaning by switching on the
heater. 194General Maintenance

Inspecting and replenishing
Fuel
Introduction
This chapter contains information on the following subjects:
Refuelling
196
Unleaded petrol
197
Diesel fuel
198
The correct grades of fuel for your vehicle are stated on a sticker affixed to the
inside of the fuel filler flap » Fig. 155 on page 196 -
.
WARNINGThe national legal requirements must be observed if carrying a spare canister
in the vehicle. We do not recommend carrying any fuel canisters in your vehi-
cle for safety reasons. in the event of an accident, these canisters can become
damaged and fuel may escape – risk of fire!
CAUTION
■ Never drive until the fuel tank is completely empty! The irregular supply of fuel
can cause misfiring, which can result in considerable damage to parts of the en-
gine and the exhaust system.■
Immediately remove any fuel that has spilled onto the vehicle's paintwork – risk
of paint damage!
■
If the vehicle was not purchased in the country where it was intended to be op-
erated, you should check whether the fuel specified by the manufacturer is of-
fered in the country where the vehicle will be operated. You should also perhaps
check whether the manufacturer has recommended a different fuel for operation
of the vehicle in the corresponding country. Is this not the case, then you must
check whether it is permitted by the manufacturer to operate the vehicle with an-
other fuel type.
RefuellingFig. 155
Open tank lid / tank cap
First read and observe the introductory information and safety warn-
ings
on page 196.
Before refuelling, switch off the auxiliary heating system (auxiliary heating and ventilation) » page 98.
Vehicles with lockable fuel filler flap
›
Press on the flap in the range
1
» Fig. 155 -
and open the tank lid in the ar-
row direction.
›
Unscrew the filler cap in the direction of the arrow » Fig. 155 -
.
›
Place the filler cap onto the top of the fuel filler flap » Fig. 155 -
.
›
Insert the pump nozzle into the fuel filler tube as far as it will go.
The fuel tank is full just as soon as the pump nozzle switches off for the first time »
.
›
Remove the pump nozzle from the fuel filler tube and put it back in the pump.
›
Place the filler cap onto the fuel filler neck and turn it in the opposite direction
to the arrow until it securely engages » Fig. 155 -
.
›
Close the fuel filler flap until it clicks into place.
Check that the fuel filler flap is closed properly.
Vehicles without lockable fuel filler flap
›
Press on the flap in the range
1
» Fig. 155 -
and open the tank lid in the ar-
row direction.
›
Hold the filler cap with your hand and unlock by turning the key in the direction
of the arrow » Fig. 155 -
.
›
Unscrew the filler cap in the direction of the arrow » Fig. 155 -
.
›
Place the filler cap onto the top of the fuel filler flap
» Fig. 155 -
.
196General Maintenance