2013 Ram 2500 service

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine parts, and cares about your satisfac-
tion.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

WARNINGS AND CAUTIONS
This Owners Manual containsWARNINGSagainst op-
erating procedures that could result in a collision or
bodily injury. It also contains CAUTIONSagainst proce-
dures that could result in damage to your vehicle. If you
do not read this entire Owners Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to
body modifications or special equipment installed by van
conversion/camper manufacturers/body builders. Refer
to the Warranty Information book, Section 2.1.C. Such
equipment includes video monitors, VCRs, heaters,
stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufac-
turer. Operating instructions for the special equipment in-
stalled by the conversion/camper manufacturer should
also be supplied with your vehicle. If these instructions
are missing, please contact your authorized dealer for
assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builders Guide refer to:
www.rambodybuilder.com. This website contains di-
mensional and technical specifications for your vehicle. It
is intended for Second Stage Manufacturer’s technical
support. For service issues, contact your authorized
dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the vehicle
6 INTRODUCTION

During normal operation, after turning on the ignition
switch, the Vehicle Security Light will turn on for three
seconds for a bulb check. If the light remains on after the
bulb check, it indicates that there is a problem with the
electronics. In addition, if the light begins to flash after
the bulb check, it indicates that someone used an invalid
Key Fob to try to start the engine. Either of these
conditions will result in the engine being shut off after
two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10
seconds), it indicates that there is a fault in the electron-
ics. Should this occur, have the vehicle serviced as soon
as possible by an authorized dealer.CAUTION!
The Sentry Key® Immobilizer system is not compat-
ible with some after-market remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be programmed to any other vehicle.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 19

CAUTION!
•Always remove the Key Fobs from the vehicle and
lock all doors when leaving the vehicle unat-
tended.
• For vehicles equipped with Keyless Enter-N-Go™,
always remember to place the ignition in the OFF
position.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs.
Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed. NOTE:
When having the Sentry Key® Immobilizer Sys-
tem serviced, bring all vehicle keys with you to an
authorized dealer.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
General Information
The Sentry Key® system complies with FCC rules Part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
• This device may not cause harmful interference.
• This device must accept any interference that may be
received, including interference that may cause unde-
sired operation.
20 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Power Door Locks — If Equipped
A power door LOCK switch is on each front door trim
panel. Use this switch to lock or unlock the doors.
If you press the power door LOCK switch while the Key
Fob is in the ignition, and any front door is open, the
power locks will not operate. This prevents you fromaccidentally locking your Key Fob in the vehicle. Remov-
ing the Key Fob or closing the door will allow the locks to
operate. A chime will sound if the Key Fob is in the
ignition switch and a door is open, as a reminder to
remove the Key Fob.
Automatic Door Locks — If Equipped
The auto door lock feature default condition is enabled.
When enabled, the door locks will lock automatically
when the vehicle’s speed exceeds 15 mph (24 km/h). The
auto door lock feature can be enabled or disabled by your
authorized dealer per written request of the customer.
Please see your authorized dealer for service.
Auto Unlock Doors — If Equipped
This feature unlocks all of the doors of the vehicle when
either front door is opened. This will occur only after the
vehicle has been shifted into the PARK position after the
vehicle has been driven (shifted out of PARK and all
doors closed).Power Door Lock Switch Location
36 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

When To Use The Automatic Locking Mode
Use the Automatic Locking Mode anytime a child safety
seat is installed in a seating position that has a belt with
this feature. Children 12 years old and under should
always be properly restrained in the rear seat.
How To Engage The Automatic Locking Mode
1. Buckle the combination lap and shoulder belt.
2. Grasp the shoulder portion and pull downward untilthe entire belt is extracted.
3. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the safety belt is
now in the Automatic Locking Mode.
How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking Mode and activate the vehicle sensitive (emergency)
locking mode.
WARNING!
•
The belt and retractor assembly must be replaced if
the seat belt assembly Automatic Locking Retractor
(ALR) feature or any other seat belt function is not
working properly when checked according to the
procedures in the Service Manual.
• Failure to replace the belt and retractor assembly
could increase the risk of injury in collisions.
Energy Management Feature
This vehicle has a safety belt system with an Energy
Management feature in the front seating positions to help
further reduce the risk of injury in the event of a head-on
collision.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 61

The ORC contains a backup power supply system that
may deploy the air bags even if the battery loses power or
it becomes disconnected prior to deployment.Also, the ORC turns on the Air Bag Warning
Light in the instrument panel for approxi-
mately four to eight seconds for a self-check
when the ignition is first turned on. After the
self-check, the Air Bag Warning Light will turn off. If the
ORC detects a malfunction in any part of the system, it
turns on the Air Bag Warning Light, either momentarily
or continuously. A single chime will sound if the light
comes on again after initial startup.
It also includes diagnostics that will illuminate the instru-
ment cluster Air Bag Warning Light if a malfunction is
noted that could affect the air bag system. The diagnos-
tics also record the nature of the malfunction.WARNING!
Ignoring the Air Bag Warning Light in your instru-
ment panel could mean you won’t have the air bags
to protect you in a collision. If the light does not come
on as a bulb check when the ignition is first turned
on, stays on after you start the vehicle, or if it comes
on as you drive, have an authorized dealer service the
air bag system immediately.
Driver And Passenger Advanced Front Air Bag
Inflator Units
The Driver and Passenger Advanced Front Air Bag
Inflator Units are located in the center of the steering
wheel and on the right side of the instrument panel.
When the ORC detects a collision requiring the Ad-
vanced Front Air Bags, it signals the inflator units. A large
quantity of non-toxic gas is generated to inflate the
Advanced Front Air Bags. Different air bag inflation rates
72 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

9-1-1 Call System Limitations
Vehicles sold in Canada and MexicoDO NOThave 9-1-1
Call system capabilities.
9-1-1 or other emergency line operators in Canada and
Mexico may not answer or respond to 9-1-1 system calls.
If the 9-1-1 Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
• The Rearview Mirror light located between the Assist
and 9-1-1 buttons will continuously be illuminated
red;
• The Phone Screen will display the following message
“Vehicle phone requires service. Please contact your
dealer.”; and,
• An In-Vehicle Audio message will state “Vehicle phone
requires service. Please contact your dealer.”WARNING!
• Ignoring the Rearview Mirror light could mean you
will not have 9-1-1 Call services. If the Rearview
Mirror light is illuminated, have an authorized
dealer service the 9-1-1 Call system immediately.
• The ORC turns on the Air Bag Warning Light on
the instrument panel if a malfunction in any part of
the system is detected. If the Air Bag Warning Light
is illuminated, have an authorized dealer service
the ORC system immediately.
Even if the 9-1-1 Call system is fully functional, factors
beyond Chrysler Group LLC’s control may prevent or
stop the 9-1-1 Call system operation. These include, but
are not limited to, the following factors:
• The ignition key has been removed from the ignition
and the delayed accessories mode is active;2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 77